Notable Press Mentions of Apple This Week

There were a couple of notable mentions of the reliability and lifetime low cost of administering Apple computers this week.

First, Consumer Reports published the latest results of its tech support survey. Apple came out on top of the charts for both desktops and laptops. The report was based on feedback from over 7,000 subscribers about their satisfaction with problem solving, hold time, phone staff and online support. In notebooks, Apple scored 86 points while the second place company (Lenovo), only had 63 points. That’s an impressive margin of 23 points. Apple’s desktops rating was 87 total points, far exceeding second-place Dell with just 55 points.

Second, CIO (a magazine for chief information officers) reported that “Macs in the enterprise aren’t just cheaper to manage—they’re a lot cheaper.” That comes from a survey of 260 IT administrators in large U.S. companies with both Macs and PCs who are involved in some degree with IT cost calculations. Enterprise Desktop Alliance members include Centrify, Absolute Software, Group Logic, Web Help Desk, and most recently IBM.
released by the Enterprise Desktop Alliance.

The report went on to say that 65 percent of respondents said it costs less to troubleshoot Macs than PCs, 19 percent said they spent the same on both computers, and only 16 percent said they spent less to manage PCs than Macs.

With Macs dominating in almost every cost category, why would 16 percent claim they spent less troubleshooting PCs? “It might be an [issue] of expertise of the IT staff,” says Tom Cromlin, spokesperson for the Enterprise Desktop Alliance. “They’re probably more comfortable troubleshooting PCs.”

Click here to read the entire report from CIO. At Small Dog, we’ve long said that Macs are less expensive to administer than PCs. Glad to see yet another report confirming this.