Happy Tuesday,

I had the pleasure of watching five dogs, Owen included, over the weekend. It was good for all involved to have some very active days filled with swimming and hiking and lots of dogs in a beautiful setting at the base of Stark Mountain. Moxie, the six-month-old red heeler, seems to have a problem with Owen and continued her chronic misbehavior by lunging, barking, and snapping at Owen. She’s much better now than she was in her very early months, so we’re hoping to see that trend continue.

I’m amazed at my dog’s tolerance of this kind of behavior. When Owen is in our stores, it’s not uncommon to see children climbing on him, tugging his ears or tail, and he’s always taken it in stride and insisted on more play.

We strive to show the same patience to our customers are our technicians and sales associates help you on the phone or in our stores. It’s written right into our mission statement:

Service mission: To offer the best possible customer service by providing a wide range of products, competitive pricing, superior tech support, and excellent customer support. Each customer is treated fairly and honestly as we ourselves would expect to be treated.”

If, for some reason, you are unsatisfied with a Small Dog experience, we want to know!

As always, thanks for reading, and keep in touch.

Matt
matt@smalldog.com