PROBLEM: Unable to send email
Some people have found that they are unable to send emails after the iOS 7 update. They can still receive emails, but when they try to send emails, it doesn’t work. For some people it’s failing to send with an error message, for others email appears to send, but never arrives in the recipient’s inbox.
This seems to occur intermittently and it can potentially happen on various types of email account. There are a few things you can try.
Workarounds:
- Double tap the Home button and swipe the email app up to close it. Then try restarting it again. It may work properly for a while.
- Restart your iPhone by holding down the Home button and the Sleep/Wake button until you see the Apple logo.
- Enable Airplane Mode and wait 30 seconds then turn it off again and try again.
Potential solutions:
- Select the email account that’s giving you problems from Settings > Mail, Contacts, Calendars and tap on the Account section at the top where your email address is listed. Now tap on Outgoing Mail Server listed at the bottom and then tap on the Primary Server at the top of the next page. Make sure your email address is listed under User Name and then tap on the Password and re-enter it, even if it’s already filled in.
- You could try deleting the problem email account. Go to Settings > Mail, Contacts, Calendars select your email account and tap the Delete Account option at the bottom of the screen. Now make sure you have all the correct setup details and go to Settings > Mail, Contacts, Calendars > Add Account to add it again.
- Go to Settings > General > Reset > Reset Network Settings and set up your Wi-Fi connection again.
PROBLEM: Can’t make or receive calls
If you’ve run into problems with making or receiving calls after updating to iOS 7, you are not alone. You might find that people are trying to call you, but your iPhone is not ringing, or perhaps you are unable to make a call.
Some people report calls apparently connecting, but the line seems to be dead and they can’t hear the other person. Assuming you’re not just in a dead spot (try making the call from another location), there are a few things you can try.
Potential solutions:
- Go to Settings and toggle Airplane Mode on for five seconds and then turn it off again.
- Make sure that Do Not Disturb in Settings is not turned on.
- Go to Settings > Phone and make sure Call Forwarding is not turned on.
- Go to Settings > Phone and check under Blocked.
- Make sure you have the latest carrier update by going to Settings > General > About. If there’s something available then you should be prompted to download it (make sure you’re connected the Wi-Fi and your mobile network).
- Make sure there isn’t another iOS update by going to Settings > General > Software Update.
- Try removing the SIM card, make sure it’s clean and replace it carefully.
- Try resetting your network settings via Settings > General > Reset > Reset Network Settings.
- Go to Settings > Cellular and try toggling Enable LTE and/or Enable 3G.
- Contact your carrier and make sure there’s no problem on their end.
- Try factory resetting your iPhone.
PROBLEM: Rapid battery drain
Many people are finding iOS 7 is more power hungry than iOS 6 was. You can find some general help by referring to Apple’s documentation on how their iPhone batteries work.. There are also a couple of specific fixes worth considering.
Potential solutions:
- Disable the parallax effect that gives the home screen that 3D look by going to Settings > General > Accessibility > Reduce Motion.
- Turn off the background app refresh for at least some of your apps by going to Settings > General > Background App Refresh.
- Turn off AirDrop by swiping up from the bottom of the screen and selecting the toggle in the Control Center.
- Go to Settings > Notification Center and toggle off any apps that you don’t want to include.
PROBLEM: Keyboard lag
This one seems to be a problem for iPhone 4 owners, but it may not be limited to that model. Sufferers have been complaining about lag with iOS 7 in general, but also some serious delays when typing on the virtual keyboard.
Potential solution:
- Go to Settings > iCloud and turn Documents & Data off.
PROBLEM: Camera not working
If you updated to iOS 7 and encountered a problem with your front-facing camera or your main rear-facing camera, you’re not the only one. Some people report that the main camera keeps freezing or refuses to load; they just get a black screen.
Others are complaining that the front-facing camera is excessively blurry. This could be down to an app or it could be a hardware failure. Here’s what to try:
Workaround:
- Close the camera app, double tap the Home button and swipe the camera app up to close it completely, then reboot your iPhone and try loading the camera app again. This will work for some, but it doesn’t mean that the issue won’t return.
Potential solutions:
- Go to Settings > General > Restrictions and make sure “Allow: Camera” is on.
- If an app is causing the problem then removing it might fix your camera. Remove third-party apps one by one, reboot the iPhone, and test the camera. It’s a good idea to start with anything that obviously uses the camera.
- Take it into an Apple Store and show them the problem. If you’re still under warranty then you should get a replacement without any hassle.