Apple recently announced a program to replace headphones with non-responsive or intermittently functioning controls that unexpectedly increase or decrease playback volume, or bring on unexpected voice feedback (on devices with VoiceOver capability).
Apple In-ear Headphones with Remote and Microphone, and normal Apple Headphones with Remote and Mic are covered as well.
These came with iPod shuffle (third generation), and were sold separately as accessories. If your shuffle falls in the range of xx909xxxxxx to xx952xxxxxx or xx001xxxxxx to xx004xxxxxx, you’re covered. As with any Apple repair extension program, replacement is covered only if symptoms are evident.
Small Dog technicians can facilitate these swaps for you, though it does take a day or two for replacements to arrive. We’re unable to issue replacement through retail stock, only those ordered as needed through Apple’s service channels.
Apple has very conveniently set up a web site where you can submit replacement orders yourself. This is also where you can go to submit warranty claims on iPods.