A long time ago while working for Radio Shack, a co-worker gave me a series of motivational tapes by Joel Weldon. One of the more important passages began with “Elephants don’t bite”–the big things usually aren’t what get you. Typically it’s the gnats, the horse flies, the bees, the mosquitoes–tiny as they are, they can be quite annoying. The little, seemingly insignificant things can cause more problems than one would think. Over my first few weeks as a tech here at Small Dog, I have learned that you can never overlook or discount the little things.
Sure, that sounds great, but how does that help someone who is trying to troubleshoot a computer with a nagging problem? One way is to take your large problem (it doesn’t boot and I have homework to do!) and break it down into a series of smaller, simpler possibilities.
We all laugh when we read the tech support horror stories about the guy who spent two hours troubleshooting a computer only to find that it wasn’t plugged in, hence the reason that obvious question is always asked first when you call for help. Techs I have worked with over the years absolutely hate it when I suggest obvious solutions, but I do it because sometimes the answer is so obvious we skipped over it because it was so simple. We get so used to dealing with difficult problems with complex solutions that we forget to try the quick fixes first. Before cracking the case to test a suspected faulty power supply, check the easy (small) things such as plugging something else into the wall outlet or the power strip to make sure that works. Power strips are designed to fail before the equipment plugged into it, so it is entirely possible that a brownout could have taken it right out. It’s a quick and cheap fix if that’s what happened, so it makes sense to try it first.
Another example from an incident that happened this week in Manchester: you have a MacBook that won’t recognize the hard disk. Disk Utility will not mount it, and may not even see it at all. The assumption? Dead hard drive. So you pull it out and replace it, fire up the OS X Install DVD, and the drive isn’t recognized. Pull the new drive out, plug it into an external connector and it works. Okay, maybe the drive is flaky, so try another drive…and the same thing happens. Given this, what’s the next thing to replace? The logic board? Costly, and time consuming. By now, perhaps some have already screamed out the answer: a bad connector cable. A seemingly minor thing that is often overlooked because, well, it’s just a cable, so what could go wrong with it?
Take care of the small things, and the big ones often take care of themselves.
