Hello! My name is Lance, and this is my first Tech Tails article. You can usually find me behind the service department counter in South Burlington taking care of customers.
I often get customers asking about an issue with their white unibody MacBooks. The issue is called bottom case delamination. It can occur with white MacBooks manufactured between October 2009 and April 2011. When the issue occurs, the rubber mat on the bottom of the computer separates from the housing. Below is a photo of what it can look like.
Customers often think that it’s something that they did to the computer, however this is actually a common problem. It’s an issue that Apple recognizes and will take care of, and in most cases there is no cost for this repair (even if the system is no longer under warranty or AppleCare).
The machine does have to meet eligibility requirements however, so stop into one of our stores and talk to the service department to get more information about this program.
