AppleCare…To the Rescue

While Apple’s products have significantly lower rates of failure than a lot of their competition, things do go wrong from time to time. When I got my iPhone 4S at launch, it would occasionally restart itself. At first, I thought nothing of it, considering I was coming from an Android device that rebooted itself so often that it might as well have been saying, “Hey, just in case you forgot you customized your splash screen, here it is again!”

A couple of weeks ago, my phone didn’t just restart itself, but became a useless brick until I gave it a hard reset while plugged in. A quick Google search revealed this issue to be a symptom of hardware failure known in the diagnosis log as “panic.plist.” I checked my diagnosis log and there it was, three “panic.plist” occurrences in the past week. After a brief phone call with AppleCare, I was given the choice of sending the phone back to them and waiting close to a week for a replacement or to have a $730 hold placed on my credit card while they sent me a new phone overnight. As I didn’t have another phone to use, I opted for the latter.

Normally, to have a phone sent overnight would cost $30 but because I had AppleCare, the fee was waived. Cut to today; the hold has been lifted and I have a shiny new iPhone that has yet to give me an issue. Granted, I was within the original one year warranty, but had this happened after that first year, I would be scavenging Craigslist for a cheap replacement. Thanks, AppleCare—I owe you one.