Kibbles & Bytes Blog

  • AppleJack 1.6 for Snow Leopard Released

    “AppleJack”:http://applejack.sourceforge.net/ is a command-line tool and collection of scripts for file system repair, and is used in Single User Mode when your computer doesn’t boot all the way to the desktop. Very often, we see computers in our shops that will power on but not progress further than a blue screen, or even past the initial gray screen. The root cause in many cases is a failed hard drive, but about half the time these symptoms are related to file system or other corruption that AppleJack may be able to resolve.

    This utility can repair your disk’s file system, repair permissions, validate preference files, and purge your cache files. These repairs will, in many cases, get you back up and running.

    AppleJack works when your computer won’t boot because it functions in Single User Mode, and is supported under Mac OS X 10.4 and up. There is one key requirement: it must be installed BEFORE trouble arises, because if your computer won’t boot, you won’t be able to install anything!

  • Protection by Firmware Password

    There are plenty of ways to secure the data on your laptop. There’s FileVault, which encrypts your entire home folder and often causes corruption-induced heartbreak; you can store your files in the cloud using your iDisk, a home server in conjunction with Back to My Mac and MobileMe; or Google Docs, where you can keep your laptop free of any sensitive materials, keeping them instead on a flash drive.

    You can use a firmware password to set up low-level password protection on your Mac. If it were stolen, the thief would have to know the password in order to use the computer at all. Of course, he could extract the hard drive and access your data, but the computer itself would be useless.

    Setting a firmware password on your Intel Mac blocks the use of T, N, or C to put the computer into Target Disk Mode, NetBoot mode, or boot from optical media. It also blocks the ability to start up in single user mode, verbose mode, to reset the PRAM or boot disk in boot manager. Of course, you are required to enter the password to boot up normally.

    If you forget your firmware password, there are ways for your authorized service provider to get around the security. Be prepared with some undeniable proof of ownership before you ask to have the protection removed. And no, I cannot disclose how to circumvent the password!

    You can read more about this hidden feature of your Mac at the Apple Knowledge Base: http://support.apple.com/kb/HT1352?locale=en_US

  • Backup of Your Backup: Recap

    Yesterday, I had to give a customer the bad news that both the hard drive in his iMac G5 and the hard drive in his 2008 Time Capsule had failed; talk about a difficult conversation! Luckily, the data on the iMac appears to be recoverable, but the Time Capsule drive, which was his sole backup for three machines, no longer mounts so it’s beyond the means of software recovery and its only hope is to take an expensive trip to a data recovery specialist if the data is truly worth the price tag.

    Now, before anyone goes bashing the Time Capsule, keep in mind that all of our hard drives will eventually be doorstops. That’s the unfortunate truth of hard drive technology. While we can’t all afford to the $1,200 price tag for a shiny new 512GB solid state drive (featured in Apple’s new “Mac Pro”:http://www.smalldog.com/category/x/x/x/Apple|Mac_Pro) we can take further steps to protect our data by implementing multiple layers of backup.

    So far in this series, we’ve discussed using the Time Capsule Archive feature, creating bootable backups and using software and hardware RAIDs. It seems that after each article I receive a trickle of comments pointing out what could go wrong in each scenario. The bottom line is that there is no singular infallible solution which is why I recommending using a combination of techniques that fit your needs and skill level. Today’s article will discuss some of these comments and offer some solutions on ways to combine backup methods.

    Let’s start with the #1 comment that I receive after every article, “But if x is corrupt y will be too!” Backups aren’t only important in the case of hard drive failure, they can also be a life-saver if one encounters software corruption. One issue with most backup solutions is that software corruption is often just copied to the backup. This is especially the case with clones and RAIDs. Now, if the issue is directory corruption, tools like “Disk Warrior,”:http://www.smalldog.com/product/41941/alsoft-diskwarrior-4-v4-2-for-intel/at_tt “Drive Genius”:http://www.smalldog.com/product/76008/prosoft-engineering-drive-genius-3-0/at_tt or even an “Archive and Install”:http://support.apple.com/kb/HT1710 could be enough to fix it. Occasionally, directory corruption could be irreparable in which case ones only solution may be to run “Data Rescue”:http://www.smalldog.com/product/74842/at_tt and hope to at least pull out the raw files.

    For those who are cloning their data or using a RAID system, directory corruption, and all other types of software corruption, can be passed along. With clones, it’s always advisable to test out the clone once it’s complete (i.e. reboot your Mac, hold down the Option key and boot to the external drive to ensure it works). With a mirrored RAID system, one often doesn’t notice the issue until it’s too late since information is constantly being mirrored among the drives. This is one reason why a RAID should not be relied upon as ones sole backup solution.

    One of the reasons I like Time Machine, along with other incremental backup solutions, is that there are utilities that allow you to recover from a backup on a specific date. For example, if I noticed software corruption on July 15th, but I know for sure it wasn’t there on July 13th I could use a utility like “Back-In-Time”:http://www.tri-edre.fr/english/backintime.html to recover from that backup on the 13th. Along those lines, if I had corruption in my Time Machine backup but I had a clone of my system from a date before the corruption occurred I could reinstall my operating system and use Migration Assistant to migrate the data from my good clone to my internal hard drive.

    After speaking about bootable backups (using “Carbon Copy Cloner”:http://www.bombich.com/ or “SuperDuper!”:http://www.shirt-pocket.com/SuperDuper/SuperDuperDescription.html), I received an email from a customer who uses a partitioned external hard drive with one basic bootable partition and a Time Machine partition. This is a great idea that I’d like to discuss with the one caveat that it should still not be your only backup solution as if that external drive fails you’d be out your backup.

    Disk Utility (/Applications/Utilities) can be used to partition an external hard drive. People partition for a variety of reasons. In this scenario, we want two partitions, one that’s just large enough to house the operating system with some breathing room (depending on the OS you’re using you might need between 8-15GBs) and the other partition is for the Time Machine backup. Next, boot from an install disk (either the disk that came with your computer or a retail copy of the operating system) and follow the installer prompts, choosing the small partition as the destination volume.

    Now, check to make sure your bootable partition works by holding down the Option key on boot and selecting the small partition to boot from. Having this slim bootable partition can be very helpful as a troubleshooting tool if you’re having issues with your internal hard drive. It can also be used when restoring data to a new internal hard drive. To use the other partition as a Time Machine backup simply boot from your internal hard drive, go to *System Preferences > Time Machine* and select the larger partition as your backup disk.

    As a similar idea, you could also partition an external hard drive and use one partition for the bootable backup and the other for the Time Machine backup. While that route can be very helpful, also keep in mind the rule of not putting all your eggs in one basket; that should not be your only solution.

    Let’s not forget CDs, DVDs and flash drives. Along with the aforementioned backup solutions that backup everything on your system, I highly recommend burning important files to CDs or DVDs or throwing them on a thumb drive. While CDs, DVDs and flash drives are not large enough to be a complete backup solution, they have plenty of space to throw important documents, backups of ones address book and calendar, and important photo albums. Online storage space, like Apple’s MobileMe, is another great solution for those individual files!

    The last piece of the puzzle is to decide where to keep your backups so that they’re safe. I keep CDs/DVDs in protective sleeves and recommend putting them, along with a redundant backup, in a fireproof box. If you have the ability to keep backups off-site that’s another great solution in the case of theft or natural disaster.

    As you can see, there are so many facets to a proper backup solution that it can seem overwhelming. The important thing is to find a system that works for you and stick to it. I encourage you to select two or three of the backup ideas from this series and try them out until you’ve developed your own routine. Once you figure out what works for you, backup can become an automated process that give you piece of mind without taking time out of your busy schedule.

  • Core Conundrum

    Though I was excited when Apple freshened up their slightly stagnant Mac Pro model a few weeks back, glancing at the initial processor configurations left me dazed and confused. Not as much: “12 cores? Heavy man!” but more in terms of just which processor(s) went with which machine.

    Visiting Apple’s product page did little to placate my concerns as it presented me with droves of custom options, and no definitive answer. After further research and significant trepidation, I stand before you as a Multi-Core Man! Empowered by the strength of all 12 mighty cores, I have been able to synthesize a guide to aid in choosing your new tower of power.

    The easiest way to think of the new Mac Pro is in terms of three separate models: *Quad-Core, 8-Core, and 12-Core.* Although Apple advertises a 6-core model, it is really a custom extension of the quad-core Mac Pro as opposed to its own model.

    *Quad-Core or 6-Core*
    The default configuration of the quad-core machine features one *2.8GHz Quad-Core Xeon* processor for *$2,499.99*. For an additional *$400*, buyers can bump their clock speed to 3.2GHz while retaining quad-core performance. The lone *3.33GHz 6-Core processor* configuration is also offered with the quad-core Mac Pros for an additional *$1,200*.

    *8-Core*
    The next tier of Mac Pros, which start at *$3,499.99*, feature eight cores. This is accomplished by combining two *2.4GHz Quad-Core Xeon processors*. Currently, this is the only available 8-core configuration. Also featured under this category, however, are the first of 12-core configured models. For an additional *$1,500* or *$2,700* respectively, buyers can add either two *2.66GHz 6-Core Xeon processors* or two *2.93GHz 6-Core Xeon processors*. Apple’s decision to include two 12-core models under the 8-core tab is a bit befuddling, and despite the presence of a specific 12-core category, they remain listed there.

    *12-Core*
    The machine’s featured under Apple’s 12-core category are essentially the two models from the 8-core page but with their prices already adjusted. For *$4,999.99*, buyers can purchase the basic 12-core model which features two *2.66GHz 6-Core Xeon “Westmere” processors*. Lastly, for an additional *$1,200* which brings the price to a cool *$6,199*, buyers can select the dual 2.93GHz 6-Core model.

    In actuality, the Mac Pro line could be even further simplified into only two different categories: 4-core and 6-core. Though 4, 6, 8 and 12-core models are all available, both the 8- and 12-core models are really just more powerful iterations of their brethren. Though things do get a little dicey once the actual processor speeds are tossed in the mix, considering the line from a two model perspective can allow for an easier grasp on Apple’s most powerful offering.

    So that’s it, right? That’s all there is to the new Mac Pro? Well, in the words of our fearless leader: there is… one more thing. You’ll be pleased to hear that different processor speeds call for different RAM, which has a tendency to complicate things further.

    The single processor Mac Pro’s require *1066MHz DDR3 ECC SDRAM* at the *2.8GHZ* and *3.2GHz* mark, and *1333MHz DDR3 ECC SDRAM* at the *3.33GHz* level. This is an important consideration to make, especially keeping in mid the single-processor machines top out at 16GB. The 8- and 12-core machines take similar RAM, but have a maximum capacity of 32GB. The 8-Core machine with a *2.4GHz Quad-Core* processor calls for *1066MHz DDR3 ECC SDRAM*, while *2.66GHz* and *2.93GHz* 6-Core processors require *1333MHz DDR3 ECC SDRAM*.

    The Mac Pro is a powerhouse of performance, but the configuration method Apple has selected is far from coherent. Picking the right system can be a daunting task, especially for those new to the line. Rest assured, however, regardless of the Mac Pro you choose, all bring a plethora of state-of-the-art performance as well as upgradability in the future. For a machine that will last you years to come, you can’t go wrong with any of Apple’s latest Mac Pros.

  • Happy Tuesday,

    Tending to my garden a few evenings ago, I realized that nighttime is arriving much sooner than I’d become used to. It was light enough at 9:00 PM a few weeks ago to read outside without any artificial light, but it’s going to be another whole year until that happens again. While diminished daytime is a shame, it sure is nice to eat straight from the garden or from the farmers market. Corn is in its prime right now around here, and it looks like there’ll be well over 100 pounds of tomatoes to put up this year.

    Apple’s fastest computer yet, the new 12-core Mac Pro, is now available for order. If you edit high definition video, produce complex animations, analyze our genome, or otherwise need more computing power than most of us will ever need, this machine is a monster. We’ll have the new Mac Pros in stock soon, and our trade-in program is, as always, available to help defray the cost of a new computer. Of course, your trade-in can be applied to anything on our price list.

    As always, thanks for reading, and keep in touch.

    Matt
    “matt@smalldog.com”:mailto:matt@smalldog.com

  • !http://blog.smalldog.com/images/1835.jpg!:http://www.smalldog.com/wag20228/at_dr/

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  • What Is the Archive Utility?

    A long-time Small Dog customer asked me about an item that fleetingly appeared in his dock. It was a generic-looking green icon with a zipper on it called Archive Utility, and when he used Spotlight to search for it, it was nowhere to be found.

    Many of the items you download and receive in your email are compressed files. File compression is nothing new, and is exactly what you think it is: when you compress a file, you make it smaller. This reduces bandwidth loads and expenses on the server side, and can help you save disk space on your computer. However, compressed files cannot be directly accessed; they must first be decompressed.

    Back in the days of twenty megabyte hard drives (my LC II had a 20 megabyte drive in the early nineties), file compression seemed more relevant for conservation of hard disk space. These days, it’s more often used to shrink email attachments and other downloads. Mac OS X always included a built-in compressor and decompressor. By right-clicking on any file or folder in the Finder and selecting “Compress” from the contextual (pop-down) menu, your Mac will create an archive in zip format.

    When you open a compressed file, Mac OS X launches an application called Archive Utility. Its sole purpose is to compress and decompress files. It’s located in /System/Library/CoreServices, and Spotlight doesn’t search there. If you poke around the /System/Library and /Library areas of your hard drive, there’s plenty to learn if you Google intelligently and use extreme caution when moving or deleting anything. Actually–don’t move or delete anything. Just explore and learn!

  • Fridays are always a busy day for us–there’s usually a lot to do before many of us retire for the weekend. Of course, there’s not much downtime when it comes to the plans for the new store in Manchester, NH, but our time is being well-spent. We look forward to seeing our friends from NH, MA, ME, etc. in person in the next month.

    Thank you for reading this issue of -Kali & Ben- …er, Kibbles & Bytes! (We’re thinking a name change might be in order with Don out of the office!) Of course, our prolific cohort Ed will be filling in for Don next week, as he and Grace journey through week two of their Sturgis Bike Bonanza.

    Your Kibbles & Bytes team,
    _Kali, Ed & Ben_

  • Contest Winner + New Contest!

    *The winner of our contest for the 15-inch MacBook Pro i5 Siddhant S. from USC in California. Congratulations Siddhant!*

    *We’re now running a new contest for the just-released 27-inch iMacs.* With advanced processors and graphics, as well as a stunning 27-inch display, this latest generation of iMacs is truly exceptional.

    You can enter to win a new 27-inch iMac “by clicking here.”:http://www.smalldog.com/contest Drawing is October 3rd.

    When you enter to win the 27-inch iMac, you also have the opportunity to win one of three sets of “Chill Pill Audio Mobile Speakers.”:http://www.smalldog.com/product/71679/chill-pill-mobile-speakers-black/at_kb Good luck!

  • It's the Perfect Time for a New iMac

    About this time last week, Apple rolled out a wave of new product updates. Among them were updates to the 21.5-inch and 27-inch iMacs. After some contemplation, I’ve decided that now is the perfect time to purchase Apple’s well rounded all-in-one offering.* There are numerous enhancements which give this generation of iMacs an edge over those previous, especially in terms of high-end custom configuration.

    Traditionally, iMacs have borrowed many performance aspects from Apple’s notebooks. In some cases, iMacs have even featured similar or identical parts to some of Apple’s portable machines. As April’s MacBook Pro update introduced the Intel Core processor series to all 15-inch and 17-inch machines, it was only natural that the iMacs follow suit.

    As anticipated, the new iMacs move away from Intel’s acclaimed but older Core 2 Duo technology. The inclusion of *32-nanometer* Intel Core processors in even the most basic of iMac models is a huge shift in performance. Apple has implemented the *Intel Core i3* into all 21.5-inch and the base 27-inch machines with a custom to order *Core i5* option available. The higher tiered 27-inch machines introduce the lightening fast *quad-core i5 and i7 processors*, which are capable of delivering some of the highest performance currently available in a consumer level machine.

    Many of the new iMacs also feature Intel’s *Turbo Boost* technology which increases available core speed when working with resource intensive applications. Though the 15″ and 17″ MacBook Pros were the first to feature the Core series as an across-the-line standard option, the new iMacs offer overall higher clock speeds and multi-core performance unmatched by even the most luxurious of MacBooks.

    Coupled with the standard inclusion of Intel Core processors, Apple has also included discreet graphics processors across the line. It’s an iMac first, as many earlier models still relied on an integrated chipset such as Intel’s own *9400M*. With different dedicated processors to suit different needs, the 27-inch machine features up to *1GB of GDDR5*.

    This is great news for creative professionals and gamers alike. While these users will ultimately benefit the most from the updated graphics, standard users will appreciate the smoother performance a discreet graphics processor offers. Regardless of usage, dedicated graphics processors traditionally boost the overall lifespan of the a computer as well, making this generation of iMacs an even better value.

    Another iMac first is the option of a primary or secondary solid state drive. In the 27-inch model, buyers are given the option to select a *256GB SSD* as their primary or secondary storage medium. As SSD drives feature up to twice the performance of traditional SATA drives, a SSD enabled 27-inch iMac will boot faster than ever. A multi-drive setup such as this allows for different types of data to be assigned to each drive.

    For instance, if you were to load OS X and all of your applications onto the SSD while keeping other extraneous media on the internal SATA, boot time and application launch time would be sliced in half. Since SSDs also have a greater reliability than traditional SATA drives, they are a great option for storing sensitive or important data with confidence. As 256GB is a bit small for a primary drive the iMac also supports up to *2TB internal SATA* storage to supplement a proposed SSD.

    Other more minor tweaks such as the *SDXC* card reader allow for a fair bit of “future proofing.” While this card reader is backwards compatible with SD and SDHC cards, it also supports the new SDXC format. Though this format is fairly new and expensive, it supports an unfathomable capacity of 2TB. Though 2TB SDXC cards will not be available until later next year, built-in compatibility is a nice default feature.

    Quad Core performance and discreet graphics alone make the new line of iMacs a tempting choice, but Apple’s embrace of emerging advancements in data management and storage seal the deal. Though even the baseline 21.5-inch machine is great, the more configurable high end 27-inch machines offer a tremendous solution for more intensive users.

    Even though Apple simultaneously debuted new models of the Mac Pro last week, they hardly eclipse the tremendous value that is the iMac. A pro-sumer machine at all levels, the iMac offers better performance than ever in a highly affordable and configurable package. Due to all of the refinements introduced last Tuesday, now is a better time to buy than ever!

    “See all iMacs here!”:http://www.smalldog.com/category/x/x/x/Apple|iMac

    *Editor’s Note: I just bought the 27″ Quad Core iMac a couple of days ago, and it’s love at first chime… I won’t be getting rid of my iconic iMac G4 anytime soon (or ever), but I was more than happy to clear some room on my desk for this one! __-KH__

  • Speed Up a Sluggish iPhone 3G

    With all of the fuss surrounding the elegant and speedy iPhone 4, it is easy to forget about its curved backed forebear: the iPhone 3G. While many 3Gs and iPhone 4 owners enjoy multi-tasking merriment under iOS4, plain vanilla 3G users are having a radically different experience.

    Instead of an enhancement, iOS4 on iPhone 3G feels more like a downgrade. Though the promised new features do make an appearance, the update slows the phone’s performance to an almost unusable crawl, and causes frequent crashing and freezing.

    This might be considered permissible performance on an ancient piece of hardware, but the 3G isn’t old! In fact, Apple sold the device alongside the 3Gs models until the iPhone 4 was announced a few months back. Personally, my 3G will turn two this Fall, but there are thousands who purchased a 3G as little as three or four months ago.

    To have a relatively current–in some cases warrantied–and fully supported device disabled to an unusable state is unacceptable, and very unlike Apple. While recent reports suggest that Apple is looking into the matter, there are some immediate steps you can take to relieve your anguish.

    *Restart the Hard Way*

    As many may be aware, restarting your iPhone quits processes and frees up valuable system RAM. Though this can temporarily boost the speed of the phone, the effects wear off quickly as new apps are launched. For a more permanent solution, try performing a hard reset on the phone. This is accomplished by holding the Sleep/Wake button + the Home button for about 10 seconds. When restarting using this method, it is normal for the phone to take up to 5 minutes to start back up. As the phone is actually relaunching iOS4 as opposed to opening a disk image, it can take substantially longer than a normal restart.

    *Sayonara Spotlight*

    Spotlight, a feature first implemented in 3.0, is a quick way to browse the contents of your phone. While convenient, the trade-off of using it is a major performance hit. Spotlight constantly indexes your phone’s applications in the background, and this can take up a lot of RAM if left unchecked. To disable Spotlight simply tap: *Settings > General > Home Button > Spotlight Search*. In this menu, proceed to uncheck every item on the list. Though this method doesn’t actually disable the Spotlight screen, it prevents the phone from indexing data, and results in a noticeable speed increase.

    *Wipe Out!*

    Still reading? Unfortunately we’ve hit the end of the line. This is the last resort, and it means saying goodbye to your application data. Many users are reporting that restoring their iPhone 3G through iTunes and selecting “Set up as a new phone” gets the 3G running iOS4 at an acceptable clip. Obviously the huge compromise made here is that all application data (game saves, preferences, entered text, sms logs, etc) are *permanently wiped out*. Though some select apps have the option to backup data and export via email, the vast majority lack this functionality. Since none of this information is synced to your computer when you backup your device, it will be *PERMANENTLY LOST* if you choose this method. I personally cannot attest to how well this solution works, as I just can’t bring myself to part with my Plants Vs. Zombies high scores. *Try this solution at your own risk!*

    All of these solutions will hopefully remedy frustrations to some extent, but keep in mind their effects are very subtle. iOS4 simply seems like bloated software inadequately optimized around the 3G’s slower specifications. Until Apple officially addresses this situation, I urge all 3G owners who haven’t “upgraded” to stick with 3.0!