Happy Tuesday,

We had another storm roll through the region yesterday, leaving snow measuring a couple of inches to about a foot in the higher elevations. At this point every year, I’m just ready for spring to arrive, so, while not entirely unexpected, the storm was most definitely a drag. Sunday was so beautiful – I strapped on my snowshoes and took Owen for a long hike and his first swim of the year.

It might have been last year or the year before that I swam before the end of March, but I try and take a swim in the Mad River absurdly early in the season every year. I think I’ll pull off a March swim this year too!

I went out to Apple HQ in Cupertino, CA with Don for a day of meetings earlier this week. I really enjoy these trips, particularly those in winter; eating dinner outside in mid-March is always a refreshing change. Now, if only United Airlines could get me to or from my destination within five hours of scheduled arrivals. Some day.

Seriously though, these meetings are extremely valuable for Small Dog. Not only do we have direct access to AppleCare executives, the gathering of the very best of service providers makes for a very useful and open exchange of ideas. AppleCare is far and away the best warranty and support product in the industry, and Small Dog is among the very best of the best with customer satisfaction well over 90%. If you ever have less than an exceptional experience, I want to hear about it.

As always, thanks for reading, and keep in touch.

Matt
matt@smalldog.com