AppleCare…To the Rescue

While Apple’s products have significantly lower rates of failure than a lot of their competition, things do go wrong from time to time. When I got my iPhone 4S at launch, it would occasionally restart itself. At first, I thought nothing of it, considering I was coming from an Android device that rebooted itself so often that it might as well have been saying, “Hey, just in case you forgot you customized your splash screen, here it is again!”

A couple of weeks ago, my phone didn’t just restart itself, but became a useless brick until I gave it a hard reset while plugged in. A quick Google search revealed this issue to be a symptom of hardware failure known in the diagnosis log as “panic.plist.” I checked my diagnosis log and there it was, three “panic.plist” occurrences in the past week. After a brief phone call with AppleCare, I was given the choice of sending the phone back to them and waiting close to a week for a replacement or to have a $730 hold placed on my credit card while they sent me a new phone overnight. As I didn’t have another phone to use, I opted for the latter.

Normally, to have a phone sent overnight would cost $30 but because I had AppleCare, the fee was waived. Cut to today; the hold has been lifted and I have a shiny new iPhone that has yet to give me an issue. Granted, I was within the original one year warranty, but had this happened after that first year, I would be scavenging Craigslist for a cheap replacement. Thanks, AppleCare—I owe you one.

Similar Posts

  • Don Mayer in USA Today – Today!

    Our CEO, Don Mayer was mentioned in USA Today, uh, today, in an article about the allure of the iPhone, even for those…

  • Microsoft's Mac Tax

    by Matt@Smalldog.com (posted by Ed, written by Matt@Smalldog.com) There are many versions of Microsoft’s Vista operating system: Home Basic, Home Premium, Business, Ultimate…not…

  • Why It's a Great Time to Buy an iMac

    About this time last week, Apple rolled out a wave of new product updates. Among them were updates to the 21.5-inch and 27-inch…

  • Picking the Right Mac for School

    Picking the perfect Mac to accompany a collegiate adventure may seem like an arduous task to some. At a glance, the multitudinous array of custom configurations and pricing tiers may leave you saying “giga-what!?”

    What is important to consider when selecting a machine and the accessories to go along with it is, the classic balance between price and performance. Ideally, the perfect Mac is one that will last the course of a college career and with only the features one needs.

    It is easy to overbuy based on what you might think you need, when in actuality you could be saving hundreds to better spend on bee….err…textbooks! While requirements can certainly vary from school to school and program to program, there is thankfully some overlap in terms of what to look for.

    Based on my days as a young lad back at university, in addition to the machines outlined by a few leading schools, I’ve complied a list to aid in the task of picking the perfect Mac for college.

    *Brown University:*

    MacBook 13-in 2.4GHz 4GB/250GB White Unibody

    *Recommended Accessories:*
    AppleCare
    Ethernet Cable

    *Columbia University:*

    MacBook Pro 13-in 2.4GHz 4GB/320GB

    *Recommended Accessories:*
    AppleCare Protection Plan

    *Princeton University:*

    MacBook 13-in 2.4GHz 2GB/250GB White Unibody

    MacBook Pro 15-in 2.4GHz i5 4GB/320GB

    *Recommended Accessories:*
    AppleCare Protection Plan

    *Amherst College:*

    MacBook 13-in 2.4GHz 4GB/250GB White Unibody

    *Recommended Accessories:*
    Lock
    Carrying Case
    AppleCare Protection Plan

    *Yale University:*

    MacBook 13-in 2.4GHz 2GB/250GB White Unibody

    MacBook Pro 15-in 2.4GHz i5 4GB/500GB

    *Recommended Accessories:*
    AppleCare Protection Plan
    LoJack Anti-Theft Software

    As you may have gathered, for even the most prestigious schools, the 13-inch White MacBook is the overall favorite. This affordably priced, yet versatile machine is undoubtably the most iconic and popular machine on campuses nationwide. Catering to a wide range of student types, the MacBook is ideal for students in arts and sciences disciplines as well as business, law, and medicine.

    Every institution also recommended the AppleCare Protection Plan. As a former student myself, I can personally attest to how invaluable this extended warranty truly is. Providing three years of hardware coverage in addition to three years of unlimited phone support, AppleCare is a tremendous resource for Mac newcomers and existing users alike. This warranty, however, doesn’t cover accidental damage or physical abuse, so make sure to keep any extra-curricular beverages at a safe distance from your new machine.

    Other must-haves include a carrying sleeve, notebook lock, ethernet cable, and a back up drive. As a note on the latter, an external hard drive can be a lifesaver for your data in the event your computer crashes or worse, is stolen. Apple’s included Time Machine software makes doing a comprehensive system back easy. Keeping a regular backup is a great way to preserve college memories without the fear of suddenly loosing them.

    Hopefully this guide will serve to reduce some of the stress surrounding the impending purchase of a new machine. While this guide reflects the needs of the average student, don’t hesitate to explore Apple’s other offerings if your program warrants it. Though higher end creative programs typically specify or even supply students with the proper machine, it can never hurt to double check. Above all, enjoy your new Mac!

  • Incipio iPhone Feather Case Review

    Brief review of the Incipio iPhone Feather case. The Feather measures less than 1mm thin, with a soft touch matte finish and includes…