Category: Tech Support

In the early days of OS X, a lost password was a significant issue. Before the introduction of the Mirrored Door Drive Power Mac and machines shipping with OS X as the default boot system, should you forget your password you had significant problems. When Macs first shipped with OS X as the default boot…

People love their iPads. They take them everywhere and use them for everything. Many have grown somewhat dependent on them, so I can understand their concern when an app suddenly won’t work. For example, they open Safari but instead of being able to enter their search into Google, the screen is just gray. They can…

While many of us have switched from iPod to iPhone, or even given up either for iPad, it certainly seems that most of us still have working iPods. Every iPod’s day comes eventually, but in a wide variety of cases, it is possible to revive a seemingly dead iPod with one of five simple steps.…

The old adage says there are only two certainties in life: death and taxes. I’d like to add a third: hard drives die. It might be today, tomorrow, next week, next year. It might be 5 years from now. At some point, it will die. The eternal question is, why? Hard disks are prone to…

When Apple introduced the Power Mac G5 in 2003, it was touted as “The world’s first 64-bit personal computer.” This was due to its IBM PowerPC G5 processor’s 64-bit architecture, which enabled the Power Mac G5 to break through the 4GB barrier and support up to 8GB of RAM. 64-bit hardware has been around since…

Back in February, the Apple world was rocked by the announcement of a Trojan called BlackHole RAT (Remote Access Trojan) that could allow someone to access a machine remotely, without the knowledge or permission of the user. (Okay, so maybe “rocked” is an exaggeration; more likely a couple of people yawned and clicked through to…

Whenever Apple releases a new version of iOS for their iPod, iPhone, and iPad, everyone flocks to their computers to grab the latest and greatest. Most of the time everything goes fine and you can enjoy the new features, but occasionally something goes wrong and a cryptic error dialog pops up, leaving you frustrated and…

Given the prevalence of Wi-Fi compatible devices such as the iPad, iPod touch, and Apple TV, it’s easy to take wireless internet access for granted. One integral piece of the Wi-Fi puzzle that many people overlook is their router. In many cases a router—which generates the Wi-Fi these devices rely on—can make or break a…

One of the most common things we see in our shop is MagSafe power adapters with damaged wire insulation and/or fraying where the thin cord meets the power brick or where the cord meets the actual MagSafe tip. While many consider this the result of a design flaw (coupled with the fact that Apple does…

I occasionally get customers who say their systems are running very slowly. They may be brand new or a couple of years old, and the actual cause varies. Maybe they upgraded to the latest version of an application and now need more RAM. Maybe their hard disk is running low on space, or perhaps it’s…