During the holidays we saw an increase in returns (this is normal) and as a result we also some more errors on customer returns. Please remember the following information when taking back a product return, these are our general rules. There are some exceptions and some products can not be returned. Below is a shortened version of our policy, a highlight reel of things to pay attention to.
Was the item purchased within 15 days?
Does it have all the accessories and packaging?
Is the item “defective”?
Have you identified the original invoice?
Did you note WHY the item is being returned?
If they want a refund does the product qualify?
Are you refunding in the original form of payment?
Common errors we have seen:
Refunds going back to a wrong credit card
No notes on invoice saying why it was returned
Verifying the original form of payment
Failing to turn off find my iPad
Computers and iPads that come back to us with a problem, we need to help the customer to work with the service department. These products need to be processed as a repair and once there is a diagnosis we’ll work to find the best resolution. 99% of the time these issues are handled by the service department via warranty repair service.
Please take a few minutes on every return, managers and sales staff alike, to double check the proper return policy procedures are followed. Our return policy can be seen online here.