Your Order History Gets A Makeover

Our IT department has been hard at work over the past month (not that they ever stop working hard) making improvements to our website. Their main goal has been to make it easier for our online customers to shop and for our local shoppers to have access to their records.

We’re happy to announce that Smalldog.com has a revamped Order History system.

Order History 2.0 (not its official name, but it’s fun to say it) includes a lot more info then the old one ever did. It can show you all of your orders, regardless of the source. For example, if you purchased something from our retail store and from our phone sales team, you will see both of them on your account page. This means that your order history is complete. Our old system was unable to display anything other than web orders.

Another nice thing to note is how you can easily click a link to take a survey about your experience for each purchase you make. Of course, this is less important for web orders (though if something is incorrect we hope you will let us know), but for phone and retail orders where you are interacting with a real person, we love to hear how it all went.

If you chose a method that ships with UPS, you can see the tracking history of the package. I don’t do a lot of online shopping, but when I do, I find that none of the websites can track shipping from my account page. I always end up going to UPS or FedEx’s website where I enter my tracking number to get what I want. Not super annoying, but having this feature on our site just makes it that much more convenient than all of the competitor sites out there.

Stay tuned for more improvements, as we’ll be rolling out new features throughout the rest of the summer. I hope every likes this upgrade as much as we do — we really see it helping out our customers’ online shopping experiences in the long run. Also, if you have any comments on the new system, let us know!