Category: 783: A Bizarre Keyboard Problem with an Unlikely Solution, RotW: SuperDrive Interconnect, Screenshot Tips

Many of us already know of the ancient keyboard shortcut Command-Shift-3 to capture your screen to a picture file. It’s been around since System 7, and it’s still with us. We’ve made some significant progress over the years. The Command-Shift-3 trick captures a full-resolution image of your screen and places the PNG file on your…

This week’s repair boggled my mind. A 2.33GHz MacBook Pro came in with the simple problem of not booting up from its internal hard drive. I usually start up holding down the Apple and S keys to get into single user mode, and use fsck (“file system consistency check”:http://en.wikipedia.org/wiki/Fsck) to check and attempt repair to…

A MacBook Pro came in last week because it refused to render the “d” character when its key was pressed. This is bizarre behavior that I hadn’t seen before; usually when a customer reports this sort of problem, technicians don’t immediately believe it. We confirmed it was an issue and tried an external keyboard first.…

Happy Tuesday, It’s been quite a week for Vermont. While our headquarters in Waitsfield, VT was safe, the water came alarmingly close to the warehouse. The Mad River inundated much of the Valley, leaving propane tanks, hay bales, buildings, fences, vehicles and most anything you can think of strewn about. The cleanup began immediately last…