Category: 733: RotW: Repair of the Week: Most Unlikely Failure, Using The “Golden Triangle” In Your Business, Basic Troubleshooting

Yep, we are still adding items and dropping prices in our Famous Garage Sale as we prepare for our end-of-year inventory! We have limited Apple items, including a *17-inch Apple batteries, an AirPort Extreme Base Station* and more. Plus, lots of *ink cartridges, cases for iPhone 3G, nano 4Gs and 5Gs* (from Incipio, Speck, Simplism…

My young niece called me last night for help, as friends and family often do, with her grandmother’s MacBook. The Dock and Dock preferences were suddenly inaccessible. While she could navigate through the Finder and launch applications, she could not enjoy the convenience of the dock. She’s not a Mac user, and was in a…

A computer that doesn’t power on lands in our shop every few hours. Most often, these are laptops (er, notebooks), and a good portion of the time, the no-power symptom is a result of liquid damage. For some reason deserving of sociological study, the majority of customers who bring in liquid damaged computers refuse to…

Integrating Macs in a business environment has gone from being an anomaly to a standard. Thanks to Snow Leopard’s phenomenal integration capabilities, the speed and reliability of Apple hardware and the ability to run multiple platforms all on one piece of hardware, using Macs in business can cut down on IT costs and increase productivity.…

Happy Tuesday, We’ve been in the business of Apple sales and service for a long time, and this is reinforced by Don’s and my service of various advisory boards for Apple’s reseller and AppleCare groups. We’re heading to Cupertino tomorrow for a round of meetings to pass on our observations and recommendations to improve customers’…