Category: 671: Sleepy Software, Repair of the Week, Surge Protection, EpikOne Seminar

Thanks to those who wrote in last week to tell us about receiving multiple issues of Tech Tails. As much as we’d love for you to read it, it wasn’t intentional! We’ve flipped a switch this week with the hopes that it will alleviate that problem. If you *are* still experiencing multiple issues of Tech…

Our friends at EpikOne are about to host their third annual Seminar for Success Summit (formerly OM Boot Camp) in Burlington, Vermont from August 11 to August 14. The Seminar for Success Summit includes four days of in-depth training on Google’s online marketing suite of tools (Analytics, AdWords, Optimizer and more) from Google experts. This…

Google has many excellent, free applications and services for Mac. I rely on many of them literally almost every single day I use my Mac, both at home and at work. Some of the apps are desktop-based (you download and install them on your Mac’s hard drive), while others are browser based (you run them…

Saturday saw more severe thunderstorms, and each storm brings a surge of power-related repairs into the shop. Instead of the oh-so-2001 modem replacements, we’re seeing more and more failed AirPort base stations and Time Capsules. My own base station was fried, in addition to my television, cordless phone, DSL modem, and much of the home…

The Mac Pro has always been a beast of a computer, and even the first-generation examples remain so. Their reliability is second to none amongst the Apple product line, but with some approaching three years old we are beginning to see more failures. This week’s repair is on an 8-core 3.0 GHz unit outfitted with…

I had an interesting repair on my desk this week; a MacBook Pro that froze the __second__ time it was put to sleep after a restart. While sleep issues aren’t terribly uncommon, this specific type of sleep issue was rather unusual. The customer had already spoken with Apple about the issue and they walked her…

Happy Tuesday, It’s vacation season, and many of us at Small Dog are away recharging our batteries. We encourage our employees to vacation, and generous amounts of paid time off are a cornerstone of the benefits offered to every one of us. Carl Grasso, intrepid Service Writer at our South Burlington facility, is in Florida…