Details Are Everything!

This is a busy busy time of year, it’s important that no matter how crazy or busy it is that your paying attention to details. Common mistakes we see during the holidays:

-Overlooking compatibility with accessories
-Incorrectly invoicing for a promotion
-Handing the wrong item to a customer for pick up
-Invoicing a sale to the wrong customer

How do we overcome these obstacles? SLOW DOWN and take note of the details. When asking customers about what product they need or looking for, make sure to ask those qualifying questions. If it’s a new computer sale the sale sheets can help you to avoid forgetting important accessories.

When invoicing a customer it’s important to take a few moment to read back their phone number and address for existing customers. It’s also helpful to relay pricing. Doing these two quick steps can avoid some really big issues.

Lastly, when creating an invoice or even if it was already created, it’s important to rescan the product(s) to ensure your handing the customer the right product. The Apple products especially are the most common ones we miss pick during busy times. These mistakes can be very costly so it’s important to take a moment to double check things.