Category: 796: Clean Install vs. Deleting Accounts, Reader Feedback, Baby It’s Hot Inside, RotW: Flashing Folder

It is every service provider’s goal to fix each computer quickly and completely the first time. Every so often, though, we don’t succeed. It is the rare intermittent issues that are almost impossible to accurately predict, diagnose and repair. We have the option to send laptops to Apple’s repair facilities at our discretion, and we…

Matt, Great article on cold weather care; this might help your readers avoid repairs. I do photography for a living, and the way I avoid condensation problems in cold weather with my cameras should apply to computers as well. When I’m shooting in the cold, even in below-zero temps, I use clear plastic garbage bags…

Samsung Electronics, the leading DRAM maker, is hoping to capitalize on the world’s growing data storage needs by ramping up development and production of low-power RAM chips. Power savings aside, they hope to help reduce operating costs of data centers by reducing the need for cooling, since low-power RAM chips are dramatically cooler than the…

Multiple customers approach our service counter weekly requesting their Macs be “completely wiped.” Normally, this means they would like their hard drive erased of all its content and the appropriate operating system reinstalled. I’m glad to perform this procedure, or give the customer instructions on how to do it on their own, any time a…

Happy Tuesday, After a week of unseasonably warm weather that melted all the snow we got the week before, we had a chilly, typical December weekend with blue skies and gusty wind. Sugarbush, our local ski area (visible from Small Dog HQ!), opened up for a few days but had to close during the melt.…