Netflix offers a video streaming service that is much-loved by its members, so much so that many are canceling their traditional television service. The streaming service is generally quite reliable, but relatively new, so troubleshooting can be tricky. Last week, a customer who had just upgraded from an iBook to a MacBook was suddenly unable to watch streaming Netflix content.
After logging in to her Netflix account, the customer could view her queued content and videos she had started on the older computer, but she could not resume the programming. Some of the errors prompted her to update Silverlight, while others gave only a useless generic error code.
We downloaded and installed the newest version of Silverlight without success. My next thought was to delete Silverlight completely as the customer had just migrated from an older system. This, too, failed to bring resolution. I dug into the Application Support folder and found the Microsoft folder, inside of which was an innocuous-looking folder called Playready. On a whim I dragged this folder to the desktop and restarted the computer. This did the trick.