iPod Troubleshooting

While many of us have switched from iPod to iPhone, or even given up either for iPad, it certainly seems that most of us still have working iPods. Every iPod’s day comes eventually, but in a wide variety of cases, it is possible to revive a seemingly dead iPod with one of five simple steps.

Apple calls them the Five Rs.

Hard drive-based iPods like iPod Classic have a telltale failure that’s easily diagnosed by simply pressing your ear to the back of the iPod. If you hear clicking or grinding that repeats at regular intervals, odds are the hard drive inside the iPod has failed.

While only a tiny percentage of these devices actually fail in their first years of existence, some do. Because hard drives are like record players, it’s not surprising that shaking an iPod over the course of a year will cause hard drive failure.

The Five Rs mentioned above will not fix a broken hard drive, nor a cracked screen, nor dents on the corner of your iPod. But you have nothing to lose by trying the troubleshooting steps when your iPod isn’t working properly.

Similar Posts

  • Failure to Boot…Camp

    To give a little background before launching into this article: I am a junior technician compared to some here at Small Dog Electronics….

  • Lingering Data

    A significant concern was brought up after we posted the article Clean Install vs. Deleting Users’ Accounts a few weeks ago. The question…

  • Thoughts on Lion's Recovery Partition

    We’ve seen some issues with Lion installations, particularly regarding the creation of the recovery partition. If you use a non-standard disk format (such…

  • Don't Hack Me, Bro

    Almost everything we do online these days involves passwords and security. It’s important to take some steps with your passwords to make them…

  • Backing Up vs Data Recovery Costs

    One of the toughest things a technician has to do is tell customers that their hard drive has failed and recovering the data will likely cost thousands of dollars. A Small Dog customer brought in her 24-inch iMac earlier this month because it would not start up. It was on the bench and diagnosed as a failed hard drive a few hours later, and we contacted her with a few options: replace the hard drive under warranty and return the failed drive to Apple, or send the drive to DriveSavers for professional recovery.

    DriveSavers is widely acknowledged as the most capable and best-equipped data recovery firm in the world, and our customer was happy to receive an external hard drive with 100% of her data mere days after sending in the toasted one. She was not happy about the bill, though, which was more than the cost of her computer!

    We spoke at length on the phone about how all hard drives fail eventually and how she needs to have a backup system in place. She clearly understood what I was saying, and I made it clear that our conversation was not really about sales but about her protection. No backup drive was purchased.

    Three weeks later, the warranty hard drive replacement has failed again. She didn’t back it up and has lost three weeks of work and simply cannot afford the pricey recovery again.

    David Lerner, an owner of the preeminent New York City Apple Specialist and repair shop Tekserve, has in his email signature “May you have 1,000 backups and never need one.” It’s a mantra we all should take seriously.

    This is just one more sad story about 100% preventable data loss. Do yourself a favor and get a Time Capsule, an external drive, even email important documents to yourself or stash them on your iDisk. A $200 Time Capsule is much cheaper than a $2200 data recovery!

    Do yourself a favor… (be sure to click the green links on the product page to view all specials)
    Time Capsule 500GB from $199.99
    Time Capsule 1TB from $349.99