Category: Tech Support

This article was originally published in Tech Tails, our weekly “techy” newsletter. You can subscribe to it, and our other newsletters, at www.smalldog.com/newsletters. You’ll find not only great tips and tricks for your Mac, but industry news, a look at our workplace culture, and many deals not advertised anywhere else! Keith of Knoxville, Tennessee wrote…

Back in the days of the Classic MacOS, one of the most powerful keys to hold down at boot was the space bar. Introduced in System 7.5, Extensions Manager allowed users to select sets of extensions and troubleshoot conflicts in the middle of the boot process. Holding down Apple and Option at boot rebuilt the…

A handful of customers have popped into the store asking about the volume on their iPod. It’s one of two things: “My iPod seems too quiet, I want to BLAST my tuuuunes man!” “I’m afraid my son’s ears are going to fall off with the way he blares his music!” The easy fix for both…

Today I bought a new MacBook Core 2 Duo 2.0GHz Black for my girlfriends birthday (sssh, don’t tell her)! I also upgraded the RAM to 2GBs. I did the RAM install myself and as I’ve done this procedure many times I am quite familiar with the process. Pushing the 2 levers inside the battery compartment…

I had a customer ask me about a problem she was having with iPhoto. She told me she was trying to import a movie clip from her digital camera, 180 seconds long, into iPhoto and it wouldn’t import. However, several shorter movie clips imported with no problem. Does anybody have any ideas as to what…

The news and blogoshere was wild reporting on the first Trojan horse to affect Mac OS X 10.4 (Tiger) named Leap-A. This has been categorized as a low-level threat by all of the virus software manufacturers, as it requires the user to download and install it. Macworld reports on Leap-A (aka Oompa Loompa) providing some…