Use Apple's Knowledge Base Effectively
By Art@Smalldog.com
One resource I find myself turning to almost daily is Apple’s Knowledge Base website located within Apple.com/Support.
Being able to quickly find help is important as we take tech support phone calls, answer email, and research questions for our customers.
I have found that knowing some keywords becomes handy in order to narrow down the vast amount of documents that one has to search through to find a matching topic.
Here is a link to the Apple Knowledge Base document dealing with keywords and their usage within the site;
http://docs.info.apple.com/article.html?artnum=75178
There are plenty of tips for putting keywords to use, and making the visit to this section of the Apple support site effective and efficient.
We hope that you get as much out of the Apple Knowledge Base as we have!
by Art@Smalldog.com