Zoom and Voiceover in iOS

Working at the Service Check-in Counter, I often have customers asking me how to get out of Zoom and/or Voiceover on their iOS devices. While most people have Zoom and Voiceover disabled, it still shows up now and again.

If you have used Zoom, the image to the right may seem familiar. If this happens, you can try to enter your passcode and navigate to Settings to turn off Zoom but this can be difficult. An easier way out is a simple 3 finger tap twice which will Zoom you back out.

If you have seen the image above, then you also must have experienced Voiceover. Instead of using your finger to select individual apps, the screen is sectioned into rectangles, and you select that shape as whole. It is very hard to navigate, and the whole time a voice is instructing your movement. Voiceover is helpful for the visually impaired, but can be a hinderance if turned on. You must navigate back to Settings > Accessibility and turn Voiceover off if you do not wish to use it. If you have the shortcut enabled, you can try triple clicking the home button. This will turn off Voiceover. I would recommend turning off both Zoom and Voiceover, unless of course you need them and are familiar with their commands.

Similar Posts

  • Getting Ready for El Capitan

    Downloading the latest Mac OS this next week is the easy part. Unless you start the download when another 2 million people are doing the same thing, Apple makes the upgrade process very painless. And of course, it is free, too! There are some steps you should consider as you prepare for El Capitan to make it a smooth process.

    BACK UP!
    Yes, I am shouting! Back up your data all the time but especially whenever you are updating your operating system. We have talked endlessly about how fabulous Time Machine is as a tool to back up your data. DO IT NOW. Upgrading to El Capitan is a great excuse to make a fresh back up of your priceless data.

    Do you know who you are?

    Do you know your Apple ID and the password? You are going to need that to upgrade. It will be asked for when you start the download and you will also be asked for it during the El Capitan and iCould setup. If you wrote it down on that little scrap of paper that is somewhere in your wallet, now would be a good time to find it.

    How Old is Your Mac?

    Sorry, that old SE 30 will not support El Capitan so you should make sure that you know if your Mac will support the new operating system. Here’s a list of the supported machines:

    iMac (mid-2007 or newer)
    MacBook (late 2008 Aluminum, or early 2009 or newer)
    MacBook Air (late 2008 or newer)
    MacBook Pro (mid- to late 2007 or newer)
    Mac Mini (early 2009 or newer)
    Mac Pro (early 2008 or newer)

    If you do not know your model you can go under the Apple menu and select About This Mac and if you are running Yosemite you will see something like this screen shot that will show you the vintage of your Mac.

    RAM and Storage

    The two mostly commonly confused terms in technology. Well, you need enough of both memory and storage. In the case of memory, Apple recommends a minimum of 2GB, however; Small Dog Electronics would set that minimum at 4GB. I think you will find your experience with El Capitan to suffer with only 2GB. If your Mac’s memory can be upgraded, now might be a good time!

    Storage is also important. We always recommend that you have at least 10-15% of your hard drive or SSD drive free just for cases like this. The installation of a new operating system creates a lot of temporary files that need space to live before they are ultimately deleted by the installation. Apple says that El Capitan takes about 6GB and that you should have 8GB free. That is cutting it pretty close. I would recommend that you have a minimum of 10GB free and pay close attention to the 10-15% free space. Now would be an excellent time to purge some files and old stuff that you really don’t need – like that downloaded copy of the Sopranos last season.

    Are you up-to-date?

    Is there a number in the icon of the App store? Have you done all your updates for the operating system and apps? Developers have been optimizing their Apps for El Capitan for several months so doing all those updates before you upgrade to El Capitan may make things go easier for you, too!

  • Electronic Signing Made Easy

    I was at a customer’s office the other day helping to set up their new Mac system. It was a busy construction company and they needed help getting wireless scanning operational. I noticed that they were using Adobe Reader for their PDF files, so I introduced them to “*Preview*”:https://support.apple.com/en-us/HT201740. Once I set the Finder to open PDF files with Preview instead of Reader, I showed them how to access the scanner to scan documents right from Preview.

    As I had them practice this, I noticed that much of their scanning needs were for documents that they would print out, sign, scan and then email to clients. When I showed them how to use the “signature” function in Preview they immediately saw the value and time saved. So, I know many of you already know how to use this tool, but I thought I would go over it so you too can use your electronic signature.

    Preview is used to view and edit PDFs and images, import images from a camera, import documents and images from a scanner, add pages to a PDF and also to take screen shots. When you have a PDF that needs your signature, the old way of doing this would be to print out the PDF, sign it, scan it and send it back. With Preview you can skip some of that work. You can capture your signature using your trackpad or better yet, using your camera on your Mac.

    ! Annotate > Signature > Manage Signatures*. When you select *Create Signature* you have a choice of trackpad or camera. While signing on your trackpad is okay, I prefer the camera method. Here you take a white piece of paper and sign it. Then click on *Camera* as the means of capturing your signature and hold up that piece of paper to the camera on your Mac. Once you align the signature on the blue line you can hit *Done* and your signature is stored. If you don’t like the first try, click *Clear* and do over.

    To add your signature to a PDF document click on the *Sign* button !http://blog.smalldog.com/images/4295.png! or use the path *Tools > Annotate > Signature* to select the signature. Once it has been placed on the document you can drag it to where you want it, then use the handles to adjust its size. Save the document and you can include it in an email with your signature. Remember that the *Save As* command is sort of hidden now but to get to it simply hold down the *Option key* when you select *File.*

  • The Safety and Security of your Personal Information

    With all the headlines these days about data breaches, hackers, and spyware it is understandable that the safety of your information in cyberspace is on everyone’s mind these days. When we hear about companies such as TJ Maxx, Target and, most recently, TurboTax (hmm…companies that begin with the letter “t”…) getting hacked and potentially losing critical customer information, it can make consumers hesitant to use a lot of this brilliant new technology.

    Here are a few ways Apple ensures the safety of your information and a few tips on how to protect your information:

    Passwords, passwords, passwords…they can be the bane of our existence and are so hard to remember: “What password did I use for this site?? Is it case sensitive?? Did I use letters or numbers?? Holy cow that’s a lot to remember. 1, 2, 3, 4, 5!?!? That’s the same combination I have on my luggage!!!”

    The strength of your password goes a long way towards protecting your information. As you might imagine, a password like “password1234” is not a very strong password. As time goes by, the requirements for passwords have become stricter and stricter as criminals devise more and more ingenious ways to steal your information. I personally recommend using a name and a year to begin with. This ensures its an easy password to remember, but not easy for someone to guess. Make certain it’s at least 8 characters. Add a capital letter and a special character to your password to make it even stronger! For example “Jenny5309!” is an example of a strong password. It has more than 8 characters, a combination of letters and numbers, a capital letter and a special character. It would be difficult for anyone to guess (unless they happen to have a family member named Jenny who was born in September of 1953.) It’s easy for you to remember because you do!

    Oh and FYI, nobody at Apple, or Small Dog Electronics has access to your passwords. If anyone ever calls or emails and asks you to give them your passwords, please feel free to refuse that information to ANYONE. That goes for any other password you use, whether it be for your email or your bank account.


    Ahh, the iCloud, is it up in the sky? Where exactly IS this cloud and will it follow me around dropping rain on me wherever I go??

    Here’s a great source of information on iCloud.

    Our main concern here is the security of your information. The iCloud uses a minimum of 128-bit encryption and as much as 256-bit to safeguard your information. What is encryption you ask? In the simplest of terms, your computer uses your password like a key to unlock your information. In the case of 128-bit encryption, your computer has THE single key to unlock ONE lock out of a possibility of 6 trillion locks. That’s trillion with a T! As you can imagine, that is a great number of locks to try to pick. Major financial institutions, the government and the military also use between 128 and 256-bit encryption.

    One of the major benefits of owning an Apple computer rather than a PC has always been they are less susceptible to viruses, trojans, malware, and other nasty bugs out there. This is still true, however some still slip through. These programs can wreak havoc on your system and cause general headaches all around.

    “Lets be careful out there.” This applies to the internet as well as the mean streets. Use strong privacy settings on social media sites. Use caution when entering financial information online. Look for a tiny picture of a padlock in the bottom right hand corner of the page you are on. Another way to tell if a site is secure is the web address. Sites with a web address that begins with https let you know the site is secure. Make sure your operating system stays up to date and your firewall is active.

    If you start to get pop ups, advertisements, and other annoyances don’t fret; there is an easy fix. Follow these steps to rid your computer of theses hooligans by following these steps to the letter.

    Woof, arf, woof! (Don’t forget to have fun!)

  • A Candle-Powered iPhone?

    If you’ve been reading Kibbles and Bytes over the past few months, you might have noticed I’ve written more than once about power…

  • Keep Your Passwords!

    You have a password for the online banking, one for your Apple ID, one to log into your retirement amount. Your password for your bank has to have have at least one numeric number, but can’t start with a number and it can’t have any more than two of the same characters found in your username. Your retirement account must include at least 3 numbers and one special character but they can’t be consecutive.

    Does this sound familiar? In the perfect world we would only need one password, but unfortunately for security purposes and as hackers get better at what they do password strength has become critical and part of our everyday lives. The hassle with this is that most sites have their own sets of rules for password strength leaving many of us to peck away at our keyboards or devices in a sometimes endless game of “remember how you manipulated your favorite password 16 different ways and can’t remember if your banking site used the password with the capitalization or the one with the ampersand”.

    For a very long time I will admit my method of keeping track of my usernames and passwords was the stickies program on my Mac, much to the dismay of our IT manager! While stickies are easily accessed they are not secure and I do not recommend this method. Where you should keep them is in your keychain. You can access your keychain through applications and then utilities. Once you are in your keychain you can manually add preferred sites, accounts and passwords you wish to store. Another huge benefit is secure notes. Secure notes allow you store additional confidential information. Keychain is safe and secure because in order to view any of the passwords stored there you need to enter your administrator password. Within keychain you can make sure to safely and securely keep your passwords, and when you forget if you needed that capitalization or ampersand in your password you can simply open keychain and enter into the search field the website for which you need to confirm the password.

    Now what if you don’t have a mac? The loss of passwords, and most often your Apple ID password is a huge concern with users of iOS devices only. Luckily there is an easy solution for that, iCloud and iCloud keychain. Simply go to settings, iCloud and then select keychain. Your iOS device will begin to store your logins and websites. Additionally you can add specific websites and passwords manually to your phone or iPad under safari and then selecting passwords. This is also where you would look if you can’t remember login information.

    Recording safely your logins and passwords is an often overlooked step, especially when users of iOS devices accidentally have the device damaged or lost. Saving your passwords safely and using iCloud keychain can avert your being logged out of accounts.

  • APP REVIEW: Limbo

    Limbo: perfect game for Halloween night (or any other night actually)! Limbo, by Playdead, is probably one of my favorite games of all…