Happy Tuesday,

Don and I sometimes write in our newsletters about Small Dog’s mutually beneficial relationship with Apple. Small Doggers head to Apple headquarters in Cupertino, CA and elsewhere now and again to strengthen this relationship on the sales and service sides of things, and are always well cared for.

Our AppleCare representative is headed to Vermont (unfortunately stuck in Chicago O’Hare Airport as I write this), and I look forward to showing him around our Vermont facilities and absorbing his thoughts on how we can improve our repair customers’ experiences.

I receive many comments and questions following every Tech Tails mailing, and last week was no exception. The response after last week’s intro that included a discussion of Owen’s hot spots was truly heartening. I can report that shaving the area followed by a gentle iodine scrub solved his irritation after hydrocortisone cream was ineffective.

Such responses to dog-related, but also tech-related issues make publishing this every week a pleasure.

Keep in touch,

Matt
matt@smalldog.com