Author: Mike Moffit

Director of IT
  • Do the Numbers + Shop Small Dog This Season!

    We’ve got this year’s hottest gifts, and we’re making it easier than ever to check everything off your list. We’re donating a portion of every retail store sale to benefit local non-profits, plus we have special financing options to help you stretch your dollars even further.

    Read on for details and why you should *#shopsmalldog* for all of your holiday needs this season and shop “*Smalldog.com/holiday!*”:http://www.smalldog.com/holiday?utm_medium=email&utm_source=blast&utm_campaign=GC

  • Happy Holidays!

    The holiday season is just about upon us here at Small Dog and to celebrate, we are doing some incredible deals! This month, you will find savings on everything from hard drives to printers, from headphones to speakers, and let’s not forget about our deals on everyday accessories such as cases, cables, and more.

    Of course, we’re doing the big stuff, too! This Friday — Black Friday — we have one-day deep discounts on your favorite brands, as well as deals that run through the weekend. so there is no need to fight the crowds, and many deals run through December 1st. Check out “Smalldog.com/retail”:http://www.smalldog.com/retail for holiday hours and locations.

    Throughout the holiday season (that’s this Friday, 11/29 through 12/24), you will be able to purchase any Mac computer with AppleCare and receive a $50 Small Dog gift card along with a free Hammerhead accessory. Note that this weekend’s special pricing will be announced on Friday, so you just may save even more — become a fan on Facebook “here”:https://www.facebook.com/smalldogrld to get the latest!

    At Small Dog, we don’t want to forget about what the holidays are really about, and that’s giving. Just by shopping at any of our retail stores, from Vermont to Key West FL, we will be donating a portion of all of our sales to local charities in your area. A percentage of every sale in our three Vermont stores goes toward the “Vermont Foodbank,”:http://www.vtfoodbank.org sales from our Manchester, NH location benefit the “Manchester Animal Shelter,”:http://www.manchesteranimalshelter.org and sales from our Key West location benefit the “Florida Keys SPCA”:http://www.fkspca.org until 12/31.

    We can’t think of a better way to spread the cheer this holiday season, and we hope you feel the same way. Shop at Small Dog, and give back to the community while also getting some great gifts for your friends and family. Don’t forget that this Saturday is also Small Business Saturday (#shopsmall), and if you “register your AmEx card”:https://www.americanexpress.com you could get an additional credit when you shop with participating businesses (like us)!

    “Find out more here.”:https://www.americanexpress.com/us/small-business/Shop-Small/

    Thank you for reading, wishing everyone of our readers a happy and healthy holiday season!

    Bronson and the Rutland retail team
    “bronson@smalldog.com”:mailto:bronson@smalldog.com

  • Changing Default Time Machine Backups

    By default, Time Machine backs up your system every hour if you leave your backup drive plugged in. If you are creating a lot of new data, this is a great system as it allows you to be able to have a consistent backup of all your information.

    However, If you don’t need to have data backed up that frequently, or if you want to change it to back up __more__ often, it is possible to change the default frequency for backups with this simple Terminal command.

    Sudo defaults write /System/Library/Launch Daemons/ com.apple.backupd-auto StartInterval -int 900

    The number at the end of the command is how many seconds it will be until the next backup occurs. In the example, I used 900, which is 15 minutes. If you want to change to a backup interval of 2 hours, you would use the same code and change the number to 7200.

  • Hands On Lesson From A Customer Interaction

    The other day, a customer drove over an hour to visit me in Waitsfield and to show me that her computer was being a jerk: Mail, TextEdit, Preview, and some other native applications were crashing before com.apple.windowserver could even load. She had just upgraded to Mavericks and restored data from an older Time Machine backup.

    I repaired permissions in Disk Utility, cleared cache files, and then started canning .plist files in her user library. I usually like to go a step further and get rid of everything in ~/library/”Saved Application State” as well as everything in the “Containers” folder.

    The problem persisted. It seemed likely the OS would need to be reinstalled, but my pride wasn’t gonna have that. After many frustrating minutes passed, I began to investigate the issue and discovered this solution online: launch Terminal, execute ‘cd /var/folders’ then ‘sudo rm -rf ./*’ enter an administrator (or root) password, reboot, and voila — problem solved!

    We can’t repeat enough: back up your information before attempting a procedure like this in Terminal, simple though it may be. Whenever a “sudo” (short for “super user do,” and no, I’m not clever enough to have made that up) command is invoked, you’re playing with fire, especially if you’ve got a typing deficiency. This particular execution clears all user-generated caches in /private/var which is, itself, an upper-level directory purposely hidden from users in the GUI. Apple thought doing this would lessen the chances of a naive user unwittingly rendering their launch daemons — or worse, the file system itself — a vegetable. In Unix-speak, “var” stands for “variable,” so this directory contains dynamic files like .db (databases) and .log (logs) file extensions.

    You can safely execute the command on a healthy system and see what’s lurking in this, one of the most important of your hidden directories, by changing the flag ‘-rf’ to ‘-rfv.’ Here, “v” makes the process run verbose. Of course, if you or someone you love is experiencing the aforementioned computer ailment and none of this works, you can either stop using computers or bring it into the closest Small Dog retail store for service.

  • Mavericks Installation Options

    If you’d like to install Mavericks without going the upgrade route, there is an option. The “Install OS X Mavericks.app” installer can be turned into a USB thumb drive installer by any computer running 10.6.8 through 10.9.

    Early on, there were Terminal commands that could be used to create this disk, but now the disk can be created with a handy installer called DiskMaker X. This is a freeware application that can create a 10.7, 10.8, or 10.9 USB installer. All that’s needed is a thumb drive or other external drive you don’t mind erasing, and the installer app from the app store for the desired version of the OS.

    The final product is not only functional, but aesthetically pleasing, with icons and a Finder window background to match. This 10.9 installer works well, and it is what we use in service. The release of Mavericks has seen quite a few glitches for users who are upgrading their operating system.

    Glitches most commonly seen in our South Burlington service department often stem from one of two issues: a failed installation or a failing hard disk. The failed installation could be the result of a corrupted operating system installer, or just failure to run an underlying operation during the install. This is easily fixed by booting off a bootable Mavericks installer and reinstalling over the existing system without wiping.

    The hard disk issue is more complicated, whereby the hard disk is already close to failing, and it gets pushed over the edge with the stress of rewriting the first ten gigabytes of the drive. The hard disk reads like a record in reverse, from inside to out. The first chunk of it is always the area that the operating system files have been installed to. This area is used the most, so when the Mavericks installer overwrites the entire section that’s already been heavily worn, it can cause serious failures.

    Even with a well-made USB drive, there’s a troubling installer glitch with any Mavericks installer. “This copy of the Install OS X Mavericks application can’t be verified. It may have been corrupted or tampered with during downloading.” The way around this is to open Terminal when booted from the installer, and manually change the system date. The command is “date 110915302013”. This breaks down to “date [month][date][hour(24)][minute][year]”.

    After this, the error will be resolved and the installer will continue normally. The Mavericks system date/time appears to be corrupted and needs to be rewritten.

    Have any issues not mentioned here or want to share your feedback about going to Mavericks? “*Email me!*”:mailto:”mikhael@smalldog.com

  • Happy Holidays!

    Thanksgiving is this Thursday, as well as the start of Hanukkah, and then the holiday season will be in full swing toward Christmas and the new year. We made a conscious decision to keep our stores closed on Thanksgiving Day — unlike many larger chains — because we feel that it’s important for everyone to spend time with family and friends. Each year it seems like stores open earlier and earlier, and it’s a trend we don’t care to follow.

    We’ll be ready to go the morning after with some deep discounts on the hottest gifts and brands (Apple, Beats By Dre, Belkin, Seagate and more) on your list. With all the product releases this year between iPhones, iPads, new Mac laptops and video game systems, there is a lot to choose from!

    The power of all the new iOS devices is really starting to get to me lately. I purchased an iPhone 5 and a iPad mini before these releases (with the 64-Bit A7 processor), so now I am jealous of all the speeds I see when I help or sell one of these to a customer. The iPad Air is so light and pretty, too!

    We have some great articles for you this week. Make sure you have a safe and amazing holiday!

    Barry
    “*barry@smalldog.com*”:mailto:barry@smalldog.com

  • Mavericks Installation Options

    If you’d like to install Mavericks without going the upgrade route, there is an option. The “Install OS X Mavericks.app” installer can be…

  • SPECIAL | FREE Screen Protector + Stylus w/BookBook Purchase

    Twelve South’s BookBook for iPad mini is a handmade, genuine leather hardback case made exclusively for iPad mini. And for a limited time, when you purchase this awesome case for your iPad mini, we’ll throw in a free Hammerhead anti-glare screen protector and Hammerhead Stylus!

    All this can be yours for *$69.99*, that’s a *$25 savings!* Early Holiday shopping, anyone?

  • Here Come the Controllers!

    Whenever I’m playing a game on my iPhone, there are times where I think, “You know what? Actual buttons would make this game a lot easier to play.” I’m guessing I’m not alone, which is why Apple had built controller support into iOS 7. And wouldn’t you know it — the controllers are finally starting to roll out, just in time for the holidays.

    Logitech and MOGA have both released controllers this week, and for those folks who have been looking for some kind of controller option for their iPhone or iPod touch, great news! Both options are available right now. However, I should mention that they will only work with the 5th Generation iPhones (5, 5c, 5s) and with the 5th generation iPod touch. If you happen to own any older iOS devices, or iPads you’re out of luck. (At least for the time being.)

    Both options have the same benefits: access to your camera, speakers, headphone jack, they can charge the battery of your device, and of course, finally provide you with physical buttons. Physically, the “*Logitech Powershell*”:http://store.apple.com/us/product/HE018VC/A/logitech-powershell-controller-battery?fnode=f8835529bb2b0dde64997a81e266eb38b44613b9c05bd80b388af87b21800d1f7e8b2aced9f797a00346e345ad26b420 looks more like a case, and has more of a fixed shape, whereas the “*MOGA ACE POWER*”:http://store.apple.com/us/product/HE449ZM/A/moga-ace-power-game-controller?fnode=43 (what a name) fits like a case on your device, but will collapse to fit into pockets, bags, or whatever it is you decide to throw it in.

    I’m sure these options will fit the bill for some people who are looking for portable controller options for their iOS devices, though they seem like devices I would use at home, as opposed to on the move. With the holidays coming up, and people hoping for iPhones and iPod touches as gifts, I’m sure these will be pretty popular, especially at a fairly reasonable price of $99.99.

    Truth be told, I’m still holding out for an iCade. Maybe this year it’ll happen.

  • MAC TREAT #221: Closing Time

    Today’s treat is short and sweet. Have you ever had so many windows open that you imagined it might take literally days to close each one? Such is life for the perpetual multitasker.

    A few weeks ago, in the midst of my Mac user/system cleaning overhaul, I inadvertently opened 10 million Get Info windows (rough estimate) in the Finder. So here’s what I did to save time and a small slice of my sanity:

    * Had my BFF, the Option key, at the ready
    * Held down *Option* and selected *Close All* from the File menu

    Those windows closed faster than I could say “shut it down!” in my best “*Jack Donaghy voice.*”:http://www.youtube.com/watch?v=CJ8cjlEMLR0