Kibbles & Bytes Blog

  • What is VRAM?

    One of the hardest differences in computers to explain is the video cards. A lot of companies will expound the virtues of “xyz” video card as a selling point for higher end computers. In reality, this part is not really ever going to be a concern to most average users. I often see the graphics card under-discussed in the realm of portable gaming and sometimes see customers saddled with a laptop that fails to deliver the needed performance after more than a few months in spite of otherwise powerful specifications.

    As a gamer myself, this is a significant concern. As an Apple Specialist, the need to be able to explain these systems is doubly important. So I’ve had to develop an explanation that cuts through the technical jargon (the frames per second, the clipping, the refresh rates) and effectively presents how things work for the average user.

    The two main things most computer users need to be aware of when shopping for graphics cards are integrated vs dedicated, and the amount of Video Memory (VRAM) the card provides. We’ll start with the VRAM.

    Simply put, the more VRAM the better the performance. Typical amounts you find on cards today are 256MB and 512MB. Some extremely high end cards are hitting the gigabytes, but most are too expensive to worry about for the average user. Basically this number determines how much video data your computer can process at one time. Think of it as short term memory, but for graphics information only. When you run through a lush video game jungle, or load a large raw video file for editing, all of that data is being held in your computers VRAM. The more VRAM, the larger the video you can edit, with more special effects, or the more of a video game world can be rendered in sharp detail. Incidentally, as I write this, 256MB is plenty for most games and video processing. More than that is only necessary if you are doing pro studio level work, or running the absolute newest games with all of the graphics settings turned all the way up.

    Now, comparing the amount of VRAM on two cards is easy. Look at the numbers and pick the higher one. But how do you compare an integrated graphics card such as the Nvidia 9400M found in current MacBooks and entry level iMacs, to a dedicated graphics card like the ATI 2600 Pro found in last years high end imacs. Both of these graphics cards claim 256MB of VRAM, so what sort of difference does integrated vs dedicated make? Here’s the analogy I’ve come up with to explain the way these two systems work. It is in the context of running a store because, well, that’s where I came up with it.

    Imagine that you have a group of five people running a retail store. All of them are first and foremost out there on the floor helping customers. At some point during the day you receive a shipment of new product. Now someone has to be pulled off of the floor to unpack the new stuff. If you almost always have more people than you need to help all the customers, this is not a problem. But, if there are enough customers to keep all five employees busy, now your unpacking has ground to a halt. At best, you will be able to trickle new product onto the floor in small chunks, but you will most likely fall behind.

    Now imagine the same store, but now you have a sixth employee whose only job is to unpack and receive new product. Most of the time, he’s probably sitting around not doing much. But, no matter how busy it gets on the floor, he’s still there, ready to unpack the new shipments. This employee is like dedicated VRAM.

    Basically, an integrated card has to borrow resources from the computer up to a maximum of the specified VRAM. If the system can’t spare those resources, then your video work is going to be slow. Super slow. But with dedicated graphics cards, you can tax your system that little bit more, and still get some passable gaming/video performance.

    Really what all this means is that if you are the kind of person who doesn’t play 3D games (or doesn’t play them much) and doesn’t do lots of pro level video editing, then when you buy a computer with a dedicated graphics card, you are paying extra for a resource you are just not going to be using 99% of the time. Integrated cards like the Nvidia 9400M have come so far that they are more than up to the tasks of the average user, and do a phenomenal job even with most games. You just don’t want to be running a thousand and one apps in the background or you will be pulling more of that system memory away from the game (like creating a rush of customers after sending someone to unpack).

  • Snow Leopard Is Coming

    In October of 2007 Apple released their fifth revision of Mac OS X; tilted Leopard, it became Apple’s biggest update to OS X since its initial release in 2001. Leopard boasted over 300 new features for both developers and consumers. Time Machine’s automated backups, Spaces’ virtual desktops, and the ability to run Windows operating systems were only some of the new features introduced in Leopard and have since become staples of the Macintosh platform. In keeping with their biannual system upgrade, Apple is poised to release their next revision of OS X this September.

    Snow Leopard marks a bit of a departure from previous upgrades in both features and price. After five revisions of OS X, Apple seems fairly satisfied with the operating system they have built; instead of completely revamping the OS for Snow Leopard, they’ve decided to “finely tune” what they already have. This may make Snow Leopard seem a bit more like a service pack than a new operating system, but however small some of the graphical changes may be, the core of the OS will be greatly improved.

    The first thing Snow Leopard will give you is speed. If you’ve purchased a Mac within the last three to four years, Snow Leopard should increase your machine’s performance and decrease its overall footprint. Apple boasts saving up to six gigabytes off the current Leopard installation. Snow Leopard will also introduce full 64-bit support for all Intel Core 2 Duo and newer processors, making professional applications run faster and providing room for future enhancements. Along with these speed improvements, Apple is also introducing two new technologies to the core of the OS to make even older Macs run smoother. Grand Central and OpenCL are both huge improvements to the way your Mac processes lots of data. Grand Central is essentially traffic control for your processor, monitoring and pushing processing tasks to the multiple cores on newer Intel processors. OpenCL will take better advantage of the graphics processing unit (GPU) when computing scientific or mathematical operations, or when the CPU becomes overloaded.

    Besides all the refinements in the underpinnings of OS X, Apple has also made slight changes to the user interface to make using your Mac a little easier. Stacks can now be navigated, instead of opening a finder window, QuickTime has been significantly overhauled, and Microsoft Exchange support has been implemented. This means using a Mac on a corporate Windows network will be much easier. Mail, Address Book and iCal will all be able to talk to Microsoft Exchange servers for meeting requests, email and contact lists. This should give Mac users even greater integration with the Windows world.

    Snow Leopard is shaping up to be one of the best upgrades Apple has ever produced. It will be faster, smaller, and even easier to use than before. In addition, it’s also cheaper than ever before; forgoing their traditional $129 OS upgrade cost, Snow Leopard will only cost $29. If you purchase a new Mac any time before September, the upgrade cost will only be $10. The biggest requirement for Snow Leopard is that it only runs on Intel-based Macs, which have been standard since 2006. If you’re running a Leopard-based Intel Mac the upgrade is really a no-brainer. If you’re still using Apple’s G4 or G5 machines, it may be time to look at upgrade options because with all these improvements just on the horizon, I can assure you, you’ll be glad you did.

  • Happy Tuesday,

    We have reached the end of June and Independence Day is upon us. I started the celebration this past weekend by taking my two boys to the Waterbury 4th celebration, always held on the Saturday prior to the actual date. We spent a good four hours in the Rusty Parker Park watching the parade and letting the boys be boys. After frolicking, we went home only to return to Waterbury in the evening for fireworks. For the third time this week, they got to stay out well past their bed times.

    Saturday was such a hit that we decided that Sunday would best be spent on the road and out of the house. As it was a wet and dreary day, my wife and I decided that that shopping that we had been ignoring should be done, and we found ourselves in and out of department and home goods stores preparing for our upcoming camping vacation. We came across a bicycle in one of the stores. My oldest, soon to be six, had tricycles and scooters but not a bike to this point in his life. We decided it was time and the look of joy, ecstasy even, that crossed his face when we said we’d buy him a new bike, was one of those moments parents live for. Happy with his new toy, he rode the bike in the store to the check out counter and after we paid for it and a new helmet, to the car.

    Sunday evening, while it was still raining out, he spent all the time he could riding circles around our small one bay garage. We all wish at times that life could be that simple and we should all find that activity we enjoy that can bring us the joy of a five year old with a new bike.

    Thanks for reading, and keep in touch.

    Jon
    “jon@smalldog.com”:mailto:jon@smalldog.com

  • Backing Up vs Data Recovery Costs

    One of the toughest things a technician has to do is tell customers that their hard drive has failed and recovering the data will likely cost thousands of dollars. A Small Dog customer brought in her 24-inch iMac earlier this month because it would not start up. It was on the bench and diagnosed as a failed hard drive a few hours later, and we contacted her with a few options: replace the hard drive under warranty and return the failed drive to Apple, or send the drive to DriveSavers for professional recovery.

    DriveSavers is widely acknowledged as the most capable and best-equipped data recovery firm in the world, and our customer was happy to receive an external hard drive with 100% of her data mere days after sending in the toasted one. She was not happy about the bill, though, which was more than the cost of her computer!

    We spoke at length on the phone about how all hard drives fail eventually and how she needs to have a backup system in place. She clearly understood what I was saying, and I made it clear that our conversation was not really about sales but about her protection. No backup drive was purchased.

    Three weeks later, the warranty hard drive replacement has failed again. She didn’t back it up and has lost three weeks of work and simply cannot afford the pricey recovery again.

    David Lerner, an owner of the preeminent New York City Apple Specialist and repair shop Tekserve, has in his email signature “May you have 1,000 backups and never need one.” It’s a mantra we all should take seriously.

    This is just one more sad story about 100% preventable data loss. Do yourself a favor and get a Time Capsule, an external drive, even email important documents to yourself or stash them on your iDisk. A $200 Time Capsule is much cheaper than a $2200 data recovery!

    Do yourself a favor… (be sure to click the green links on the product page to view all specials)
    Time Capsule 500GB from $199.99
    Time Capsule 1TB from $349.99

  • It’s really summer now and there is simply no place better than Vermont in the summertime. The local produce is so tasty, people…

  • FEATURED SPECIAL | 06/26/09 – 07/04/09

    One of the toughest things a technician has to do is tell customers that their hard drive has failed and recovering the data will likely cost thousands of dollars. Recently a Small Dog customer brought in a 24-inch iMac with a failed hard drive. She only had a couple of options: replace the hard drive under warranty and return the failed drive to Apple, or send the drive to DriveSavers for professional data recovery.

    The customer opted for DriveSavers. While she was happy to quickly get a new drive with 100% of her data, she was decidedly NOT happy about the bill, which was more than the cost of her computer!

    We spoke at length on the phone about how all hard drives fail eventually and how she needs to have a backup system in place. She clearly understood what I was saying, and I made it clear that our conversation was not really about sales but about her protection. No backup drive was purchased.

    Three weeks later, the warranty hard drive replacement failed again. She didn’t back it up and has lost three weeks of work and simply cannot afford the pricey recovery again.

    David Lerner, an owner of the preeminent New York City Apple Specialist and repair shop Tekserve, has in his email signature __”May you have 1,000 backups and never need one.”__ It’s a mantra we all should take seriously.

    This is just one more sad story about 100% preventable data loss. Do yourself a favor and get a Time Capsule, an external drive, even email important documents to yourself or stash them on your iDisk. A $200 Time Capsule is much cheaper than a $2200 data recovery!

    Do yourself a favor… __(be sure to click the green links on the product page to view all specials)__
    “Time Capsule 500GB”:http://www.smalldog.com/product/70770 from $199.99
    “Time Capsule 1TB”:http://www.smalldog.com/product/70771 from $349.99

  • App of the Week

    Hey tennis fans, Wimbledon kicked off this week, and you can follow all the action LIVE on your iPhone/iPod touch. IBM’s application includes…

  • Site of the Week: TidBITS

    “TidBITS”:http://db.tidbits.com is our *site of the week.* Many of you already subscribe to TidBITS as an excellent, essential weekly Mac newsletter. The recently-overhauled TidBITS website has much of the same information as the newsletter, and includes a great archive of back issues.

    “TidBITS, begun in 1990, is an online newsletter and Web site, devoted to the person behind the most personal of personal computers, the Macintosh. TidBITS relates events and products to real life uses and concerns. New TidBITS issues go out every Monday night; breaking news and important updates appear on the Web site more frequently.”

    Adam and Tonya Engst founded and publish “TidBITS”:http://db.tidbits.com, and contribute to it weekly. A regular roster of Mac experts also write for TidBITS. All of them have written Mac books and regularly contribute to Mac magazines.

    “Click here to read the TidBITS website!”:http://db.tidbits.com/

  • Parallels Server For Mac On Uptick

    In our position as one of the larger Apple Specialists, it has been interesting to observe that an increasing number of businesses are adding Macs to their IT infrastructure. We’re seeing Macs in every department (legal, accounting, administrative, creative) of businesses in many different industries. We’ve even seen quite a few business become 100% Mac-based. (Small Dog is 99% Mac based—we have a single old Gateway hooked up to the UPS shipping system in our warehouse.)

    This trend really took off when Apple switched to Intel processors. It seems the “Intel Inside” designation was slightly more comforting to traditional IT professionals than the totally foreign G4 and G5-equipped Macs from years past.

    As IT professionals begrudgingly allowed a few Macs to infiltrate their Windows networks, the workers they supported were finally allowed to use a Mac on the job (after using them for years at home). IT pros saw that the sky didn’t fall when Macs joined their IT ecosystem, and that Macs mostly just worked and stayed out of the way (statically Macs need less support than PCs).

    InfoWorld reports that “A mid-2008 Yankee Group survey of 750 senior IT executives found nearly 80 percent have Macs onboard, up from 47 percent in 2006. Nearly a quarter of these have 30 or more Mac boxes.”

    Recently we’ve noticed an uptick of interest in the Apple Xserve and in Parallels Server for Mac. The Xserve is Apple’s highly rated, rack-mountable, scalable server. It runs the relatively easy-to-use Mac OS 10.5 Server software. At Small Dog, we depend on a rack of Xserves (photo) to host Smalldog.com, network our workstations, etc.

    Many businesses embracing the Mac platform are looking for a Mac server that will still allow them to run a version of Windows (or Linux) Server. We suggest Parallels Server for Mac. Parallels is already delivering the leading desktop virtualization solution for Mac (Parallels Desktop). They also offer the industry’s only server virtualization solution designed for Mac.

    At InfoWorld, Bill Earlywine (IT manager at Video Product Group), says, “We use a Mac server to manage both Windows and Mac users via Mac OS X SMB and Open Directory authentication infrastructure. Our primary enterprise controls are authentication and access control, rather than policy enforcement. Virtualization helps us homogenize management tasks. For instance, we have Windows Server supporting specific functions, running under Parallels on a Mac Xserve, and use Apple’s server management suite for server monitoring and administration.”

    We like Parallels because it supports side-by-side installation of Mac OS, Windows, and Linux on existing (aka, older) as well as new systems. Parallels Server for Mac has 32/64-bit support, and the Parallels Management Console provides integrated management of servers and VMs across different platforms.

    This solution allows small/medium as well as large organizations to:

    • Run server workloads such as email, databases and web applications across different platforms on Apple XServes in virtualized environment
    • Standardize server platforms on Apple XServes while incorporating Windows, Linux, FreeBSD into virtual environments
    • Fully leverage XServe utilization and IT infrastructure investments
    • Reduce cost and complexity of managing the IT infrastructure with effective cross-platform deployment and management on the XServe hardware platform
    • Ensure business continuity with cross-platform migration and system backups

    The current version of Parallels Server features hardware-acceleration extensions including Intel’s Virtualization Technology (Intel VT-x) to provide optimal virtualization.

    Parallels Server and its integrated tools cost just $919.99 from Small Dog Electronics.

    In January, 2008, the editors of Macworld wrote that “Parallels Server for Mac enables you to run almost any server OS in virtualized environments on the reliable Mac platform — and that’s something you can’t do today on a Windows machine.”

    Learn more about Parallels for Mac, including the Desktop and Server versions, click here.

  • MAC TREAT #91: Reindex Your Drive For Better Spotlight Results

    I love Spotlight, the search technology built into Mac OS 10.4 and 10.5. I find it easy to use and speedy (especially on 10.5 Leopard). The Spotlight search field in the menu bar usually provides almost instant results for finding files, folders, and documents, along with emails, contacts, iCal calendars, items in System Preferences, applications, and even dictionary definitions.

    Recently, however, I noticed that Spotlight wasn’t finding files I knew existed on my Mac’s hard drive, and was running slower than expected. After making Spotlight reindex the drive, it’s now back to full speed. Since it’s not obvious how to make Spotlight reindex a drive; here’s how to do it:

    • From the Apple menu, choose System Preferences.
    • Click Spotlight.
    • Click the Privacy tab.
    • Drag a folder or even an entire volume (your hard drive) to the list.
    • Remove the item or volume you just added.
    • Spotlight will reindex the contents of the item you initially dragged to the list.

    You can also do this to index any number of external hard drives. If you have a large-capacity hard drive, this may take up to a couple of hours.

    You can tell that Spotlight is indexing a drive when a little dot is pulsing in the middle of the Spotlight magnifying glass icon. Also, when you click on the Spotlight icon, it will show a progress bar instead of results. Note that you can continue to use your computer as usual while Spotlight reindexed its hard drive.

    Note that many Mac maintenance and utility programs such as Onyx will also force Spotlight to reindex a drive.