Kibbles & Bytes Blog

  • FEATURED SPECIAL: 03/12/10 – 03/19/10

    This week we wanted to bring some attention to the MiLi Power Pack Extended Battery for iPhone. This is one of the most cost-effective battery/case combos on the market for the iPhone.

    As anyone with an iPhone knows, battery life isn’t one of the iPhone’s best features. It’s easy to run out of battery power in the course of a single busy day.

    The MiLi provides an additional 6.5 hours of talk time on the iPhone 3G and 13.5 hours of talk time on iPhone 2G. When the iPhone is idle, the MiLi provides 390 hours of additional standby time. The MiLi Power Pack enables you to talk and surf twice as long. We have a blue version and a while version on sale for just $49.99.

  • Notable Apple Press Mentions This Week

    There were a couple of notable mentions of the reliability and lifetime low cost of administering Apple computers this week.

    First, Consumer Reports published the latest results of its tech support survey. Apple came out on top of the charts for both desktops and laptops (er, notebooks). The report was based on feedback from over 7,000 subscribers about their satisfaction with problem solving, hold time, phone staff and online support.

    In notebooks, Apple scored 86 points while the #2 company, Lenovo, had only 63 points. That’s an impressive margin of 23 points. Apple’s desktops rating was 87 total points, far exceeding second-place Dell with just 55 points.

    Second, CIO (a magazine for chief information officers) reported that “Macs in the enterprise aren’t just cheaper to manage—they’re a lot cheaper.” That comes from a survey of 260 IT administrators in large U.S. companies with both Macs and PCs who are involved in some degree with IT cost calculations.

    Enterprise Desktop Alliance members include Centrify, Absolute Software, Group Logic, Web Help Desk, and most recently IBM.
    Released by the Enterprise Desktop Alliance.

    The report went on to say that 65 percent of respondents said it costs less to troubleshoot Macs than PCs, 19 percent said they spent the same on both computers, and only 16 percent said they spent less to manage PCs than Macs.

    With Macs dominating in almost every cost category, why would 16 percent claim they spent less troubleshooting PCs? “It might be an [issue] of expertise of the IT staff,” says Tom Cromlin, spokesperson for the Enterprise Desktop Alliance. “They’re probably more comfortable troubleshooting PCs.”

    Click here to read the entire report from CIO. At Small Dog, we’ve long said that Macs are less expensive to administer than PCs. Glad to see yet another report confirming this.

  • The Skinny on Pages' TOC

    Pages is one of those apps that really filled a void in my world. Word was slow and cumbersome (and pre-version 2008 for Mac, not very pretty) and AppleWorks never transitioned into the vibrant OS X “Cocoa”:http://developer.apple.com/technologies/mac/cocoa.html world.

    While I know the application pretty darn well by this point, I’m always excited when I learn something new. *Case in point: the automatically-populating Table of Contents feature.*

    If you’re writing a paper that needs a Table of Contents, there’s no reason to do it manually. When done correctly, the TOC will display your Heading styles and apply a page number to them, and then update on the fly while you’re making changes. If you haven’t used it before, you should–but there are some initially perplexing things about the formatting, so here are some tips:

    * Heading styles are found in the *Styles Drawer,* the window that appears to the right or left of the document you’re working on. (Note: if you don’t see it, click the View icon at the top of your document and select Show Styles Drawer.)

    * Each page of your document should be its own Section; select *Section Break* in the Insert menu to break out each page.

    * Once you have broken out your pages into Sections, your TOC should show each *Heading* (Heading 1, Heading 2, etc.) with an assigned page.

    * To edit what is shown in the TOC, click on the *Documents section* of the Inspector, and select TOC. There, you can check or uncheck any number of options to show.

    * The individual Section preferences are found in the *Layout section* of the Inspector. This is where you can designate your pagination.

    * You can control your pagination by selecting either *”Continue from previous section”* or *”Start at: [put your page number here]”* under Section in the Layout part of the Inspector.

    * *Important:* If you want to have your document start at ‘1’ __after__ the TOC, you need to select “Continue…” on both the cover page (if you have one) and the TOC and select “Start at: 1” on the first actual page of your document.

    * The font, font size, line spacing, etc. are all editable in the TOC using the *Text section* of the Inspector. And even though they are linked, you can make your page numbers a different size than the rest of the text in the TOC.

    Anyone else out there a Pages fangirl or fanboy? “Send us your comments!”:mailto:kali@smalldog.com

  • _Dear Friends,_

    The snow is melting and we are seeing some signs of spring besides the maple sugaring going on around us. I’ve seen a few motorcycles on the road, the birds are singing in the morning and people seem to be ready for the changes in the seasons. I’m seeing short pants and sandals even though the temps are still in the 30s and 40s.

    Our tax-free day was an amazing success with sales exceeding the back-to-school tax free day in August. We had happy customers, happy employees and one very long day. I worked all day Friday, went home got some dinner and then headed up to S. Burlington with Hammer for the all night 24 hour event. We had a rush of customers at midnight, but by 1:30 AM it slowed down and we had 2-3 sets of customers per hour throughout the night with a lot of nurses and doctors and ambulance drivers stopping in.

    I kicked Kali and Katie’s butts in a marathon game of Crazy Eights and consumed my weight in coffee. Hammerhead seemed to enjoy himself during the night time hours playing ball with the staff but he was really in his element as the store “greeter” as the customers started pouring in first thing in the morning.

    Early afternoon, I came down to Waitsfield and the store there was going strong and phone traffic was busy. I stayed around for a bit but hit the wall and headed home around 3. Now, that was a lot of hours for me, going about 32 hours straight but Katie was there for almost the entire time and I think she was well over 40 hours. The whole Small Dog team was on their A game and we had fun and sold a lot of Macs, too!

    I have some exciting news that I can now pass along. Small Dog Electronics retail stores in Waitsfield and S. Burlington have been selected by Apple as two of the locations that will be authorized to sell both the Wi-Fi and 3G versions of the iPad. We are so excited about this opportunity and hope to have the products soon after they are released from Apple. I am very pleased that we will be carrying this next awesome product from Apple and cannot wait to get my hands on one! The iPad will be exclusively available at Small Dog Electronics retail stores and not online. We will start taking pre-orders for the iPad on Monday!

  • Tech Tails TV: Tomorrow At Five!

    We’re broadcasting our very first live Tech Tails TV show tomorrow at 5:00 PM EST on our Ustream.com channel. Rebecca and Matt will…

  • Small Dog Services: Consulting & Business Sales

    In June 2008, we introduced *Consulting and Outside Sales* to the list of services we provide. For those of you who are local, the Consulting side of this can include on-site, in-home and in-store consulting services for our clients. Unfortunately, many customers outside of VT are not able to take advantage of most of these; however, our remote Consulting services may be something you’re interested in.

    So what do remote services entail? With your permission, we have the ability to have one of our consultants access your computer and assist is solving a wide array of issues. Not __all__ problems can be solved remotely, but it is worth looking into and can save you time and money of having to bring your system somewhere for a diagnosis.

    If you’re in a business that utilizes computers, printers and other technology, we provide our knowledge and expertise to provide solutions–meaning we do the research so you don’t have to. We specialize in solutions in digital signage, networking, printing and high-end copiers, contact management, storage and back up solutions and of course, building OS X server systems all the way from a single server to an Xsan.

    A local Vermont company needed a solution that allows them fast and easy access to all their data and that also includes a back up system so they can rest assured that their data is safe and secure. We have experience with how “Xsan”:http://www.apple.com/xsan can fit perfectly into your business.

    In these cases we can bring in engineers from Apple, Ingram Micro (one of our distributors), APC (a well-respected power and back up company), and others to ensure that the systems we select are the right fit and will serve clients’ needs now and into the future. Let us show you what we can do for you!

    Email the consultants “consulting@smalldog.com”:mailto:consulting@smalldog.com or call *800-511-MACS x515.* Click a link below for more information!

    “Smalldog.com/consulting”:http://www.smalldog.com/consulting
    “Smalldog.com/watchdog”:http://www.smalldog.com/watchdog

  • Tip of the Week: Discrete Graphics and RAM

    A customer strolled in to our South Burlington store the other day with 17-inch unibody MacBook Pro, fully decked out with 8GB of RAM. Somehow, after a few hours of layout in Quark XPress, the machine would begin to bog down and beachball as if it were a Bondi blue iMac G3 with dial-up internet access.

    He’d just spent the day working on a high-resolution project. By 4:00, he said, the system was so slow that he had to restart. The restart fixed things every time. I theorized that logging out and then logging back in would do the same thing. But rebooting didn’t address the root cause of the problem, and is very frustrating.

    Our customer came in with the laptop sleeping and the problem in full force. I fired up Activity Monitor and immediately saw that there was no memory available. Mac OS X was deep into virtual memory reserves, which was undoubtedly causing the memory issues.

    I’ve seen programs with memory leaks before–it’s not too uncommon actually. Usually, though, it’s apparent from Activity Monitor which application is to blame. This unfortunately was not this case here.

    Taking a step back, I remembered that the 15- and 17-inch laptops now have discrete graphics cards as well as integrated graphics cards. The discrete, more powerful cards do not share RAM with the main system, and so should free up some memory as compared to the integrated option. I checked the Energy Saver preference pane to see the graphics performance settings. Surely enough, the machine was set to “better battery life” instead of “better performance.”

    Selecting the higher performance option enabled the discrete graphics processor, stopping the computer’s use of main RAM as video RAM. It also had the wonderful effect of speeding up graphics-intensive operations.

  • Repair of the Week: Troublesome G3-to-MacBook Migration

    Small Dog offers data transfer services from any previous computer, including machines running older versions of Mac OS (even the classic Mac OS) and most any flavor of Windows. Last week I completed a tricky transfer from an iBook G3 that resulted in a MacBook Pro that booted to the Setup Assistant no matter how many times the assistant was completed. I was shocked by this, having never seen anything like it before.

    The first step I took was to create a throw-away user account with the Setup Assistant. After completing the assistant, I went into the Accounts preference pane and selected Automatic login to this new account. A restart revealed this trick didn’t work–it seemed too easy to be a fix, anyway.

    I restarted into single user mode by holding down Command-S immediately after the startup chime and removed the .AppleSetupDone file from /var/db. I knew that I’d have to create yet another throw-away account, but after a restart, the problem persisted.

    At this point I chose to bomb the problem by reinstalling the operating system from the system disks that came with the new machine. I chose the Archive and Install option, which is nondestructive in that user files and applications are unaffected; only the core system files are replaced with this option. The bombs weren’t big enough.

    At a loss, I resigned to wipe the machine clean and re-migrate the user’s data from the iBook. The faithful old hard drive did complain a bit when I put it into Target Disk mode and began the migration, but it held out through the entire transfer. I chose to migrate everything from the iBook user data, preferences and applications. I rebooted afterwards only to see the same behavior. Defeated and worried that the iBook hard drive wouldn’t survive another migration, I backed up the new MacBook Pro and did an Erase and Install.

    This time I opted only to transfer the user account from the backup, not any system files, preferences or settings. Thankfully, the computer booted properly into the user account, but our customer had to reinstall some of his applications from the original disks.

    After all that, I honestly can’t say what was causing the issue. Both the customer and I are happy with the results, though it bugs me that I couldn’t figure out why this was happening. Tech Tails readers will certainly be the first to hear the solution if I find one down the road!

  • Tech Tails TV: Tomorrow At 5 PM!

    We’re broadcasting our very first live Tech Tails TV show tomorrow at 5:00 PM EST on our “Ustream.com”:http://www.ustream.tv/channel/tech-tails-tv channel. Rebecca and Matt will be hosting and taking Mac, iPod and even iPhone tech questions via “Twitter”:http://twitter.com/hellosmalldog and also via email.

    If you want to send questions in via Twitter, simply post your question and reference *@hellosmalldog* so we see you’ve posted. Or, simply send your questions to Matt at “matt@smalldog.com”:mailto:matt@smalldog.com or Rebecca at “rebeccak@smalldog.com.”:mailto:rebeccak@smalldog.com

    Tune your browsers to “http://www.ustream.tv/channel/tech-tails-tv”:http://www.ustream.tv/channel/tech-tails-tv tomorrow at 5:00 PM EST to watch live. We’ll record the show so you can watch it on our Ustream channel, YouTube, or our blog for viewing at any time.