Kibbles & Bytes Blog

Apple news, tech tips, and more…

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  • A busy week is on tap for me next week: I will be traveling to Denver to the ASMC conference (the major industry event for Apple Specialists like Small Dog) and then I have a late flight home at the end of the week and will be traveling to Massachusetts for a wedding after a quick nap. I anticipate I will be a bit jet lagged when I finally make it back to the office! Next week will be my first experience attending the ASMC conference and I hope to return to Small Dog with fresh ideas and information on some great products as well!

    Have a great week everyone and thank you for reading Kibbles & Bytes!

    Your Kibbles & Bytes Team,

    _Emily, Mike, & Don (in absentia)_

  • KB Exclusive | Mac mini Accessory Bundle

    As we mentioned above, there is a great new Mac mini from Apple. Make sure that you have all of the accessories that you need with this bundle.

    We’ve got a 22 inch HD monitor from ViewSonic, a Kensington wireless mouse, and a Kanex wireless keyboard (with multi-sync so you can also pair your iPhone and iPad, too!). On top of all of this, we are throwing in a FREE HDMI cable.

    Buy this bundle today and save $33!

  • iPad mini: 100% Customer Satisfaction

    Tim Cook mentioned in “yesterday’s keynote”:http://www.apple.com/apple-events/2014-oct-event/ that the “iPad mini with Retina Display”:http://www.smalldog.com/category/Apple/iPad/iPad_mini has 100% customer satisfaction. That is absolutely amazing for any product! Having owned one myself since January, I have to agree completely and admit that I’m still impressed with it on a daily basis. I don’t think I could come up with anything that is a negative, but the one wishlist item I have is now covered in the newly announced iPad mini 3: Touch ID.

    I am a strong believer in preserving older technology and getting as much use out of my gear as possible. As some already know, or maybe you have heard quips from Don about it on our “Small Dog Speaks radio show”:http://www.smalldog.com/sdspeaks, I am an avid “Apple Newton”:http://en.wikipedia.org/wiki/MessagePad user. I still carry my MessagePad 2100, the last of Apple’s groundbreaking PDAs from the ’90s, around with me every day–fully kitted out with WiFi, Bluetooth, and even GPS–but it now has a smaller, faster, and far more modern companion. My first new Apple product in a number of years, in fact.

    Last fall, as I transitioned from nearly a decade in our IT department as a server admin & developer to also managing the department, it became clear that–no matter how comfortable I had grown to being on-call for emergencies–there is a big difference between being on-call and managing a department. The former means bringing a MacBook Pro with you everywhere so you can fix down servers or services ASAP when an important phone call or text message comes in. The latter means not just dealing with emergencies, but also being able to quickly fire off emails, pull up documentation, and update reports anywhere & any time. The MacBook Pro was already too cumbersome to always carry with me, but it definitely isn’t conducive to pulling out to quickly read or respond to email, or update my to-do lists. With a MacBook Pro, you really need to sit down and ultimately tend to get sucked into it. I like the full size iPad, but really wanted something smaller & lighter (you know, the size of my Newton, but __thinner__ & lighter).

    The iPad mini with Retina Display fit the bill perfectly. It has roughly the same size front face as my MessagePad, but is significantly thinner, half the weight, has an immeasurably nicer display, and is extremely modern, with a vibrant apps marketplace and excellent connectivity options with WiFi, Bluetooth, and the Lightning connector. At times I wish I had picked up the cellular model so it’d have built-in GPS and Internet anywhere, but it’s easily paired with my iPhone 5 so the thought quickly slips away.

    It’s hard to compete with the Newton’s battery life which is generally measured in weeks, not days, but the iPad keeps surprising me with its power efficiency. A few weeks ago, while working on the refurbishment of my Land Rover Series III (old Apple gear isn’t my only obsession), my iPad was cranking out music for over 7 hours and still had 88% battery left. After streaming the entire Apple keynote over WiFi, 92% battery remaining. I easily meet and usually exceed Apple’s 10 hour battery life estimate, and can extend it by carefully managing when I enable or disable WiFi or Bluetooth.

    We’re big into dogfooding (using the products we sell) so Small Dog runs on Apple’s servers, apps, and Google for Work (née Google Apps for Business; you knew “we are a reseller”:http://www.smalldog.com/b2b-googleapps/business-solutions-google-apps specializing in deployment & migration, right?). Apple’s “Pages”:https://itunes.apple.com/us/app/pages/id361309726?mt=8, “Numbers”:https://itunes.apple.com/us/app/numbers/id361304891?mt=8, and “Keynote”:https://itunes.apple.com/us/app/keynote/id361285480?mt=8, as well as Google’s, “Drive”:https://itunes.apple.com/us/app/google-drive-free-online-storage/id507874739?mt=8, “Docs”:https://itunes.apple.com/us/app/google-docs/id842842640?mt=8, “Sheets”:https://itunes.apple.com/us/app/google-sheets/id842849113?mt=8, and “Slides”:https://itunes.apple.com/us/app/google-slides/id879478102?mt=8 are all so easy to pop open, do a little work, then go back to whatever I was doing. The two apps that are always open and get the most use are Google’s “Gmail”:https://itunes.apple.com/us/app/gmail-email-from-google/id422689480?mt=8 and Yaniv Katan’s “gTasks HD Pro”:https://itunes.apple.com/us/app/gtasks-hd-pro-google-tasks/id672241079?mt=8 for my to-do lists (it syncs through Gmail’s “tasks”, so they’re in Gmail in any web browser). Plus, iOS 8 has greatly improved the sharing of data between apps, making multitasking that much easier and more powerful.

    For the server admin side of my job, I couldn’t be happier leaving the MacBook Pro at home on my desk. I can actually manage, troubleshoot, and fix our infrastructure using Panic’s excellent “Prompt”:https://itunes.apple.com/us/app/prompt-2/id917437289?mt=8 terminal emulator, “VNC Viewer”:https://itunes.apple.com/us/app/vnc-viewer/id352019548?mt=8 for remote control, and “AirPort Utility”:https://itunes.apple.com/us/app/airport-utility/id427276530?mt=8 for managing WiFi devices. Add in “1Password”:https://itunes.apple.com/us/app/1password-password-manager/id568903335?mt=8 for managing passwords and I’m am one happy server geek. More importantly, the weight off my shoulders–literal and figurative–has less me far less stressed.

    Would I upgrade to the iPad mini 3 to get Touch ID? Considering how security conscious I need to be and how much time it’d save, it is extremely likely. That said, I absolutely love my iPad mini with Retina Display as it is. I’m proud to be part of that 100% customer satisfaction rate.

    P.S. For those fellow Newton users out there, I still maintain “a small list”:http://www.smalldog.com/newton/ of products that pair well with our green friend.

  • Luddites

    Back in early 19th century England, textile artisans concerned about their labor being replaced by newly developed machines protested by destroying some of the machinery. These people were known as Luddites. The word is often used to this day to refer to someone who rejects, or is slow to adopt, certain technology or mechanical innovations. I wonder what those artisans of that earlier era would’ve thought about the breakneck speed of technological innovations today. The speed even takes me by surprise sometimes.

    I’m only in my mid 20s (so not that old at all), but I can clearly remember using card catalogs at the local and school libraries all the time. They even taught us how to use them. For some reason, when I was about 9-10 years old, they also thought we should learn proper typing skills, as though we were going to be using typewriters. I was never very good at it, but fortunately a few years later AOL Instant Messenger came out, and my typing speed increased many fold. See, AOL wasn’t completely worthless!

    I don’t generally consider myself to be of the Luddite persuasion, but I’m also not really a technophile who has to jump on the latest of everything. I was very slow to adopt a tablet, and I’ve actually regressed from a smartphone to a flip phone that can basically make calls and not much else. Computers and technology are an integral part of my life though, both at work and at home. I like to do lots (and I do mean LOTS) of writing using computers for blogs, forums, and that novel I’ve been working on. Typing just feels easier in those situations, and let’s face it, there’s no such thing as an analog blog (editor’s note: perhaps this is the closest thing.)

    That said, there are still many situations where I have to have paper, pencils, and pens in my hands. I have a few Moleskine journals that accompany me pretty much everywhere. They’re arguably more important to me than my iPad. They also have battery life that’s unreal. Literally. The reason I rely on them as much as I do is that I know without any doubt that they will be there. What I write in them isn’t going anywhere. My brain is always churning away on something: An idea. An Invention. A project. How can I do this? How can I solve that problem? Wouldn’t it be great if ____ existed?

    There has never been a piece of technology that’s worked for me that allows me to quickly get those things out of my head and into physical space. With the journals, I can just flip them open and write or draw, and it’s done. Permanently. There’s nothing between my brain and my hand doing the writing. I don’t have to interact with any device. I don’t have to think about where to move a cursor. I’ve designed many of my projects and things exclusively in those journals. There’s something real, tactile and special about being able to flip back through the pages and see some rudimentary sketch of some project and realize, “hey, that thing actually exists, sitting next to my kitchen table right now!”

    Ultimately, the Luddites destroying a few machines didn’t stop the mechanical and industrial revolutions. Avoiding or rejecting technological innovations today isn’t going to stop technology from advancing either. For me though, I’m sticking with my journals. They just work for my process and feel more “real” than any computer or piece of technology ever could. Ok, and maybe I also harbor a hope that I can pull an Emily Dickinson and have people find all this stuff in some future decade and realize my genius posthumously. That’s the beauty of using journals though. They are truly timeless.

  • Apple Product Announcements

    As Emily mentioned above, Apple made some exciting new product announcements today. Here are the highlights:

    *Apple Pay*

    Apple’s new mobile payment system will be officially rolled out on Monday. This system will allow you to tap your iPhone 6 or 6 Plus (and when it comes out in early 2015, your Apple Watch) to pay at over 220,000 stores nationwide. Today it was also revealed that Apple Pay will work as in in-app payment system on the iPhone 6, 6 Plus and the newly announced iPads (see below) by using the fingerprint sensor. Small Dog is working to make our website and stores compatible with this payment system and we will be sure to let you know when we roll this out.

    “*See more details here.*”:http://www.apple.com/apple-pay/

    *OS X Yosemite*

    The next OS for the Mac is available now and following Apple’s new system is named for a location in California, in this case “*Yosemite National Park.*”:http://en.wikipedia.org/wiki/Yosemite_National_Park There are many design and feature changes in Yosemite. The most exciting of these more closely connect to the iOS experience. Some of these include: making phone calls from your Mac; moving seamlessly between your iOS device and Mac in Mail, Safari, Pages, Numbers, Keynote, Maps, Messages, Reminders, Calendar, and Contacts; creating a mobile hotspot from your Mac; and wirelessly sharing documents between iOS devices and Macs. All of these features require an iOS device with iOS 8 installed and most require a newer Mac model.

    As always, *make sure that you do a backup before installing* as OS upgrades can cause data loss and may cause compatibility issues with your current third-party applications and devices.

    “*See here for features and hardware compatibility.*”:http://www.apple.com/osx/

    *Mac mini*

    The most affordable computer in the Apple line (if we don’t count iPads as computers, but given all of the advances I will discuss below, perhaps we should) has just become an even better deal. The Mac mini has been improved with fourth-generation Intel Core processors, a flash storage option that’s up to 50 percent faster, wireless performance up to three times quicker than its predecessor, graphics performance up to 90 percent faster than the previous generation and great connectivity features like Thunderbolt 2 and support for HDTV. It has also dropped in price to start at just $499 which is pretty incredible considering what a powerful machine this is.

    “*See all of the specifications and upgrade options here.*”:http://www.apple.com/mac-mini/

    *iMac with Retina 5K display*

    The newest member of the iMac family is the iMac with Retina 5K display. The “5K” refers to the over five thousand pixels across the screen which, combined with the vertical resolution of 2880 pixels, means that there are almost 15 MILLION pixels on the screen. This is four times as many pixels as the standard 27 inch iMac screen and yet somehow this display uses 30% less power. On top of this, the iMac with Retina 5K display (we’re going to need a shorter nickname for this…iRet5K perhaps?) is available with up to 4 GHz of quad-core i7 processing power, 32GB of RAM, and a 3TB Fusion drive.

    “*See Apple’s very cool interactive iRet5K (see, it’s catching on!) website here.*”:http://www.apple.com/imac-with-retina/

    *iPad Air 2 and mini 3*

    Last, but certainly not least, Apple has also announced new iPad models: the iPad Air 2 and mini 3. The Air 2 weighs less than a pound, is 18% thinner than the original iPad Air, has 2.5 times better graphics performance, a 40% faster CPU and implements 64-bit desktop-class architecture all while maintaining a 10 hour battery life. Best of all, this latest iPad, like it’s predecessors, starts at just $499. The mini 3, starting at at $399, also has a 64-bit processor and has been improved all around. As stated above, both of these models have Apple Pay compatibility (in-app only, no NFC yet for tap to pay) thanks to the addition of the fingerprint sensor. Apple is keeping the original Air and the mini 1 and 2 around as well, with pricing as low as $249.

    “*See the full iPad comparison chart here*”:http://www.apple.com/ipad/compare/

    All of these great new items are available to order at Small Dog today! Come in to any of our retail stores, give us a call, or place and order at “*smalldog.com*”:http://www.smalldog.com now.

  • _Hello Friends,_

    Emily Dolloff here in Don’s absence. Don is on his way south for the winter so I am doing my best this week to be his surrogate. Thankfully I am avoiding writer’s block as there is certainly no shortage of things to talk about this week!

    I told Don I felt he was headed south a little too early this year as the weather has been absolutely gorgeous here in the Green Mountains for October and especially over the last week or so. I am going to hang on tight to the memories of this week sitting in my living room at 10pm and still having windows and doors open throughout my house. There is something different about the warm fall breezes and their ability to make you forget how the cold and the snow are just around the corner! However, there is a chance that in the next few days we could see snow here in Vermont at the higher elevations. How crazy it is to think that in the same week we could see both 80 degrees and snow. I guess this is exactly why we say around here “if you don’t like the weather, wait five minutes, it will change”. I will say I have been thankful for all the beautiful weather as it seems the tasks that need to be completed outside before winter comes are never ending and I always feel more inspired to get a few more things done outside the better the weather is out there.

    It’s not just the weather has been exciting around the office. Apple made some great product updates yesterday as well! Yosemite, iOS 8.1, new iMacs, updates to the iPads and Mac Mini and more. Apple always does a great job keeping us all in suspense coming up to these announcements and as a result our imaginations tend to run wild. Several of us were talking around the office about a rumored addition of either a 12 inch MacBook Air or a larger 12 inch iPad and the rumor sites only fueled our conversations. Well in the end, rumors turned to be just that, rumors. There was no 12 inch iPad or Macbook Air, but what Apple did announce was still pretty incredible and I am pleased to see that the overlooked Mac Mini finally got an long overdue update. I am not sure I will be adding the new 27 inch iMac with 5K Retina Display to my home office just yet, but it’s very likely my 2007 MacBook (still cranking right along!) could be replaced with the new Mac Mini. I have been debating replacing my MacBook with a Mac Mini for a few years now as my ability to be portable around my home has significantly changed since adding several iPads around the home. I will have to put the new iPad on my Christmas wish list!

  • Riley Sullivan

    Hobbies / Interests: Play Station, PC Gaming, resolving computer problems. Favorite Bands: Metallica, Rise Against. Favorite Podcasts Favorite TV: S-Town, Planet Money. Favorite…

  • A Different Kind of Business

    Small Dog Electronics has launched a promotion in our retail stores to funnel donations to women’s shelters in each of the communities where we operate. With several participating brands we will make a donation for each sale to the local shelter. Why would we do this? Yes, we have an interest in combating domestic violence and want our employees to be safe at work or home but we have a commercial and philosophical reason too. As you may know, the margins on our products is very low, in many cases below 10% and you have a wide variety of places to buy these same products. It is difficult for us to compete with big box stores that use Apple products as “loss leaders” by discounting to below cost or online resellers that do not charge sales tax. While many companies will simply suck it up and discount their products to compete, we have decided upon a different direction.

    While we cannot compete solely on the basis of price, Small Dog Electronics wants to give you many reasons to choose to buy your next Mac or iPad from us. One way we can effectively compete is through community involvement. Instead of discounting the products we will make these donations to leverage our “money machine” to help the communities where we live. While we have our on-going customer-driven charitable contributions program where we match donations, we feel that the giving generated by these special promotions not only raises awareness about important issues but also lets our customers and our company make a real difference. I hope you agree!

    Find out more about this program here.

  • Shellshock Vulnerability

    Over the past year many new security scares have popped up causing IT departments all over the world to scramble to protect their most vital data. One of the more recent ones, discovered in mid-September called Shellshock actually affected all machines that run the Unix shell Bash. Bash is the software behind the text-based utility called Terminal on Mac OS X systems. It gives the user access to all services that the computer has to offer and is also used on most Linux systems. It can be installed on Windows but doesn’t come standard, and requires a little bit of effort to get it to work on a Windows based system. Within hours of the discovery and announcement of the vulnerability, hackers took advantage and began creating extensive networks of vulnerable computers called Botnets, that when given a command from the controller can do just about anything without the owner/user of the infected computer knowing what was happening.

    This vulnerability within Bash allows commands to be run as administrator when the command is inside another command as a variable. It gets complicated but essentially if you have a long command that doesn’t require root access, there is a way to embed another command within that first and the embedded command will run with root access without having to input the root/administrator password. This sort of vulnerability is a major flaw and allows complete access to a system to install or use whatever resources are connected to the vulnerable machine without the need to authenticate as an administrator.

    Since the discovery, a method has also been discovered to determine if your machine has the flawed Bash version. Open Terminal (it’s in /Applications/Utilities or use Spotlight to find it) then copy and paste this command and press enter:

    @env x='() { :;}; echo vulnerable’ bash -c “echo this is a test”@

    If your system contains the vulnerability it will output two lines: one says “vulnerable” and the second line says “this is a test”. If you don’t have the vulnerability then all it will say is “this is a test”.

    Make sure your computer is up to date. There are websites out there that will allow you to download a patch to fix the vulnerability. If you want to do it yourself rather than wait for a fix to come through your software updates, make sure you trust the source you’re downloading from. Who knows what else you’re installing into your machine when you try to patch it yourself.

    “*See this article from our Director of IT & Development Morgan Aldridge for some further advice on patching this vulnerability.*”:http://blog.smalldog.com/article/diagnosing-treating-bash-shellshock/

    I’m a big advocate of knowing how to protect yourself, be it your identity, your data, or your privacy. Shellshock is a backdoor to your computer and your digital life. Whatever you do make sure you are taking the most precautions possible. Use two-factor authentication on all of your internet accounts when its available. Never use the same password twice. Use encryption on your personal computer and your external hard drives. Encrypt your cell phone backups. Don’t share personal information when you don’t have too. If someone with malicious intent is interested in getting into your life, don’t make it easy for them!

  • Migration Assistant in 10.9: Disk Image Troubles

    If you have been a long time Mac user, there is a good chance that you have used the tool Migration Assistant at some point or another. If you haven’t, the general premise is that it takes your data (be it from an old Mac, or a backup), and transfers it to your new Mac. Working in repair, I have to back up customer data frequently, and after wiping it off of the machine, restore it once the repair has been completed. The way that I do this primarily is: pull the drive out of the machine and plug into a known good computer and back it up to my server in a file called a disk image or .dmg.

    Up until 10.9, you could create a test account, mount the disk image and restore the data through Migration Assistant, but in 10.9 Migration Assistant now runs as the root user of the computer and as a result logs you out of your newly created account, thus un-mounting any disk images that may have been mounted. There have been a few work arounds that we have used here that make it work, through different terminal scripts and apps made by people online. Well today I found a new tool that makes it all so much quicker, and all it requires is typing a basic command into terminal.

    *sudo hdiutil attach /Path/To/Image.dmg*

    What this does is it mounts the disk image to the root user of the computer, which is not logged out when using the Migration Assistant tool. For the ??path/to/image.dmg?? part, the easiest way to replace that with the correct path is to locate the file then click and drag it right into the Terminal window.

  • 8.0.2

    Vermont’s namesake iOS software version was released shortly after 8.0.1 (which was only available for a matter of hours) was released. 8.0.1 was an update to iOS 8 intended to resolve some third-party keyboard issues, Family Sharing problems, and other small glitches.

    Immediately after Apple introduced 8.0.1 for user devices, it was found that the update caused loss of cellular network connectivity and Touch ID on Apple’s newest devices: the iPhone 6 and iPhone 6 Plus. No iPhone 4s/5/5s was affected in this manner. Apple stated approximately 40,000 users were affected.

    The only resolution for these iPhones was to reinstall iOS 8.0.0 from scratch and then restore from a backup of the device (hopefully they had one).

    iOS 8.0.2, the current operating system, is for the most part stable with many problems having been resolved, including the 8.0.1 issues if users happened to still be on that operating system.

    As always, have a backup of your phone! I recently signed myself up for the $12/year iCloud Drive 20GB plan to make sure there was always enough room for my iPhone to have an automatic backup. A backup of my phone is one thing I’ll never have to worry about now. Alternatively, one can backup their iOS device by using iTunes and connecting the device directly to the user’s computer.

    For more help on choosing a backup method for your iPhone, iPad, or iPod, and instructions on setup, visit “http://support.apple.com/kb/HT5262”:http://support.apple.com/kb/HT5262

    A full list of the iOS 8.0.2 and a list of new iOS 8 features are available at “http://support.apple.com/kb/DL1758”:http://support.apple.com/kb/DL1758

  • I often make jokes about starting a Smash Mouth tribute band called Smoosh Mouth. We will cover all their greatest hits (or rather their two hits) “All Star” and “Walkin’ on the Sun” but also more obscure gems like the a capella ““Days Like These,””:http://www.youtube.com/watch?v=IaYvCKaqPsM which makes me cringe with laughter every single time. But these are jokes, and Smash Mouth is terrible, so when Steve Harwell’s vocals started floating over my wireless speakers, I was concerned.

    Was someone crouching in the bushes, hacking their way onto our Wi-Fi network, and AirPlaying the offending noise? Was it a neighbor stealing our Wi-Fi from the comfort of next door? Both scenarios were unlikely as our network was securely password protected. This had to be an inside job. I did some interrogating of my housemates, but to no avail. Whoever was committing this nefarious crime would not spill the beans. Luckily, I had one more security option available, which is the AirPlay password that can be “setup in Airport Utility.”:http://support.apple.com/kb/PH5141

    One secure password later, I no longer have to worry about the sounds of the band’s 1999 album Astro Lounge playing through the house and for that I am truly grateful. Keep reading for some useful information about iOS 8 updates, pro tips on using the Migration Assistant tool, a look at a recent security flaw in OS X and how to see if you are vulnerable, and a note from Don about Small Dog’s support of Domestic Violence Awareness Month.

    -Mike D
    “miked@smalldog.com”:mailto:miked@smalldog.com