MagSafe Replacement Program

We get a lot of customers bringing in their MagSafe adapter because it won’t charge their laptop anymore. In most cases, the cable is damaged on either end due to over-flexing. Apple has acknowledged this issue and has a replacement program in effect.

Apple describes the issue as “Fraying, melting, straining, sparking, weakening, discoloration, bubbling or overheating.” If your charging adapter is showing symptoms similar to this, you should bring it to any of our stores. In order to get a replacement, we do need to check the adapter in. We will also need the serial number of the computer the adapter came with.

It typically takes 3 to 5 days to get a new adapter. In order to file a claim, we have to submit pictures of the damaged adapter so Apple can approve the replacement. There needs to be melting or burning on at least one end of the adapter. If there are any signs of accidental damage (such as if your pet chewed it) we are not able to get the adapter replaced at no cost.

We understand that when you are without an adapter, it can be very frustrating—stop by the store and we will see what we can do for you!