There’s a lot of behind the scenes effort and training that goes into our service department. Small Dog Electronics is an authorized service provider for Apple computers, and this authorization comes with a lot of training and safety measures within our service department. Every computer that is checked into our service department goes through a checklist of Apple diagnostics and processes to accurately determine how to best resolve the issue that the machine is experiencing. Additionally all of our technicians go through a fairly intense and lengthy training processes before they begin working on customer machines. Even once a technician is certified as a Apple Certified Mac Technician their training does not end. With each new computer release technicians are required to take exams and training sessions on any new machine prior to working on that unit. We’ve recently had two new members join our South Burlington service team and they are currently going through our training process and certification steps. They begin their training at our service counter doing check in and check out of computers coming through our service department. We’re looking forward to having two more members in our service department trained and ready to help keep our service department running smoothly and efficiently.

As a customer one of the most frustrating repairs that computers can need are battery replacements. To try and help customers get their computers back as efficiently as possible we’ve set up new processes and procedures within our service department over the last few weeks to get these machines back as quickly as possible. We know that down time for computer repair is a huge inconvenience for many users so we do our best to get machines back to our customers. If you feel that your computer is in need of a battery replacement and you want to find out more about pricing and turn-around time send an e-mail to support@smalldog.com

Our first flower bloomed this week at our main office in Waitsfield and the grass has begun to turn green. It’s really starting to look and feel like spring in Vermont.

Thank you for reading!
Emily Dolloff
emily@smalldog.com