Hello Tech Tails readers!

The temps dropped down quite fast here in South Burlington as we complete the final push of holiday traffic. We’ve been busy all week, and we’re all looking forward to the New Year! In particular, I am looking forward to seeing the iMac Pro ship out, and AirPods return to normal stock levels. The last few weeks, we’ve seen a dramatic shortage of these handy little headphones, and I can totally see why! A lot of our techs have been using the AirPods this year, and the employee reviews have been outstanding.

The other thing we’ve been getting a lot of calls about is Malware. If you’ve recently added virus protection software to your Mac, like “MacKeeper” for example, you may want to stop by the store to have it removed. This is something we’ve always strongly advised against, as it tends to cause more problems than necessary. I always tell my customers, the weakest link in your Mac OS is the end user. Like it or not, a virus can occur if you surrender your password at the wrong time. Always verify the source of your downloads, and ensure that when Apple asks “is this a trusted source?” you are answering with confidence.

Around this time last year, we were seeing a fraction of this type of malware, somehow it has increased in popularity. Nevertheless, our tech department remains at a 2-3 business day turn around time for hardware repairs. This time of year is usually slower for repairs, but I remind folks that Christmas gifted Apple products mean this could be the last week of your warranty!

Anyway, I’m headed back out to the sales floor to restock those stocking stuffer products, everyone has a great week and enjoy this edition of Tech Tails!

Patrick McCormack
patrickm@smalldog.com

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  • Flashing folder after installing High Sierra or an update?

    So, you’ve just updated to the newest version of High Sierra. Perhaps you moved up to High Sierra from an earlier operating system to take advantage of the newest features and security patches. After installation, instead of your familiar desktop photo or login screen, you’re greeted with a flashing folder and there is seemingly nothing you can do about it. Enter recovery mode!

    Recovery mode is a tool that’s been available to the Mac user since the introduction of OS X Lion (10.7) it’s essentially a separate partition created on install. 10.7 was the first Mac OS to eliminate physical install disks, this new partition provides access to the tools that were only previously located on recovery disks. Those tools include “Disk Utility”, used to create/erase/modify internal or external hard drives and their subsequent partitions (portions of space created on the drive for use) “Restore From Time Machine Backup” which allows you to restore your machine to a previous state that you would have stored on an external hard drive using Mac’s built-in backup software. Lastly, the most helpful tool when it comes to reinstalling an operating system that may have gotten corrupt or damaged during install “Reinstall macOS”.

    To get to recovery mode, you start with the machine fully powered off. Press the power button as if turning the machine on as normal and immediately press and hold both the “command” key and “R”. Hold those keys until you either see the Apple logo or a spinning globe. If you see the Apple logo it is booting into its recovery partition, if you see the spinning globe it may ask for your WiFi password as it’s starting from an internet based recovery program.

    Now, back to the main topic. You’ve suddenly been greeted with a flashing folder, so we want to get into recovery mode first (CMD+R) once at the utility screen you’ll want to choose “Reinstall macOS.” Follow the prompts. When it asks where you want to install you simply choose your main drive (typically listed as Macintosh HD unless you’ve otherwise changed it) and that should be it, just let the machine do its thing and reinstall the operating system.

    If after the reinstall you’re still greeted with the flashing folder, it is a signal of a deeper lying issue and may require service. If that’s the case, bring it on by one of our stores and our talented technicians can see what they can do to bring your machine back to life!

  • Crypto Craze Part 2: Party on the Blockchain

    What a whirlwind it has been these last few weeks in the world of cryptocurrency. Bitcoin hit the milestone of $10k/1 BTC (and growing!), LiteCoin soared from ~$60/1 LTC to an ATH (all-time high) of ~$371 in a matter of weeks, and Ether (ETH) nearly doubled in value in less than a month. It certainly has not been dull since the last issue of Crypto Craze. As for me, I’ve been shopping around and soaking up as much information as I can with other, lesser known alt-coins and seeing some potential in every direction. Now, it should be stated before I continue to churn out these Crypto Craze issues, I am NOT an expert on cryptocurrency, investing, or finances. These guides should not be taken as investment advice.

    But let’s get down to it!

    Last time we glazed over the genesis of Bitcoin and the early days of cryptocurrency. In recent weeks, with the surge in price, Bitcoin is becoming more and more of a household name. But how does it work? What separates Bitcoin from traditional fiat currencies? How are transactions completed? Well, dear friends, that brings us to Part Two: Party on the Blockchain.

    In order to grasp the theory behind blockchain tech and protocol, we will take a look at a traditional transaction as we know it today in a hypothetical scenario.

    Let’s say Don has this really nice 15” MacBook Pro for sale that Connor has been eyeballing for some time. Connor could pay with cash or check, but as we all know- most transactions are completed via Credit or Debit card these days. Traditionally, Connor would slide his card, wait a few moments for the transaction to clear by his financial institution, and a few moments later he has a nice new MacBook Pro to enjoy on Christmas morning. Simple right?

    But why don’t we take a step back to examine what actually takes place when you swipe that card. A typical Visa transaction involves four parties: the merchant, the acquirer (the financial institution that enables payments to the merchant), the issuer (the card holder’s bank), and the individual cardholder. When the card is swiped, the authorization has to travel through several different parties in order for payment to pass through. While generally this is not time consuming, we are all familiar with credit card issues such as extended hold times, contested charges, foreign transaction fees, late fees, interested charges, and potentially adverse effects on your credit score.

    Now the same hypothetical scenario, but instead of using a credit card, we’ll use some Bitcoin.

    Don wants to sell me a 15” MacBook Pro for 1 Bitcoin, (currently valued in the ballpark of $15k. That’d be one sweet machine!). Instead of swiping the credit card and involving a third-party financial institution, I decide I’m going to pay him in Bitcoin. In order to do this, Don would need a digital Bitcoin wallet of his own (we’ll touch on wallets soon). A wallet is an online, offline, or physical storage unit for storing cryptocurrency and it has both a ‘Send’ and ‘Receive’ address. In order for me to give Don the agreed upon amount of 1 BTC, he would need to supply me with his ‘Receive’ address which is typically a long strand of alphanumeric digits that is unique to his ‘Receive’ wallet. When Don gives me his ‘Receive’ address, I would then open my own digital wallet, navigate to my own ‘Send’ address, punch in Don’s ‘Receive’ address, designate the amount of 1 BTC and hit confirm the transaction. Note: almost every exchange or wallet you will find applies this same operation for BTC, albeit the user-interface will differ between them.

    (EXTREME word of CAUTION to anyone interested in delving into trading coins- NEVER under any circumstances make your ‘Send’ address known to anyone other than yourself. Treat this as your bank account number. If your ‘Send’ address were to fall into malicious hands, there is nothing to protect your coins. And yes, coin theft is a very real threat, but if you treat your digital wallet as you would a bank account number or SSN, you will decrease your chances of coin theft.)

    Once the transaction has been completed, the funds will be deposited into the recipient’s wallet. And in order for it to be finalized, the transaction must be ‘confirmed’ by various nodes and it is then posted on the blockchain ledger for all to see! But I’m sure many of you are wondering HOW this transaction is completed and confirmed. Have no fear! We’ll do a deep dive of the ins-and-outs of the Bitcoin ledger on the next edition of Crypto Craze.