Category: 642: Repair of the Week, Browser Launch Failures and More Videos

The perfect gift for those who still want an iPod! The 3G models are generally $10 less than the current 4G models, and the Blue ones are $20 less at $129.99! The 3G model has been very popular with many of our customers. It has virtually all of the same features (can play music, photos…

As you may have heard, DHL is shutting down domestic shipping operations at the end of January. While you can still ship a package out of the country (or into the country) via DHL, you cannot send one from one point in the United States to another. AppleCare used DHL almost exclusively for service parts.…

While I spend less time in the tech rooms now than I used to, I do pick up a handful of repairs now and again to keep the queue as short as possible for our customers. One particularly interesting machine worked perfectly in every way, except that no web browser would launch and stay open…

One of the more difficult lines to walk as a technician is the line between manufacturing defects and user-created defects. It’s not unusual for a customer to come in with a malfunctioning machine that they believe has a warranty covered defect only to find out that the problem was actually created by physical damage or…

Last Friday I was presented a unibody MacBook Pro with limited function of the new glass trackpad. Some gestures would work, but others wouldn’t. The first step in most any repair is to reset the SMC/PMU and PRAM, and then run Software Update, but these had no effect – even the trackpad firmware update didn’t…

Happy Tuesday, In the middle of the second major snowstorm in as many days, Don, Grace, Tony and I went snowmobiling on Sunday. At least eighteen inches of snow were groomed and packed down on the trails the night before, and there were already six inches of fresh powder on top by the time we…