Happy Tuesday,

I’m writing today from our new store in Manchester, NH. Our grand opening on Saturday created a line of thousands of people, and our staff handled the crowds with aplomb. We gave away over a thousand gifts, took a few trade-ins, and did a few repairs, but perhaps the most amazing thing was the incredible number of Tech Tails readers who immediately recognized me from the photo at left.

The technical services team is busy getting our service facility fully assembled and ready to handle the anticipated high volume of repairs once the greater Manchester area beings to learn just how complete our end to end Apple solutions are. I hope you’ll come by the store to say hello if you’re close by; the store is only a few hundred yards from the highway.

It’s somewhat trying to see friends’ photos of the incredible autumn scenery back in Vermont as I spend so much time inside the mall. I do terribly miss the Mad River Valley and Owen, but this new adventure for our company and our customers is completely worthwhile. So much is learned every day, and I need to compile all of this new knowledge for the next big step.

As always, thanks for reading, and keep in touch.

Matt
matt@smalldog.com