Dear Friends,

Don made it back to the Green Mountains over the weekend, but he wasn’t able to enjoy the cold weather for too long! Don’s in Houston this week at the ASMC conference, he’ll back back in charge of Kibbles next week. I think he was just looking for an excuse to get back to some warmer weather as fast as he could.

As Apple specialists and as an Apple authorized reseller we are held to pretty high standards, not only by ourselves but by Apple as well. All of our retail staff upon hire and annually thereafter take a series of online training courses that provide in depth knowledge about Apple products and cloud services. Each year we also have the opportunity to send retail staff to Apple instructed training camps to help staff brush up on their Apple customer experience skills. These training sessions are not only designed for retail staff, but for our service staff as well. All of technicians, like our retail staff, take annual exams and participate in assorted training and exams sessions on a yearly basis to ensure that they are up to speed with current repairs processes and techniques.

Over the past decade or so our sales have sifted more to our retail stores and less in the area of online sales, but for us the online competition still remains tough. Why? It’s simple, we live in a world where just about anything we want can be found with the tap of your finger or the tap of your mouse. What you can’t get with this instant gratification is the one-on-one interaction with a sales associate or service member who works daily with the products and that is why we spend so much time working with and training our staff.

This week’s Kibbles & Bytes exclusive bundle is the perfect gift for the grad on your list this year. Whether they are graduating from college or high school, this MacBook Pro 15in with Retina, 2.5Ghz i7, 16GB of RAM and a 512GB hard drive has all the power and storage they will need for their next adventures in life. I am bundling this with free shipping and AppleCare to ensure there is service and support for the next three years. Normally this bundle would cost $2430.97, but this week only you can get it for $2275.98