It’s been a busy few weeks in our South Burlington service department. We’ve added two new team members in the last few weeks, Justin Pryce and Jordan Hoekstra. Justin is working on his certifications for Apple and Jordan is one of our front-line service employees working at at the service counter. We are very excited to have these two new members on our team. As I’ve mentioned in previous issues of Tech Tails, we spend a lot of time working with our new hires on trainings and certifications. These two team members have a lot of work ahead but they are taking on the challenges with ease.

In addition to our regular staff trainings, communication is also a key component to our service department. We have weekly meetings and e-mails within the service department. It’s important to us that the entire team is kept up to date on any changes to Apple service guidelines as well as our own internal processes. A lot of effort goes on behind the scenes everyday to ensure customers and staff have a seamless and cohesive experience when entering our service department.

I hope that everyone is getting their spring projects wrapped up. Spring is in full bloom around my house and the list of chores both inside and outside seems never ending this time of year. I’m determined to keep up my momentum this year. It seems each spring we start two or three too many projects before summer hits and I don’t think I’m alone in saying that unfinished spring projects quickly become last minute fall projects. I’m hopeful and optimistic that this year I’ll break the cycle.

Thank you for reading!
Emily Dolloff
emily@smalldog.com