Author: Mike Moffit

Director of IT
  • When I was first hired at Small Dog, my position was but that of a humble retail salesperson. Every week, I’d eagerly read Tech Tails in order to glean new tricks and wisdom from our senior technicians, who reminded me of street-toughened cops but actually ate more donuts. It amused me that Liam Flynn, a former senior tech, would open every single issue by commenting on the weather. Barry isn’t quite as ardent a weatherman, but I myself am just going to come out and say — IT’S FREAKIN COLD THIS MORNING!

    I’m sure plenty of you are quite used to our mercurial New England weather though, so let me move on to warmer topics, like surfing, which is fun to do in popular places like Mavericks in California. Since we’re doing segues, Mavericks is Apple’s new OS as many of you know, named after the aforementioned surfing spot, and I have it on my home computer. It was the easiest OS upgrade I’ve ever encountered, it was free, and I’m expecting a very low volume of customer issues.

    After a weeklong vacation in New York City, I’m back in the saddle here in the Waitsfield service department. I eagerly await the new R2D2-looking Mac Pros and have stocked up on napkins in anticipation of drooling. In a larger sense, I’m interested to find out what quirks Mavericks will present and ponder the future of OS X, computer architecture, and life.

    Christopher B.
    “*christopherb@smalldog.com:mailto:christopherb@smalldog.com

  • SPECIAL | Get up to $100 off Sennheiser headphones!

    For more than 65 years the Sennheiser name has stood for top-quality products, true sound and tailor-made solutions for every aspect of recording, transmission and reproduction of sound.

    We want you to experience the great sound of Sennheiser so we’re throwing in some discounts on our most popular headphones. Enjoy up to *$100 off* select headphones!

  • MAC TREAT #202: Hard Reset Your iOS Device

    ??This article originally appeared in Kibbles & Bytes Issue “*#820*”:http://blog.smalldog.com/kibbles/kb820/. It is still current for iOS 7 and we thought it might be helpful if you’re experiencing some quirks with the new operating system. Enjoy!??

    This week’s Mac Treat is short and sweet. It is funny how something as simple as turning an electronic device off and back on again can fix some problems. However, your device might be locked up in a way that makes turning it off seem impossible.

    Most electronics have some way of forcing a shut down and your iOS devices are no different. This procedure is guaranteed to work for iPod touches, iPhones and iPads (mini or biggie). I know for a fact that it works with iOS 4 and up but for anything older, I cannot say for sure.

    *To hard reset your iOS device:*

    * Hold down the *On/Off* button (aka Sleep/Awake) and the *Home button.*
    * Wait at least 10 seconds — until the screen goes dark and the Apple logo appears.

    Voila! You have just hard reset your iOS device. I would advise against using this method as your normal shutoff mode since it bypasses all the operating system’s normal shut down procedures (which are necessary for smooth operating). It is basically like unplugging your computer from the wall without shutting it down, so use this sparingly and only when the normal power down function is not working.

  • Concept: Cell Phone Made with Blocks

    An interesting video was shown to me by a coworker the other day. There’s currently a “*YouTube video*”:http://www.youtube.com/watch?v=jCFYKDXrWlw circulating the internet that tries to spread the message of different concepts for technology.

    As we all know, technology changes practically every day and some find that it’s hard to keep up with the latest and greatest. At Small Dog, we are well aware that ever-changing technology leads to mass quantities of ewaste, hence why we started our “*eWaste Recycling Event*”:http://www.smalldog.com/recycle a few years ago (but that’s not the point of this article).

    I’m sure many people have brainstormed an idea kind of like this one before, but this is the first time I’ve seen a nice little video on the concept. In the video, they make a point that usually it’s only one component of the device that fails, rendering it unusable (when, in fact, the rest of the device works fine).

    So, what if our mobile cell phones were made out of blocks instead? When one part of it breaks, you can easily replace just that one part. The different blocks that make up the phone attach to a base with various pins that send the electrical signals through the phone. Then, when something breaks — like the screen — you can could easily (and hopefully cheaply) replace the screen or update it to the newest version (like HD). If your phone becomes sluggish, replace the speed block.

    The other great feature of this idea is that everything would be customizable. For example, if you do everything in the cloud, perhaps you’d swap your storage for a bigger battery. Or if you love to take pictures, upgrade the camera portion of the phone. This way you can choose the blocks you want and the brands you like.

    The video authors show brands like Bose and Philips, which would mean that these companies would have to be on board to start creating a new line of goods specifically for the “block phone.” The phone would work on an open platform and would rely on companies working together to create the best phone out there. So far, it’s just an idea that’s out there, complete with a cute video and narrator with a great British accent.

    However, I do see a few issues with this concept. While I love the idea of holding on to an electronic device for years in order to eliminate the amount of ewaste in the world, one of the possible issues is that people love “new” products. We know far too well that people clamor for the next Apple product announcement. Sure they might have just gotten their iPad 4, but as soon as that iPad 5 is announced, they will be coming through our doors to get their hands on one. It might look exactly the same, but perhaps it now comes in gold instead of silver and has Touch ID. (Disclaimer: This is just an example — we have no idea if there is even an iPad 5 coming out!)

    The idea still seems young. They would need to get a lot of people on board from major companies to make the vision come to life…and there’s still one thing that stands in their way: Apple. There are a whole lot of Apple lovers out there (as well as some Apple haters) and sadly, I think that the only way people might get on board with this concept is if Apple was the one to do it. However, it might not be totally out of the picture. Apple is a very environmentally conscious company, that they are constantly trying to find ways to reduce their carbon footprint.

    Overall, I think this might be a step in the right direction. What do you think? Is this something that you would buy? “*Email me your thoughts!*”:mailto:steph@smalldog.com

  • USB 3.0 v. Thunderbolt

    External devices have started the changeover to updated connections — Thunderbolt 2.0 and USB 3.0 ports. For most people, this will probably go unnoticed. With Thunderbolt, some may have gone, “Huh, there’s a lightning symbol on this port. Wonder what that means?” As for USB 3.0, most people didn’t even notice the difference because the port on the machine still looks the same as USB 1.1 and 2.0. So what’s the big deal?

    Well it’s all about speed! This is America: go fast or go home. USB 3.0 clocks in at 5GB/s while Thunderbolt, a replacement for the long standing FireWire Apple used, clocks in at 10GB/s for Thunderbolt 1 and 20GB/s for Thunderbolt 2.0. Now, I’m sure you’re sitting there going, “And your point is?” Think about your files today, be they music, photos, video even Word and PowerPoint files, they’re getting bigger. Bigger doesn’t necessarily require speed, but hey, time is money.

    Whether you’re in big business or a student waiting on a term paper backup, you want it there __now__ — no time to watch that progress bar while it copies over to your external or thumb drive. USB 3.0 opened up a whole new world for thumb drives, because in conjunction with flash memory availability and the costs coming down, you can now get a flash drive with 128GB or more. You can back up your entire MacBook Air to a thumb drive or quickly dump your entire iPhoto library.

    As for the Thunderbolt possibilities, that enters a whole other world of nerdiness.

    Thunderbolt is a super cable — it carries digital audio, digital video, and has a transfer rate of 10GB/s throughput both up and down. That means it can be used to attach video products like monitors, TVs, and transmit digital audio to a HDMI receiver. And that’s the easy stuff; a great feature of FireWire was its ability to daisy chain, meaning that one could connect many, many devices into each other while only using one port on your computer. That means a MacBookAir with one Thunderbolt port can attach a monitor, video camera, and Thunderbolt hard drive all into the single Thunderbolt port without losing any data transfer speed.

    Is your mind blown yet, because prepare to be shocked all over again! Apple announced Thunderbolt 2.0 with the new Mac Pro coming this fall, which will allow the connectivity of even higher-end devices — for instance, up to three 4K displays! (OK, the graphics card helps there, but that’s still crazy!)

    In short, your mouse still plugs in like it always does, and you still need a Thunderbolt adapter to connect your monitor, but if you “feel the need for speed,” be sure you’re buying the newest in connectivity.

  • Chillin' with my Chill Box

    Recently portable speakers have transitioned from physically docking your iPod to Bluetooth wireless connectivity. This is in large part due to the fact…

  • iVisor AG is the next generation screen protector that has been expertly designed to protect your iPad’s beautiful display while reducing annoying glare…

  • SPECIAL | Get FREE Shipping on the Chill Box

    Don’t get trapped in the world of inadequate sound. Go beyond the ability of your tablet, smartphone, or laptop speakers and feel your media come to life. Chill Pill Audio’s new Chill Box lets you hear your media loud and CHILL. Get *FREE shipping* on these bad boys for a limited time.

  • Motion Coprocessing: New Possibilities

    A lot has been written about the M7 — the motion coprocessor found in the newest iteration of the iPhone 5s. The 64-bit processor uses the iPhone’s accelerometer, a feature that dates back to early iPhone and iPod touch models, plus the gyroscope and compass components.

    This feature may seem like a lot of mumbo-jumbo techspeak to the average user, but the real-world applications of this update are worth the upgrade. You don’t have to be a ‘gamer’ to appreciate what your iPhone can do with the M7 — this opens up a world of possibilities for developers of lifestyle apps.

    Case in point: Our friends* over at 8 BitFit have an app in the works that combines the fun of gaming with the health benefits of running and walking. They note that developers like Nike, makers of the popular Nike+ fitness apps and accessories, are already using M7.

    We’ll have more in upcoming issues about the expanding possibilities of using the M7 in the iPhone 5s, as well as when 8 BitFit is released!

    In the meantime, check out 8 BitFit’s rundown of the motion compressor features here:
    “*8 BitFit Blog*”:http://8bitfit.com/apple-m7-motion-coprocessor/

    __*Long-time Kibbles readers will remember one of our favorite Small Doggers ever, Ed Shepard, in his new venture!__

  • iMessages Glitch in iOS 7

    If you happen to listen to our radio show, “*Small Dog Speaks,*”:http://www.smalldog.com/sdspeaks on “*WDEV,*”:http://www.wdevradio.com/index-home.asp you may have heard Rebecca and Don answer a question about an issue with iMessages in iOS 7. Apparently, a lot of users have experienced “sent” messages getting stuck in the process without really letting them know that it failed to actually be sent.

    If you’re one of these people who has seen this happen, fear not — Apple is on the case. They released the following statement to the Wall Street Journal this past week:

    bq. __”We are aware of an issue that affects a fraction of a percent of our iMessage users, and we will have a fix available in an upcoming software update. In the meantime, we encourage any users having problems to reference our troubleshooting documents or contact AppleCare to help resolve their issue. We apologize for any inconvenience this causes impacted users.”__

    But while we await the release of 7.0.3, there are a few things you might be able to do in the meantime. The simplest, and first thing you should do is turn your device off and back on again. This seemed to work for a little bit for some users, but ultimately did not solve the problem in the long run.

    Mac Rumors has a better solution:

    # Turn off iMessage in *Settings > Messages
*
    # Reset network settings in *Settings > General > Reset
*
    # Reenable iMessage in *Settings > Messages*

    This is kind of a nasty bug for iPhone users because in the case of sending messages, the message won’t revert to SMS when the iMessage fails to be sent. You might be stuck thinking that you sent a message when really it never went through. Rumors suggest that iOS 7.0.3 might be released as early as next week, and this will hopefully fix this whole iMessage issue.

  • Chillin' with my Chill Box

    Recently portable speakers have transitioned from physically docking your iPod to Bluetooth wireless connectivity. This is in large part due to the fact that we use our smartphones to listen to music and that Apple switched from the 30-pin to Lightning connector. Although I think the Lightning dock is a great step forward, manufacturers largely didn’t, and the result is a wide variety of Bluetooth-enabled speakers.

    So when the new “*Chill Box*”:http://www.smalldog.com/search?search=chill+box was released, I was excited to get my hands on it. First impressions: great design, easy to connect via Bluetooth or included auxiliary cable, and did I mention how good it sounds?

    I used my iPhone 5 over Bluetooth and streamed my favorite Spotify playlist. I was connected and jamming within seconds; I turned on the device, held the power button until the light indicator flashed blue/red (indicating pairing mode), and it popped right up in my Bluetooth settings. Bingo-bango — connected. I hit Play and began to chill out.

    But what makes it unique? It’s style for sure — the sleek aluminum back and cloth grill give it a classy look for your office, apartment, or living room. I’ve had mine connected to my iMac in the office and it looks very Apple-esque, matching the aluminum design look. It has a great speaker phone feature, with a built-in mic and answer/hang up button. I’ve used the Jawbone and I had to use the mic on the phone, which seemed silly. Its sound quality-to-price ratio can’t be beat.

    The competition out there is fierce, so ease of use, features and of course, sound quality make all the difference. If you’re someone who thinks sound is most important, note that the Chill Box stands with the rest. In our South Burlington location, I compared the Chill Box to the Beats Pill; besides being endorsed by a doctor, I honestly thought the Chill Box sounded better, and at half the price! A lot of small speakers suffer from poor sound at higher volume, which is not the case with the Chill Box,. You can pump the jams distortion-free.

    Final thoughts and helpful hints: When using the speaker with a smartphone or tablet over Bluetooth, you’ll see the battery level appear near the Bluetooth symbol. That’s very helpful, since most units either turn off or beep when the battery runs out. A beep can be heard when maximum volume is reached, so remember that you can control volume from your device if connected over Bluetooth (really handy if you’re not near the speaker). I think my family and friends know what they’re getting for the holidays!

    *Check out our sweet Chill Box Kibbles-exclusive special below!*

  • Listen Up!

    We have our very own radio show, __Small Dog Speaks,__ so be sure to listen to our very own Don Mayer and Rebecca Kraemer offer up Mac tips and news every Thursday at 1PM.

    Tune your radios to 96.1FM or stream the show live at: “*WDEV Live!*”:http://icecast.stretchinternet.com:8000/wdev

    Check out archived shows and submit your questions at “*Smalldog.com/sdspeaks*”:http://www.smalldog.com/sdspeaks