I am a new employee to Small Dog Electronics, working to become a service technician in the South Burlington location. I last worked for Staples as a PC technician, fixing and troubleshooting Windows machines. I was also the Mac guy when I was there because I was the most familiar with Apple computers. I was the go-to guy and the one always sent to customer’s houses to set up networks or printers whenever an Apple computer was present.
When I saw the position for service technician open up for the South Burlington store, I jumped on the opportunity as quickly as I could. I figured I had a leg up on the competition because of my tech bench experience and my ability to troubleshoot most problems with computers. Boy, was I in for a surprise.
Since I joined the Small Dog team, I have crammed so much new information into my brain that at times it feels like it may explode. I have come to understand that no matter how much I knew about PCs, I didn’t know squat about Macs. They operate completely differently — even the terminology for most of the hardware is different.
What I did have going for me was my desire to learn about everything technology based. If it’s something I don’t know and is related to technology, my brain would soak it up like a sponge. Some of my best experiences so far working as the Service Writer in South Burlington have been learning from the customers who have had more experience than I have with Apple computers (not to mention the great team I have been learning from so far).
What little time I have spent here so far has been some of the most educationally valuable I have had working with and around technology. I want to thank my team, my sales staff, my headquarters team and everyone else at Small Dog for all the support and help they have given me thus far in my Small Dog career.
Editor’s Note: If you live in the Vermont area and are interested in joining the Small Dog Service team, email your resume and cover letter to jobs@smalldog.com or check out all of our job listings at our Jobs page.