Hello all,

Another week, and except on paper, we seem no closer to spring than we were in January. I think I am getting a touch of cabin fever…or perhaps am just anxious to get rolling on all the back yard projects that have been rattling around in my head.

In the very near future, the service department will be busier then we have been recently. There are some exciting things happening in our department. (Exciting to me, anyway.)

By way of her last job, my wife introduced me to the Toyota method of what is known as “lean manufacturing.” It is a collaborative method of reducing wasted efforts by considering every step of a process in the context that every action should contribute to providing value to customers.

I find the the concept and practice fascinating and look forward to being able to serve our customers not only faster, but better as well. And soon in warmer weather.

Thanks for reading,

Liam
liam@smalldog.com