Happy Tuesday,

While much of the East coast got hammered with several feet of snow, we’re still making do with an inch or two on the ground in the Mad River Valley. There are vast areas of bare ground to the north and south, and I’m thinking this winter might be a bust for snow lovers in Vermont. Thankfully, continued cold temperates have allowed the ski areas to keep making snow and maintain some excellent conditions.

I’m heading to Cupertino with Don tomorrow for meetings at Apple. These trips are always valuable for Small Dog, resellers, and Apple itself, as we can discuss strengths and weaknesses of what AppleCare provides. Managing the Service department at Small Dog gives me plenty of exposure to every aspect of the support experience, and the feedback provided to Apple is always taken seriously and acted upon. These trips also afford an opportunity to meet with other resellers and service providers to discuss best practices, new offerings, and customer feedback.

I will miss Owen, though.

Thanks for reading, and keep in touch.

Matt
matt@smalldog.com