Kibbles & Bytes Blog

  • iOS in the Car

    Apple is everywhere in today’s world. Even with millions of sales of their revolutionary products, Apple still hasn’t stopped expanding their reach. At the recent World Wide Developers Conference the new update to iOS was introduced. iOS 7 is the largest graphic user interface change since the software was launched. It also includes many new features one of which is iOS in the Car.

    This particular feature is very interesting to me being the gear head that I am. Not much information was released about this feature however it seems it is going to be very similar to the head unit that Pioneer currently offers called the AppRadio. You will be able to plug your iPhone into the car and receive a full entertainment experience including music, video, navigation, and more. Siri will also be fully integrated so you can stay focused on the road while doing whatever you need on your iPhone. iOS in the Car will be available in a handful of new vehicles in 2014. Automakers that have signed on to include this package are Acura, Chevrolet, Ferrari, Honda, Hyundai, Infiniti, Jaguar, Kia, Opel, Mercedes-Benz, Nissan, and Volvo.

  • Why Do Logic Boards Fail?

    One of the most common questions I receive as a technician is “why did [x,y,z] part fail, I mean, I take great care of my computer and have only had it a year…” and so on. This question is easier to answer when we’re talking about components with moving parts, like HDDs and optical drives, or if the customer was having a party and their spouse had too much to drink near the unit. Barring liquid damage, catastrophic impacts, and uncontrolled power surges, the reason for logic board failure has proven to be quite elusive.

    The complexity of a contemporary computing main circuit board — referred to in Apple circles as a “Main Logic Board (MLB)” or in PC circles as “mother board” — is both fascinating and humbling to me. So many years of trial and error have driven progress in efficiency and manipulation of data-moving electrons in main boards and this certainly will continue for many decades to come. The problem with subatomic particles in this instance is that they are subatomic; their pathways are so very small and often not visible to us without proper aid. We are required, for instance, to wear grounded ESD (Electro-Static Discharge) control wrist straps, work on ESD-free mats, and transport or store sensitive modules in ESD-free bags because all it takes is some static electricity to blow a hole into a board: a hole nobody would know about without a microscope.

    So one of the reasons boards fail is structural damage on a scale we are unable to see. What causes this? Shorted circuits, weak and/or deteriorated cold solder joints, flexion (extremely rare but possible, especially if you’re good and rough with plugging things into the I/O side of the board), dirty power or inconsistent voltage, and of course heat. In some instances, a connected board such as RAM may be failing and affect the MLB by presenting improper voltage at the point of connection. Because it is responsible for so many aspects of the unit, and thus so broad in its scope of influence, I have to admit that I never tell a customer why a logic board has failed unless there is obvious liquid damage or charred residue from a short circuit. Otherwise it is safe to assume manufacturer defect, age, or unconscientious use.

    How can you do your part to avoid an extremely expensive logic board failure out of warranty? As a general rule, always make sure there is proper air ventilation around your computer. We all love to get cozy in bed with our laptops at some time or another but if you are setting the unit on a puffy set of sheets, you are effectively blocking important airflow underneath. While internal fans serve the purpose of dissipating heat away from the CPU, GPU, and other heat-making components they don’t negate the need for external airflow. Make sure you are plugging into a reliable power source with consistent voltage levels. Power supplies do regulate the DC level, though a voltage spike that is too high will overpower this and potentially damage the logic board. I advocate blowing dust off of your boards and fans (if you feel comfortable enough to remove the bottom case to your laptop in the case of MacBooks and MacBook Pros or Airs) with compressed air.

    If you find your computer is running so hot that you can barely touch it, fans race excessively, you experience kernel panics regularly, and you generally have boot and performance issues, it behooves you to run Apple Hardware Test or bring your unit into an Apple Authorized repair center like Small Dog.

  • _Greetings Small Doggers!_

    The first day of summer has passed and I’m writing this from the patio in my backyard with my Corgi, Kingsley, by my side. I got to do some swimming and enjoy this wonderful weather we are having. Tiring out Kingsley was a much needed activity since he has seemed to gain some weight from the winter.

    I was at a concert in Boston this weekend which was a blast. Of course, the Apple fantatic I am, I ended up scouring the tech equipment to see what they were using. Not surprisingly, I found all Apple products: two Macbook Pros and one of the band’s crew members tuning the guitars on an iPad. Always great to see!

    This week we have a more in-depth look at hardware, iOS, and backing up your devices. Chris Barosky talks about reasons why logic boards fail in laptops, Shawn Venti discusses the future of iOS in the car, and Mikhael informs our readers about how our techs in South Burlington back up their data.

    Enjoy the start of summer everyone!

    _Barry_
    “*barry@smalldog.com*”:mailto:barry@smalldog.com

  • The Hammerhead Premium Leather Case for iPad (4th generation), iPad (3rd generation) and iPad 2 is made from genuine leather and converts for…

  • Summertime is here! I love Vermont in the summer and I guess suffering through the snow and cold are the dues you pay for the beauty of Vermont in the summertime.

    I have gotten into watching the Stanley Cup finals because sometimes I do like hockey, and have fond affinity for the Chicago Blackhawks. Plus, it is fun to give all the Bruins fans here a hard time.

    Thank you for reading this issue of Kibbles & Bytes!

    Your Kibbles & Bytes team,
    _Don, Kali, Stephanie & Mike_

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  • SPECIAL | Back It Up With G-Tech

    G-DRIVE mobile features USB 3.0 and FireWire interfaces, exceptional throughput performance, and up to 1TB capacity — making it the perfect storage option for portable use.

    It’s Time Machine-ready so backing up all of those important documents, music, digital video and photos is easy! Also, the G-DRIVE mobile is bus powered, and that means when you’re on your way out, you don’t need to add an external AC power supply to your laptop case.

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  • iPad at Work: Integrate and Deploy

    The third and final installment of the *free* iPad at Work webinar series from Apple is back next week, so make note to join us.

    *Wednesday, June 26, 1PM ET*

    During this in-depth session, we’ll discuss specific product features of iPad and how it integrates into corporate environments. Learn about the layered approach to secure data access and discover best practices for deploying iPad to your users.

    Learn more at “*Smalldog.com/seminars*”:http://www.smalldog.com/seminars

  • Thoughts on iOS 7

    I think my favorite part of WWDC (which took place last Monday) was the reveal of iOS 7. I love every time there’s an update to my iPhone’s operating system; I never wait, because I’m excited to upgrade as soon as possible.

    I haven’t been able to get my hands on the actual thing (since I’m not a developer), so my opinion is strictly based on images I’ve seen around the web.* When I first saw the reveal of iOS 7 while watching WWDC, the first thing I noticed was the glorious amount of color. A (not-so) little known fact about me: I love color! The brighter the better. And iOS 7 does not disappoint.

    __Side note: If you haven’t seen the “Jony Ive Redesigns Things Tumblr,”:http://jonyiveredesignsthings.tumblr.com you have to check it out. Right this second. Or, after you’re done reading this article.__

    Obviously my favorite part is the color makeover; I think I’ll like the “flat” design more once I use it, but I feel like some aspects of the iOS are very similar to competitors’ versions. I think the ultra light weight of the font they’re using has something to do with it (I also love fonts).

    I don’t think I’ll have a true grasp on iOS 7 until I actually have it in my hands, so what I’d love to know is how you developers who have downloaded the beta version feel? Who’s been using it and what are your thoughts?

    Please “*share!*”:mailto:steph@smalldog.com

    __*Editor’s Note: We’re working on that, if just because we want to write about all of the new things all the time! -KH__

  • Are You "In The Know?"

    Last spring, cell service providers launched a Wireless Emergency Alert system. This system has been slowly rolled out ever since then. If you are an AT&T customer, you may notice some emergency alerts coming through to your phone now.

    So what exactly is WEA?

    WEA is a system where local, state and federal agencies can send an emergency text message to smartphones. Luckily for your wallet, these emergency alerts don’t count against your text message plan and typically should be fewer than 90 characters.

    There are three types of alerts that this system uses. The first is for “imminent threats.” This could mean anything from flood or tornado warnings to security threats. The second covers “*AMBER alerts*”:http://www.amberalert.gov (America’s Missing: Broadcasting Emergency Response), which are alerts for missing children. The third and final alert is used for breaking Presidential messages.

    Two out of the three alerts have an opt-out feature: imminent threats and AMBER alerts. This means that by default, when your carrier settings have been updated, they are on. You’ll need to then turn those off if you don’t want to know there is a hurricane about to blow by your house or that your neighbor’s kid is missing. (But you would, right? Well, it’s up to you!)

    If you really want to disable these WEA alerts on your iPhone simply:

    * Go to Settings
    * Go to Notifications
    * Scroll all the way to the bottom to Government Alerts
    * Turn off or on whichever you alerts you desire

    I have only received one alert in the past year since the system was introduced, and that was when Vermont was getting some heavy rain. I got it while at work, and it was funny to see the confused looks on people’s faces when they got the same notifications. Ultimately, I think this is a good move on society’s part to help out one another; kudos to the person or persons responsible for this!

  • Apple TV Update

    Any Game of Thrones fans out there? Well, for any who are, you will be happy to know that on Wednesday, Apple announced they would be adding HBO Go to the Apple TV! Finally, the days of waiting for iTunes to get its mitts on your favorite HBO programming are over.

    Of course, you need to have an Apple TV, a subscription to HBO and your cable provider needs to support the HBO Go service. But if you meet all that criteria, you are good to go. The nice thing about HBO Go is that you not only get the newest shows, but you get the classics like The Wire and The Sopranos (not that I have seen either but I’ve heard they received good reviews)* and any movies they are currently showing on HBO.

    Apple also added a few other services: WatchESPN, SkyNews, Crunchyroll and Qello. These give access to sports, live news, anime and music programing, respectively. Simply run your updates on your Apple TV and let the epic-ness begin.

    “*Download the HBO Go app here.*”:http://click.linksynergy.com/fs-bin/stat?id=19XpSnZWhPI&offerid=146261&type=3&subid=0&tmpid=1826&RD_PARM1=https%3A%2F%2Fitunes.apple.com%2Fus%2Fapp%2Fhbo-go%2Fid429775439%3Fmt%3D8%26uo%3D4%2526uo%253D6%2526partnerId%253D30

    __*Editor’s Note: Mike! Get on it! – KH__

  • _Dear Friends,_

    After what seems like a very long and cool rainy period, we finally have some sunny weather here in northern New England. We got our first fresh strawberries of the season and I feel summer in the air just before the solstice.

    The weeds are growing in the garden along with the veggies and Grace is spending time beating them back. We noticed a tree growing out of one of the seldom-used flues in my chimney. It’s a small tree that I tried burning out this winter by building a big fire, but it doesn’t want to die. Grace doesn’t want me climbing up there, so I talked to Artie about bribing him to come up and yank it out before it messes with all the mortar in the chimney.

    In Apple news, we have the new MacBook Airs in stock and with the special GE financing program we are running, now it is a great opportunity to snag one of these new Macs. With the latest Intel Core processor, faster graphics and what Apple is calling “all-day battery life,” these new MacBook Airs are an industry-leading portable computer.

    The increased battery life is significant with a reported 9 hours of run time on the 11.6-inch MacBook Air and an incredible 12 hours on the 13.3-inch model. These are the favorite Macs among the Small Dog power users and are a great choice right now since the special financing makes it even easier to own.

    See the new models here.
    * “*11.6-inch MacBook Air*”:http://www.smalldog.com/category/Apple/MacBook_Air/11in/New?utm_medium=email&utm_source=newsletter&utm_campaign=kb833
    * “*13.3-inch MacBook Air*”:http://www.smalldog.com/category/Apple/MacBook_Air/13in/New?utm_medium=email&utm_source=newsletter&utm_campaign=kb833