Kibbles & Bytes Blog

  • FEATURED SPECIAL | 08/12/10 – 08/20/10

    Until 08/31 we’re offering all “Apple software titles”:http://www.smalldog.com/category/x/x/x/Apple|Software on sale, from 10% – 25% off! Some stand-out offers include the latest version Final Cut Studio on sale for $749.99 – the lowest price you’ll find anywhere. Final Cut Studio includes Motion, Final Cut Pro, Soundtrack, and DVD Studio Pro.

    “MobileMe”:http://www.smalldog.com/wag20253/at_kb is on sale for 25% off. you can use this to register MobileMe service for the first time, or choose to use this special offer to renew your MobileMe service.

    “Click here to see all Apple software titles – all on sale until 8/31!”:http://www.smalldog.com/category/x/x/x/Apple|Software

  • Friday the 13th: 3 Mac Superstitions

    Stevie Wonder’s “__Superstition__”:http://click.linksynergy.com/fs-bin/stat?id=19XpSnZWhPI&offerid=146261&type=3&subid=0&tmpid=1826&RD_PARM1=http%253A%252F%252Fitunes.apple.com%252Fus%252Falbum%252Fstevie-wonder-the-definitive%252Fid3440159%253Fuo%253D4%2526partnerId%253D30 was the first song to come up on shuffle during my commute this morning. I’m normally not a very superstitious person, but when Garrison Keillor reminded me that it was Friday the 13th on the Writer’s Almanac, I couldn’t help but wonder if it was more than a coincidence. Combined with the fact that Mia–a Black Lab–crossed my path as soon as I walked into the office, consider me spooked!

    Since superstition is abound, and it’s the only Friday the 13th this year, I thought that it would be especially relevant to lay a few common Mac superstitions to rest. For longtime Mac users the following may seem basic, but keep in mind that many switchers unfortunately are led to believe these myths are true due to previous experience on PCs.

    *Your Mac Isn’t Virus-Immune:*

    OK, so this one is pretty basic: Macs simply do not get viruses. You’d be surprised how many people immediately construe software or hardware-related issues as a virus. The fact is that there has never been a reported virus on a Mac. There have been internally developed proof-of-concepts as well a security flaws and vulnerabilities in various releases of Apple software, but there has never been a full blown Mac virus in the same vein as those so prevalent on the PC.

    *Dell Printer + Mac = 7 Years of Bad Luck:*

    This myth is partially true. You will have bad luck if you attempt to get a Dell branded printer to work on a Mac, but likely not 7 years worth. The PC Manufacturer is the only one whose printers are incompatible with Macs. The good news is almost every other USB 2.0 and network-based printer on the market is. A very common misconception amongst switchers is that their existing printer will be incompatible with a new Mac. Not only should the printer be compatible, but many popular printers feature plug-and-play functionality with Mac OS 10.6 Snow Leopard!

    *Macs Don’t Play Nice at the Office:*

    The majority of businesspeople rely on Microsoft’s Office Suite to some extent in their daily workflow. Since many businesses principally use PCs, it can be a little daunting bringing your new Mac into the office. Many people forget to realize that Microsoft has a version of their popular Office software designed exclusively for Macs! This means that you can continue to use Word, Powerpoint, and Excel even if you jump to a new Mac. Existing documents in Microsoft’s formats are even cross compatible between platforms. Though the interface in the Mac programs is subtly different from their PC counterparts, there is practically no learning curve associated with the software if you have previous experience with it.

    Right now the most current edition of Office is *2008*. However, if you purchase the suite between *now and November 30th*, you can qualify for a free upgrade to *Office 2011* when it becomes available. See “*here*”:http://images.smalldog.com/rebates/office2011.pdf for details.

    So there you have it. Rest assured that your Mac is free from all of these common tech superstitions. As for yourself, be sure to avoid ladders, black animals, and mirrors for the rest of the day. Happy 13th!

  • Introducing TopTen.plist: Our Weekly Top Ten Favorite Things

    Next Thursday, we’re launching a new feature called *TopTen.plist* on our blog “Barkings.”:http://blog.smalldog.com/at_kb

    TopTen.plist is a weekly list of the top ten items related to our favorite subjects. Our favorite subjects, of course, are basically Macs, software titles for Mac, iPhone, iPad, iPod, apps, music, dogs, hot dogs, food, gadgets, food, the environment, food, Apple history and culture, and food.

    Some people say that top ten lists are just a way to grab traffic online. While we can’t deny that thought never crossed our minds, our lists are truly intended to be a fun way to assemble and rank a bunch of related items. By posting them weekly, we’ll get to explore different topics (though it really will generally stay Mac-related, and we’ll mostly keep it useful for you).

    We very much want your feedback for ideas for future lists. And when the lists are posted, feel free to comment on the lists with your own ideas, feedback and suggested rankings.

    The weekly TopTen.plist will be posted on “Barkings”:http://blog.smalldog.com/at_kb every Thursday afternoon. The first one will be listed next week. Again, let us know if you have ideas for future lists!

  • Apple Releases iOS 4.0.2

    This past Wednesday, Apple released the second revision to its iOS4 mobile operating system. This incremental update is focused entirely on patching a security vulnerability associated with Safari’s handling of PDF files. Under the previous iterations of the OS, a malicious PDF file could break through security by exploiting and subsequently crashing the Compact Font Format Handler in Safari. Introduced alongside comex’s fairly innocuous web based “JailbreakMe” exploit, this vulnerability has raised several security concerns. Though the jailbreak is legitimate, the same PDF exploit easily opens the gateway to malicious attacks which could put a user’s data and hardware at risk. Though no such attacks have been reported, a user would merely have to open a PDF to put themselves at risk.

    Sensing the potential danger, and attempting to maintain their grasp over unlocked phones, Apple was quick to roll out an update. Though this update fixes the Safari security vulnerability, it also disables any “extra” features. While the update weighs in at a sizable 500MB, it addresses no other issues besides the Safari exploit. Users experiencing other issues under iOS4 will unfortunately have to wait until iOS 4.1 before their problems are further addressed.

    Releasing a fix for iPad users as well, Apple has updated the iPad’s OS to version 3.2.2. Both updates can be easily downloadable through iTunes. Upon syncing your device, you should be automatically prompted with a message alerting you to the update. As always, we recommend backing up your device before performing a software update.

  • And Now a Word From Our Own Easy Rider…

    Dear Friends, I am officially on vacation out in South Dakota at the biggest party in the USA. There are well over 150,000 motorcyclists out here in the Black Hills riding the hills, shopping for t-shirts and gear, people watching and going to any of dozens of venues for live music.

    Small Dog customer Bonnie London manages the VIP section at the famous Buffalo Chip campground and she hooked Grace, Tony and I up with special access tickets for the shows. Last night we went to see Orianthi ( a very special guitarist that totally rocked the place), Bob Dylan and Kid Rock. We were right in front of the stage and I posted some pictures on “our Flickr page.”:http://www.flickr.com/photos/smalldog/ This is a huge shout out to Bonnie for the very special treatment and an opportunity to listen to a great set by the “soundtrack for my life,” Bob Dylan.

    Tony, Grace and I rode over to Wyoming today to visit Devil’s Tower and drove through some spectacular country. The people out here are so hospitable and friendly. The motorcyclists from all over the world were just as friendly and it’s a good thing, because it is crowded here in the Black Hills. I met a man from Connecticut that had the identical motorcycle as mine (there are only 100 like it), and as we compared notes at Devil’s Tower, we discovered we had almost exactly the same mileage on our bikes (within 10 miles!).

    Okay, back to your regularly scheduled programming…

  • _Dear Friends,_

    This week it’s Edward Shepard writing for Don, who is still motorcycling about America. He recently sent us a dispatch from Sturgis, included below. South Dakota is one of my favorite states. I’ve had some notable adventures in the Badlands and the Black Hills, as well as Rapid City (of all places). I hope to visit South Dakota again within the next few years.

    Right now, however, I’m in the middle a big move. Mostly I seem to be moving boxes of books. Dozens. Of boxes. Of books. It’s interesting because for the past year, the majority of books I’ve read have been digital. I’ve read them on my Kindle, I’ve read them on the Kindle app on my iPhone, and this spring I started reading them on my iPad. I love reading on my iPad, for one simple reason: the iPad is backlit. That means I can easily read in bed at night without disturbing my bedmate. I don’t need a flashlight, a clip-on backlight, or a bedside lamp. I get to read while my partner gets to sleep. What I’m trying to hint at: a nightly disagreement in my household vanished the day I brought home the iPad.

    The majority of books I’ve purchased in the past year have been digital. I do still purchase and read traditional printed books–for example, when a book isn’t available in digital format, or when I’m going to be away from electricity for a few days, or when the book has interesting typography or art that wouldn’t translate well to the digital format. I also buy printed books that I expect I’ll treasure and re-read in future years. But at the moment, moving these endless boxes of books allows me to appreciate literature weighed in electrons, rather than ounces or pounds.*

    Do you prefer to read digital books? Or do you loathe the digital format, and expect to prefer paper forever? Or are you like me: balancing the benefits of both, though curious about what the future will bring? From my conversations, I suspect most of you are somewhere in the middle. But please let me know by emailing “ed@smalldog.com.”:mailto:ed@smalldog.com This is an interesting topic, and I hope to return to it in the future!

    __*Note: Coincidentally, I’m also in the middle of a move, and I have procrastinated packing my books for the same reason… Now, who wants to pitch in and buy me an iPad? -KH__

  • Apple's Core Conundrum

    Though I was excited when Apple freshened up their slightly stagnant Mac Pro model a few weeks back, glancing at the initial processor…

  • AppleJack 1.6 for Snow Leopard Released

    “AppleJack”:http://applejack.sourceforge.net/ is a command-line tool and collection of scripts for file system repair, and is used in Single User Mode when your computer doesn’t boot all the way to the desktop. Very often, we see computers in our shops that will power on but not progress further than a blue screen, or even past the initial gray screen. The root cause in many cases is a failed hard drive, but about half the time these symptoms are related to file system or other corruption that AppleJack may be able to resolve.

    This utility can repair your disk’s file system, repair permissions, validate preference files, and purge your cache files. These repairs will, in many cases, get you back up and running.

    AppleJack works when your computer won’t boot because it functions in Single User Mode, and is supported under Mac OS X 10.4 and up. There is one key requirement: it must be installed BEFORE trouble arises, because if your computer won’t boot, you won’t be able to install anything!

  • Protection by Firmware Password

    There are plenty of ways to secure the data on your laptop. There’s FileVault, which encrypts your entire home folder and often causes corruption-induced heartbreak; you can store your files in the cloud using your iDisk, a home server in conjunction with Back to My Mac and MobileMe; or Google Docs, where you can keep your laptop free of any sensitive materials, keeping them instead on a flash drive.

    You can use a firmware password to set up low-level password protection on your Mac. If it were stolen, the thief would have to know the password in order to use the computer at all. Of course, he could extract the hard drive and access your data, but the computer itself would be useless.

    Setting a firmware password on your Intel Mac blocks the use of T, N, or C to put the computer into Target Disk Mode, NetBoot mode, or boot from optical media. It also blocks the ability to start up in single user mode, verbose mode, to reset the PRAM or boot disk in boot manager. Of course, you are required to enter the password to boot up normally.

    If you forget your firmware password, there are ways for your authorized service provider to get around the security. Be prepared with some undeniable proof of ownership before you ask to have the protection removed. And no, I cannot disclose how to circumvent the password!

    You can read more about this hidden feature of your Mac at the Apple Knowledge Base: http://support.apple.com/kb/HT1352?locale=en_US

  • Backup of Your Backup: Recap

    Yesterday, I had to give a customer the bad news that both the hard drive in his iMac G5 and the hard drive in his 2008 Time Capsule had failed; talk about a difficult conversation! Luckily, the data on the iMac appears to be recoverable, but the Time Capsule drive, which was his sole backup for three machines, no longer mounts so it’s beyond the means of software recovery and its only hope is to take an expensive trip to a data recovery specialist if the data is truly worth the price tag.

    Now, before anyone goes bashing the Time Capsule, keep in mind that all of our hard drives will eventually be doorstops. That’s the unfortunate truth of hard drive technology. While we can’t all afford to the $1,200 price tag for a shiny new 512GB solid state drive (featured in Apple’s new “Mac Pro”:http://www.smalldog.com/category/x/x/x/Apple|Mac_Pro) we can take further steps to protect our data by implementing multiple layers of backup.

    So far in this series, we’ve discussed using the Time Capsule Archive feature, creating bootable backups and using software and hardware RAIDs. It seems that after each article I receive a trickle of comments pointing out what could go wrong in each scenario. The bottom line is that there is no singular infallible solution which is why I recommending using a combination of techniques that fit your needs and skill level. Today’s article will discuss some of these comments and offer some solutions on ways to combine backup methods.

    Let’s start with the #1 comment that I receive after every article, “But if x is corrupt y will be too!” Backups aren’t only important in the case of hard drive failure, they can also be a life-saver if one encounters software corruption. One issue with most backup solutions is that software corruption is often just copied to the backup. This is especially the case with clones and RAIDs. Now, if the issue is directory corruption, tools like “Disk Warrior,”:http://www.smalldog.com/product/41941/alsoft-diskwarrior-4-v4-2-for-intel/at_tt “Drive Genius”:http://www.smalldog.com/product/76008/prosoft-engineering-drive-genius-3-0/at_tt or even an “Archive and Install”:http://support.apple.com/kb/HT1710 could be enough to fix it. Occasionally, directory corruption could be irreparable in which case ones only solution may be to run “Data Rescue”:http://www.smalldog.com/product/74842/at_tt and hope to at least pull out the raw files.

    For those who are cloning their data or using a RAID system, directory corruption, and all other types of software corruption, can be passed along. With clones, it’s always advisable to test out the clone once it’s complete (i.e. reboot your Mac, hold down the Option key and boot to the external drive to ensure it works). With a mirrored RAID system, one often doesn’t notice the issue until it’s too late since information is constantly being mirrored among the drives. This is one reason why a RAID should not be relied upon as ones sole backup solution.

    One of the reasons I like Time Machine, along with other incremental backup solutions, is that there are utilities that allow you to recover from a backup on a specific date. For example, if I noticed software corruption on July 15th, but I know for sure it wasn’t there on July 13th I could use a utility like “Back-In-Time”:http://www.tri-edre.fr/english/backintime.html to recover from that backup on the 13th. Along those lines, if I had corruption in my Time Machine backup but I had a clone of my system from a date before the corruption occurred I could reinstall my operating system and use Migration Assistant to migrate the data from my good clone to my internal hard drive.

    After speaking about bootable backups (using “Carbon Copy Cloner”:http://www.bombich.com/ or “SuperDuper!”:http://www.shirt-pocket.com/SuperDuper/SuperDuperDescription.html), I received an email from a customer who uses a partitioned external hard drive with one basic bootable partition and a Time Machine partition. This is a great idea that I’d like to discuss with the one caveat that it should still not be your only backup solution as if that external drive fails you’d be out your backup.

    Disk Utility (/Applications/Utilities) can be used to partition an external hard drive. People partition for a variety of reasons. In this scenario, we want two partitions, one that’s just large enough to house the operating system with some breathing room (depending on the OS you’re using you might need between 8-15GBs) and the other partition is for the Time Machine backup. Next, boot from an install disk (either the disk that came with your computer or a retail copy of the operating system) and follow the installer prompts, choosing the small partition as the destination volume.

    Now, check to make sure your bootable partition works by holding down the Option key on boot and selecting the small partition to boot from. Having this slim bootable partition can be very helpful as a troubleshooting tool if you’re having issues with your internal hard drive. It can also be used when restoring data to a new internal hard drive. To use the other partition as a Time Machine backup simply boot from your internal hard drive, go to *System Preferences > Time Machine* and select the larger partition as your backup disk.

    As a similar idea, you could also partition an external hard drive and use one partition for the bootable backup and the other for the Time Machine backup. While that route can be very helpful, also keep in mind the rule of not putting all your eggs in one basket; that should not be your only solution.

    Let’s not forget CDs, DVDs and flash drives. Along with the aforementioned backup solutions that backup everything on your system, I highly recommend burning important files to CDs or DVDs or throwing them on a thumb drive. While CDs, DVDs and flash drives are not large enough to be a complete backup solution, they have plenty of space to throw important documents, backups of ones address book and calendar, and important photo albums. Online storage space, like Apple’s MobileMe, is another great solution for those individual files!

    The last piece of the puzzle is to decide where to keep your backups so that they’re safe. I keep CDs/DVDs in protective sleeves and recommend putting them, along with a redundant backup, in a fireproof box. If you have the ability to keep backups off-site that’s another great solution in the case of theft or natural disaster.

    As you can see, there are so many facets to a proper backup solution that it can seem overwhelming. The important thing is to find a system that works for you and stick to it. I encourage you to select two or three of the backup ideas from this series and try them out until you’ve developed your own routine. Once you figure out what works for you, backup can become an automated process that give you piece of mind without taking time out of your busy schedule.

  • Core Conundrum

    Though I was excited when Apple freshened up their slightly stagnant Mac Pro model a few weeks back, glancing at the initial processor configurations left me dazed and confused. Not as much: “12 cores? Heavy man!” but more in terms of just which processor(s) went with which machine.

    Visiting Apple’s product page did little to placate my concerns as it presented me with droves of custom options, and no definitive answer. After further research and significant trepidation, I stand before you as a Multi-Core Man! Empowered by the strength of all 12 mighty cores, I have been able to synthesize a guide to aid in choosing your new tower of power.

    The easiest way to think of the new Mac Pro is in terms of three separate models: *Quad-Core, 8-Core, and 12-Core.* Although Apple advertises a 6-core model, it is really a custom extension of the quad-core Mac Pro as opposed to its own model.

    *Quad-Core or 6-Core*
    The default configuration of the quad-core machine features one *2.8GHz Quad-Core Xeon* processor for *$2,499.99*. For an additional *$400*, buyers can bump their clock speed to 3.2GHz while retaining quad-core performance. The lone *3.33GHz 6-Core processor* configuration is also offered with the quad-core Mac Pros for an additional *$1,200*.

    *8-Core*
    The next tier of Mac Pros, which start at *$3,499.99*, feature eight cores. This is accomplished by combining two *2.4GHz Quad-Core Xeon processors*. Currently, this is the only available 8-core configuration. Also featured under this category, however, are the first of 12-core configured models. For an additional *$1,500* or *$2,700* respectively, buyers can add either two *2.66GHz 6-Core Xeon processors* or two *2.93GHz 6-Core Xeon processors*. Apple’s decision to include two 12-core models under the 8-core tab is a bit befuddling, and despite the presence of a specific 12-core category, they remain listed there.

    *12-Core*
    The machine’s featured under Apple’s 12-core category are essentially the two models from the 8-core page but with their prices already adjusted. For *$4,999.99*, buyers can purchase the basic 12-core model which features two *2.66GHz 6-Core Xeon “Westmere” processors*. Lastly, for an additional *$1,200* which brings the price to a cool *$6,199*, buyers can select the dual 2.93GHz 6-Core model.

    In actuality, the Mac Pro line could be even further simplified into only two different categories: 4-core and 6-core. Though 4, 6, 8 and 12-core models are all available, both the 8- and 12-core models are really just more powerful iterations of their brethren. Though things do get a little dicey once the actual processor speeds are tossed in the mix, considering the line from a two model perspective can allow for an easier grasp on Apple’s most powerful offering.

    So that’s it, right? That’s all there is to the new Mac Pro? Well, in the words of our fearless leader: there is… one more thing. You’ll be pleased to hear that different processor speeds call for different RAM, which has a tendency to complicate things further.

    The single processor Mac Pro’s require *1066MHz DDR3 ECC SDRAM* at the *2.8GHZ* and *3.2GHz* mark, and *1333MHz DDR3 ECC SDRAM* at the *3.33GHz* level. This is an important consideration to make, especially keeping in mid the single-processor machines top out at 16GB. The 8- and 12-core machines take similar RAM, but have a maximum capacity of 32GB. The 8-Core machine with a *2.4GHz Quad-Core* processor calls for *1066MHz DDR3 ECC SDRAM*, while *2.66GHz* and *2.93GHz* 6-Core processors require *1333MHz DDR3 ECC SDRAM*.

    The Mac Pro is a powerhouse of performance, but the configuration method Apple has selected is far from coherent. Picking the right system can be a daunting task, especially for those new to the line. Rest assured, however, regardless of the Mac Pro you choose, all bring a plethora of state-of-the-art performance as well as upgradability in the future. For a machine that will last you years to come, you can’t go wrong with any of Apple’s latest Mac Pros.