Category: 703: Know Before You Upgrade, iTunes 10 Billionth Song Contest, Stop Bouncing Icons

We’re launching a live Ustream show based on our Tech Tails newsletter. Tech Tails is dedicated to real-world troubleshooting and fixing of Mac computers, along with Apple news and product reviews. The 45 minute show is going to allow people to tweet, email and chat questions to Small Dog’s highly-awarded Apple-certified technicians. We will then…

Mac OS X is full of eye candy some of us love, and some of us hate. In some cases, such as with older hardware running modern software, the eye candy can actually consume resources that could be put to better use. Bouncing dock icons are certainly not necessary, but are a nice touch. Those…

The iTunes Music Store is holding a contest for a $10,000 gift card for the lucky person who buys the ten billionth song. On the surface, that staggering number seems nearly impossible and exaggerated, but when I looked at my iTunes purchases folder it became much more realistic. It was a bit unsettling to see…

I received of my least favorite types of emails yesterday. One of our customers purchased an upgrade to Snow Leopard for his Intel-based Mac running 10.5. He spent some time discussing his current setup with the sales associate in our store and it sounded like the upgrade was appropriate. Unfortunately, after installing Snow Leopard, the…

Happy Tuesday, Every technician at Small Dog is Apple certified, and almost every employee at Small Dog reaches the highest level of Apple sales training each year. Certifications are a big thing around here, and I’ve been carving out some serious study time to gain the Apple Certified Systems Administrator certification in the coming weeks.…