Kibbles & Bytes Blog

  • Hands On With A New MacBook Pro

    I recently traded up from an older 15-inch MacBook Pro to a new 15-inch unibody MacBook Pro. I wanted to get a faster machine with better graphics capabilities, in order to get the most out of the new version of Final Cut Studio. That ruled out getting a “13-inch MacBook or MacBook Pro”:http://www.smalldog.com/category/x/x/x/Apple|MacBook_Pro_13in (though I love the design and small size of those machines), along with the “$1699.99 MacBook Pro with 9400M graphics”:http://burlington.smalldog.com/category/x/x/x/Apple|MacBook_Pro_15in. I went for the model with the GeForce 9600M GT graphics plus NVIDIA GeForce 9400M graphics, in order to have extra oomph running Motion.

    So far I’ve been very impressed with the machine (especially its speed), though a couple of features left me puzzled or with mixed feelings. Rather than get into detailed clock speeds, etc (there are many great sites for that, including “Barefeats.com”:http://barefeats.com, “Macworld.com”:http://www.macworld.com, even the Apple section of “Arstechnica.com”:http://arstechnica.com/apple), I’m going to focus on the day-to-day experience of using the new MacBook Pro.

    First, I love the “new” (as of October 2008) unibody MacBook Pro case, which is famously milled out of a solid block of aluminum. The machine truly feels solid and robust. It feels like a well-designed, truly professional machine, which makes it inspiring to use (not unlike using any other well-made tool.)

    I also really like the square, recessed keys on the keyboard. I can type faster and more comfortably with this layout. I don’t miss the old keyboard at all.

    On previous PowerBooks, iBooks, and MacBook Pros, I preferred using the trackpad to an external mouse. At first I was excited to try the new buttonless multitouch trackpad on the new MacBook Pro, since multitouch on the iPhone works so well. However, that’s not quite the case with the trackpad on the new MacBooks. I occasionally accidentally resize webpages with the new trackpad, and the secondary click option does not always work as expected. Also, if you have the trackpad configured to “click to select” (rather than tap to select), not only do you have to push down rather hard, the clicking sound is loud. I admit that I simply have to get used to a new input technique, after years of old habits. I see lots of potential in the new trackpad. But for now, I miss the old trackpad. Ask me again in a year – I bet I’ll dislike the old version.

    The glossy screen is another area of contention. It looks awesome, with vivid bright colors. I really do like the way it looks over a matte display. However, I find it disconcerting to occasionally see myself reflected in my work. Like right now, as I write this. I am used to a glossy display on my iMac, so I don’t find the glossy display as offensive as many others seem to. But all things being equal, I would probably have preferred the matte option. I do appreciate that the display is LED vs LCD, as it was on my previous MacBook Pro.

    I questioned the idea of the new built-in battery, but so far battery life has been excellent, and I have to admit I never in three years of use did I ever remove the battery in my previous MacBook Pro. Likewise I never used the Expresscard slot, which was also removed in this generation MacBook Pro.

    I do use and very much appreciate the addition of the SD card slot. I take dozens of photos a week and always seem to loose my SD card reader. It was great of Apple to finally have added this. I don’t know why it took so long; maybe Steve Jobs just got a digital camera.

    I also appreciate the standard 4GB RAM (first time in a decade I’ve purchased a Mac and didn’t immediately upgrade the RAM), and will hopefully upgrade all the way to 8GB RAM when prices drop in the future.

    I plan on selling my iMac or putting into a different task in the near future. My main desktop setup at home will then be this new MacBook Pro with the newish 24-inch Apple LED display. The 24-inch Apple LED display only has Mini DisplayPort connectivity. Some people have complained that the new MacBooks and MacBook Pros also only use Mini DisplayPort video out; however, in this case, that works for me. If I want to use a projector or any other monitor, I’ll have to buy a $29.99 adaptor.

    So, in short, I am delighted with the new machine. It’s so close to perfection it hurts. I can live with the minor quibbles (still adapting to the new trackpad, glossy display is more reflective than my tastes) since everything else with the machine is so great. Speed, reliability, ability to breeze through Final Cut Studio files — all there. This is a machine I truly look forward to using for the next few years. I think it’s up for it.

  • Your Mac Is Not Compromised

    Every so often, a call comes through to our tech support department about a pop-up window saying that the computer is infected with a virus or some other malware. A larger and larger chunk of the Mac community is recent Switchers, those who’ve made the switch from Windows to Mac. If you have a computer running any variant of Windows and you see that message, there is cause for alarm in most cases, especially if you click through the link. But, if you have a Mac, there is absolutely nothing to worry about! There are no known viruses or malware for Macs running any variant of OS X. There were a handful of viruses for the classic MacOS, but because that operating system hasn’t been updated in about ten years there is little cause for alarm there.

    Search engines do a reasonably good job at filtering out “scareware” web sites, but if you’re a frequent user of the Internet you should expect to see one of these messages at some time or another.

    It should be noted that Macs running Windows through Boot Camp or emulation software like Parallels and VMWare will need virus protection on the Windows side. If your boot camp partition or virtual machine becomes infected with a virus, your Mac will not be affected. Small Dog offers Symantec AntiVirus for Windows, which is widely recognized as the best AntiVirus protection available for Windows. It’s a necessary add-on for any Windows or Parallels purchase.

  • New Firmware Updates From Apple

    Apple just released two firmware updates: one addressing Bluetooth issues and one addressing disconcerting noises and system slowdowns in MacBook Pros with 7200RPM internal hard drives. Both updates can be downloaded directly from Apple, or by running your Mac’s Software Update application. You can launch Software Update by clicking on the Apple icon in the upper left corner of your Mac’s screen, then browsing down the list to “Software Update.” Firmware Details from Apple:

    *Hard Drive Firmware Update 2.0*
    MacBook Pro Hard Drive Firmware Update 2.0 reduces certain infrequent noises made by 7200-rpm drives. These drives shipped with the June 2009 MacBook Pro.

    To complete the firmware update process, please follow the instructions in the updater application (/Applications/Utilities/Hard Drive Update.app). The updater will launch automatically when the installation is complete.

    “Click here to download the hard drive firmware directly from Apple.com.”:http://support.apple.com/downloads/Hard_Drive_Firmware_Update_2_0 New Hard Drive firmware will be: 0007APM2

    *Bluetooth Firmware Update 2.0.1*
    This update provides bug fixes and better compatibility with the Apple Wireless Mighty Mouse and Apple Wireless Keyboard. It installs on all Macintosh systems with Bluetooth based on the Broadcom chipset.

    “Click here to download the bluetooth firmware directly from Apple.com.”:http://support.apple.com/downloads/Bluetooth_Firmware_Update_2_0_1

  • Mac Treat #97: How to Clean A Glossy Display

    True story: a few years ago, a school had purchased fifty brand-new iMacs with the LCD display on the swivel neck. Soon after they were set up in the computer lab, a well-intentioned but misinformed maintenance person used a strong ammonia-based cleaning product on them. Unfortunately, this permanently marred the displays with an opaque, cloudy haze. Lesson learned: don’t use industrial cleaning products on a brand new LCD monitor. And thus concludes our Mac Treat for this week. Just kidding.

    I’ve recently transitioned to all-glossy display Macs at home (more on that below). Here are some tips I’ve picked up (and tested) for cleaning those displays. Fortunately, cleaning a glossy display is pretty much the same as cleaning a matte display.

    First, before cleaning any display or monitor, it’s best to let it cool down. Multiple sites report that “you cannot effectively clean a glossy TFT screen when it’s hot or has been in use for an extended period of time.”:http://blogs.zdnet.com/Apple/?p=1127

    Second, I recommend using “iKlear”:http://www.smalldog.com/product/39155 to clean any display (matte or glossy). iKlear comes in several different packages, including one with “a bulk spray bottle, microfiber cloth, and 12 travel iKlear singles,”:http://www.smalldog.com/product/39155, and another with “20 iKlear singles packs”:http://www.smalldog.com/product/41154.

    If iKlear isn’t available, I will use a barely damp microfiber cloth (or paper towel) to clean the display. In my experience, iKlear does a better, less-streaky job of cleaning a glossy display than a damp cloth. iKlear is non-toxic, anti-static and doesn’t contain ammonia, alcohol or other solvents. It can be used to clean the display and body of a Mac, and can also be used on eyeglasses, sunglasses, HD televisions, iPhones, iPods, etc.

    With iKlear it’s best to clean small areas at a time (rather than using broad swipes). Then go back and polish the entire screen so it’s streak-free. When cleaning a notebook display, use one hand to support the back of the display while polishing with the other. If you’re using iKlear in the spray bottle, be careful not to spray any liquid into your Mac’s ports or vents. In fact, it’s a good idea not to spray your Mac at all; instead, spray a little iKlear onto the included cloth (or other microfiber cloth) and then use the cloth to clean the machine.

    To use water to clean a glossy display, simply dampen a microfiber cloth (or paper towel in a pinch) and swipe in broad strokes. Again, especially if you’re using water, the cloth should be barely damp.

    Apple has a very limited support article on cleaning Apple products “posted here.”:http://support.apple.com/kb/HT3226?viewlocale=en_US

  • Dear Friends Tax Free day is coming up this Saturday and most of the staff is busy making preparations for what will likely…

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  • Helpful Resource for OS X Server Users

    If you manage Mac OS X based servers, did you know about osx.topicdesk.com and their great OS X Server-related newsletters? If not, you…

  • Tip of the Week: Get More Out of Faces in iPhoto 09

    When iPhoto ’09 was introduced as part of iLife ’09 back in January, its facial recognition feature “Faces” received a lot of attention. With Faces, you simply put a name to a face in just a few photos, and iPhoto will then suggest a set of possible matches you can confirm with a click. iPhoto then uses the information to sift through your library and find even more potential matches. This makes it easy to find photos of specific people.

    Back when Faces was introduced, I checked it out, played with it for a bit, then promptly forgot about it. However, a few incremental updates to iPhoto have made Faces faster and easier to use, as well as more reliable. Also, I’ve realized that Faces can be a very useful tool–especially when you have a giant iPhoto library.

    For example, I’ve known that you could flip a snapshot in iPhoto and add a person’s last name and Facebook ID. However, I just learned that when you tag a person’s face with Faces, then publish that photo to Facebook, the person will automatically be tagged on Facebook. Even cooler, if your published photo of the person is tagged on Facebook, then the photo in iPhoto will automatically be updated (pending your approval to protect your iPhoto library).

    Faces makes it incredibly easy to create people-based Smart Albums, which will automatically stay up to date with pictures of family and friends. From the Faces cork board, drag one or more snapshots to the Source list, and iPhoto will generate a Smart Album that automatically updates every time you name and confirm more photos of those people.

    Want to quickly navigate your iPhoto library to tag Faces? Browse photo to photo with the left and right keys. Switch between recognized photos with the tab key.
    And as long as the person’s name has been previously entered in iPhoto, all you have to do is press enter on the correct name in the drop-down list.

    Macworld has an excellent article with 7 tips for getting more from Faces. If you’re interested in Faces, it’s a must read. “Click here to see this.”:http://www.macworld.com/article/141746/2009/07/faces_tips.html

    Meanwhile, Apple has a posted some useful “iPhoto Keyboard Shortcuts”:http://www.apple.com/support/iphoto/shortcuts/

    Don’t have iPhoto ’09? Get it for 10% off as part of Life ’09 “buy clicking here.”:http://www.smalldog.com/wag19386/

  • Vermont Tax Holiday – This Weekend!

    If you live in Vermont, did you know we’re about to have a sales tax holiday coming up this Saturday, August 22? There will be *no sales tax on items that cost $2,000 or less.* You could buy five high-end MacBook Pros for $1999.99 and not pay sales tax on a single one of them. The savings can add up, as sales tax in Vermont is 6%, and even 7% in a couple of towns (South Burlington, Williston).

    We’re having a party to celebrate with special offers, extended hours in our Vermont retail stores, in our call center, and in our warehouse, where our shippers will be processing orders all day.

    “Click here to read our Vermont Sales Tax Holiday FAQ.”:http://www.smalldog.com/taxholiday

    *Note that we never charge sales tax for orders that ship out of Vermont. Shipping on 99% of the products we sell over $200 is free!*

  • Helpful Resource for OS X Server Users

    If you manage Mac OS X based servers, did you know about “osx.topicdesk.com”:http://osx.topicdesk.com/ and their great “OS X Server-related newsletters”:http://osx.topicdesk.com/newsletters/?p=subscribe&id=4? If not, you should definitely check them out.

    “Osx.topicdesk.com”:http://osx.topicdesk.com/ features free software tools for enhancing Apple’s Mac OS X Server, step-by-step tutorials, and a FAQ section that answers many common questions about OS X Server. In addition to being an important resource for the open source community, server administrators can also turn to the site’s developers for consulting services.

    Apple’s OS X Server is a powerful tool for businesses of any size. OS X Server puts UNIX into the reach of non-UNIX experts. Osx.topicdesk.com helps many non-UNIX experts make the most of OS X Server, offering tools and information for beginners and seasoned professionals that extend the stock functionality of Apple’s Server software.

    One of the site’s most popular consulting options is the Mail Server Checkup. For a flat rate of $50, the site’s developers will run a full diagnostic of a mail server, report on its status, and make recommendations for improvements. Readers of Tech Tails, Kibbles & Bytes, and Small Dog’s blog “Barkings”:http://blog.smalldog.com/ will benefit from a 50% discount on the Mail Server Check or a 15% discount on “standard consulting fees”:http://osx.topicdesk.com/consultancy until Sep 15th 2009.

  • Remote Consulting with Mac HelpMate

    Consulting in Vermont means _a lot_ of driving! To cut down on driving time and increase the services that we can offer to our customers we’ve been offering remote consults which has proven to be a great way to help troubleshoot issues and offer training without physically being with the client. We use a system that allows us to control our customer’s machine while we speak with them over the phone about their issues. As long as the client has a working internet connection we can provide remote consulting services. We could not have done this without “Mac HelpMate”:http://www.machelpmate.com/ !

    While there are many different applications out there to remotely control a Mac, few are as seamless as “Mac Helpmate”:http://www.machelpmate.com/ . What sets “Mac HelpMate”:http://www.macelpmate.com/ apart from most programs is that it offers zero configuration making it easy for us to quickly set up a consult without the client needing to do more than making one click. Most Virtual Network Computing (VNC) applications require a bit of finagling the first time they’re set up. While I’m a big fan of free apps like Chicken of the VNC and even robust applications like Remote Desktop, it can be difficult to get them working past firewalls and certain router configurations. Considering many of our consulting clients are looking for easy solutions without a huge hassle, these applications just weren’t a good fit for us.

    “Mac HelpMate”:http://www.machelpmate.com/ allows us to email our client a link to an auto-setup file that downloads the Mac Helpmate application, installs it and immediately opens it up for a sharing session. The application quickly navigates it’s way around router configurations and Firewalls and in just a few minutes the client’s computer sends a code to the Mac Helpmate server that I can then see in my version of Mac Helpmate which allows me to connect to their computer. From there, the interface is a straight-up VNC program that lets me graphically access the client’s machine. Once the session is over I can no longer control or view their computer, so there are no long-term security issues.

    “Mac HelpMate”:http://www.machelpmate.com/ even allows clients to email out consulting team when they’re having a problem and they can attach a full or partial system profile to the email which helps us better pin-point the issue. We can then schedule a remote session with the client and go from there! Oh, and the makers of Mac Helpmate also make Win Helpmate for our PC friends; this also allows for cross-platform support.

    “Mac HelpMate”:http://www.machelpmate.com/ has really opened up our consulting possibilities. I’ve had the pleasure of helping clients as far away as The Netherlands and on a variety of internet connections including Satellite and 3G (though I wouldn’t personally try it over dial-up). Give it a try! We offer remote consults for $54.99 per half-hour. Call in the next two weeks, mention you saw this article in Tech Tails and get the first remote session for only $39. Give us a ring at 802-496-7171 x512 or email consulting@smalldog.com to set up an appointment.