Kibbles & Bytes Blog

  • Vote For Us in the Hippo's Best Of 2012 Survey!

    Hey, all you Manchester, NH and surrounding area folks! One of our favorite newspapers, “*The Hippo,*”:http://www.hippopress.com is hosting their annual “Best Of” awards, and we need your vote!

    We’re still new in the area, but if you’ve been to our location in the Mall of New Hampshire and have had a good experience, tell them: *On Question #125: “Thing we forgot to ask about,” put “Best Computer Service Shop–Small Dog Electronics”*

    “*Read more and click through to the survey here.*”:http://www.hippopress.com/best-of-2011 Hurry–voting ends at 11:59pm on February 28. (No love for Leap Year?)

    Thanks to all of our loyal customers!

  • Spam Sieve Gave Me the Gift of Time

    I’ve previously mentioned that I started to use Spam Sieve from “*C-Command software*”:http://www.c-command.com and I wanted to follow up with what is a very glowing report.

    My email address is very public, so the amount of spam I receive is totally out of control. While we maintain spam filters on our servers, cranking up the strictness also means that we have a lot of false positives. The volume of spam has increased lately, and was just overwhelming; it literally took me hours each week to delete it so I could get to the good stuff.

    As I was researching client-based spam filters, I came across Spam Sieve and some great reviews. I installed it, being very careful to follow the precise directions from the developer, which involved turning off Apple’s junk mail filter before setting it up. The results have been outstanding! I checked the statistics from Spam Sieve right before writing this, and I am currently running at a 99% accuracy rate and have filtered over 21,000 spam messages.

    I continue to take a look at the spam folder to make sure I am not missing anything important, and when I was training the software, I would find an occasional message to train but now that’s a rare occurrence. Instead, I have an inbox with only the messages that are from real people–a dream come true and well worth the $30 fee considering the hours it’s saving me each week!

    What is remarkable is that Spam Sieve learns and adapts to your email while it maintains a “whitelist” of your previous correspondents and also a “block-list” for the bad guys. When I search the Spam folder, the messages are color-coded, indicating just how “spammy” the message is. I have learned to trust those colors, so it makes scanning that folder that much easier as I scan for the red, orange or yellow messages first.

    While Spam Sieve does not, by itself, solve the problem of the absence of spam filters on iPhone or iPad, there is a way if you have an IMAP email account to handle that, too. This was a great help when I left on vacation. I set my MacBook Air to stay on and left Mail open and active. This allowed Spam Sieve to do its work and I only got good messages on my iPad in Jamaica. Of course, I could not look at the Spam folder, but the geniuses over at C-Command even came up with a work around to move my Spam folder to our IMAP server.

    If you are being plagued by junk mail and Apple’s junk mail filter just ain’t cutting it, I cannot give a higher recommendation to Spam Sieve, as I value it as an essential piece of software. I convinced my skeptical IT department to adopt it and buy a site license for all Small Dog employees. It is just that good, and will give you that most precious gift–time.

    “*Spam Sieve*”:http://c-command.com/ is available in 1- to 50-pack licenses, starting at $30. Click the link above to download a free trial and purchase!

  • Weekly Apple News Recap | 2/20-2/24

    *Happy Birthday, Steve…*
    It’s a bittersweet day…though mostly bitter: Steve Jobs was born on February 24, 1955, and today would have been his 57th birthday.

    “*Read more on this story here.*”:http://macdailynews.com/2012/02/24/today-is-the-57th-anniversary-of-steve-jobs-birth/
    “*Watch his 2005 Stanford Commencement Address.*”:http://www.youtube.com/watch?feature=player_embedded&v=UF8uR6Z6KLc
    “*Read more about Steve’s life here.*”:http://www.answers.com/topic/steve-jobs

    *2011 iPhone Sales Top 28 Years of Mac Sales*
    Yep, you read that right: In 2011, Apple sold more iPhones (55 million!) than they’ve sold Macs since their inception 28 years ago.

    “*Read more on this story here.*”:http://www.macobserver.com/tmo/article/2011_iphone_sales_top_28_years_of_mac_sales/

    *Apple Updates Firmware for Notebooks and Desktops*
    On Thursday, Apple updated the firmware for the 2011 MacBook Pro, MacBook Air, iMac and Mac mini, improving stability and reliability. Updates are located in Software Update.

    “*Read more and see if your machine qualifies here.*”:http://www.macobserver.com/tmo/article/apple_updates_firmware_for_2011_macbook_pro_air_imac_mac_mini/

  • MAC TREAT #176: How to Set an iTunes Allowance

    For those of you who share a home computer between family members, this is a helpful tip if you’d like to give the kids access to the iTunes Store without giving up your credit card number.

    To set up a monthly iTunes Allowance, follow these steps:

    * Log in to your main account (your administrative account, if you will–the one you’d like to use to manage the allowance)
    * Click Redeem (located under “Quick Links”)
    * Select “Gift a Gift on iTunes”
    * You’ll see a list of choices–click “Set up an allowance now” next to the piggy bank icon

    Once you’re in the iTunes Allowance section, just add your name, the recipient’s name and the monthly allowance. You’ll have the choice to pick when to send the first installment; this will repeat monthly, but you can cancel at any time in your account settings.

    __Note: You’ll need to have the Apple ID of the recipient in order to complete the setup. If the recipient doesn’t have one yet, you can create one.__

    Click Continue and the recipient will immediately be able to access the credit.

    “__via Maclife__”:http://www.maclife.com/article/howtos/how_set_itunes_allowance

  • Dear Friends,

    The sap is running in the sugar maples, clearly the earliest in my memory, the ground is bare and even my kiwi plant is starting to bud. This is the mildest winter that I have seen here in the Green Mountains, but it is not over yet and there is snow in the forecast for tonight.

    I had a great time on my break in Jamaica and am rested and ready. I really think that paid vacations may benefit the company either as much or more than the employee, so we ask our employees to take their vacation time in large chunks rather than a day here and a day there. We benefit when employees take the time away from the business, de-stress and then come back with renewed energy and new ideas.

    I am very pleased to announce a new/old addition to the Small Dog team. Dawn D’Angelillo was Small Dog’s fourth employee and worked long and hard for the company for a decade before she left to pursue other interests. She was my original co-author for Kibbles & Bytes and was responsible for all of the marketing at Small Dog Electronics. Dawn will be returning to Small Dog Electronics as our Director of Marketing starting next week.

  • VLC to Provide Blu-ray Support for OS X

    VideoLan, developers of the popular (and free) VLC video player, announced that their 2.0.0 version for OS X will have some exciting new…

  • VLC to Provide Blu-Ray Support for OS X

    VideoLan, developers of the popular (and free) VLC video player, announced that their 2.0 version for OS X will have some exciting new features. It will use an interface similar to iTunes, have a full-screen mode in Lion, and if you have the right hardware, allow unprotected Blu-ray playback.

    OS X has no built-in Blu-ray support–you can’t just connect a Blu-ray drive to your Mac and play movies on it. You have always been able to use a Blu-ray drive for data storage, and you can create a Blu-ray movie disc on a Mac, you just can’t play it back without using a different device. There have been other attempts at Blu-ray playback, but so far none have been reliable. Mac Blu-ray Player touts itself as “the first universal media player for Mac and PC in the world,” but reviews for it are anything but positive.

    VLC has been known for years as THE cross-platform player. No matter what you try to play, VLC “just works.” QuickTime, Windows Media, MKV, and even movies with subtitles are supported. Now they are adding Blu-ray support to the list, making it the complete solution.

    *Update!* When this article was written, VLC was still in beta. Last Friday, “*VLC released version 2.0.0*”:http://www.videolan.org/#download. Note that the Blu-ray support is listed as “experimental” (menus are currently disabled) but the basic support is there. Good news all around–it has better integration with Lion but still supports Leopard and PPC users.

  • Advanced Networking: OSI Layers Overview

    In the beginning of networking, when ARPANET was still in its infancy, the collaboration that was necessary to make communication work smoothly between computers was built upon the RFC (Request for Comment) model. In building ARPANET, many of the most talented computer scientists of the time (circa 1969) started creating informal documents to share ideas on how networking should function and how connections should be managed.

    To make networking universal and non-proprietary, the OSI model was established. OSI (Open System Interconnection) is considered to be the basis of TCP/IP and networking as it is deployed today. The OSI model consists of seven layers describing the functions and elements of a network and how they should all interact. The seven layers are Physical, Data Link, Network, Transport, Session, Presentation and Application. Each layer plays an important part in how data is sent and received on our networks of today.

    The first layer of the OSI model, Physical, describes the aspects of the physical connection, be it voltages over copper to wavelength of light emitted in fiber-optic connections. It is responsible for establishing connections and terminating them too.

    Layer 2, the Data Link layer, is responsible for the transmission between network nodes. The Data Link layer of the OSI model has two sub-layers, LLC and MAC. The Media Access Control, or MAC sub-layer, makes sure that the received frame was meant for a specific machine by verifying that the MAC was encoded within the frame. The LLC (Logical Link Control) sub-layer provides the tolerance for running several different protocols on one network medium. It also helps provide flow control as well as error management.

    The Network Layer is responsible for the routing of data, logical addressing, datagram encapsulation and it too helps in error handling. Logical addressing in the network layer is based on the IP protocol from the TCP/IP suite. The addressing provided by IP (Internet Protocol) is also used in the routing at this layer.

    Layer 4, Transport, makes sure data can be sent reliably from the sending node to the destination. It is at this layer that acknowledgement, or ACK, becomes part of the communication. An ACK is simply the step of the receiving node sending an acknowledgement that it has received the complete message. If no ACK is sent, depending on other factors, the sending node may choose to retransmit the message.

    The Session Layer is the 5th layer of the OSI model. The Session Layer controls the timing of transmission and who will send versus who will receive at any given time. It is responsible for the integrity of the connection between the nodes. The Session Layer determines speed of data transmission based on other attributes from lower layers. Depending on the physical connection, it is the session layer that will decide if transmission will be simplex, full duplex or somewhere in between.

    Layer 6, Presentation, is responsible for the how the data is encoded. Presentation takes the information from the Application Layer (layer 7) and breaks the data down into ASCII or EBCDIC language. It is the layer responsible for the syntax of the communication, as well as the encryption and compression of the data to be sent over the network.

    Lastly, the Application Layer is the function of what you want the network to do. The protocols of HTTP, FTP, SMTP, POP and many others determine what data will be assembled by the lower levels and sent across the network to provide the outcome you plan for.

    While this is by no means a comprehensive list of what each layer does, it is because of the RFC and OSI model that these defined layers were developed to regulate and standardize communications over networks.

    “__Image source__”:http://studynet-work.blogspot.com/2011/09/open-systems-interconnection-osi.html

  • Apple Announces OS 10.8 "Mountain Lion"

    Apple announced last week that the next release of OS X, dubbed “Mountain Lion,” will be released this summer. Ever lessening the gap between OS X and iOS, Mountain Lion adds a few features and streamlines several others.

    One example is iCal, which will be renamed Calendar. Rather than have a To-Do list as part of Calendar, Apple has added Reminders and moved the To-Do list there. Now there is a one-to-one match between where your information is stored on your iPhone and on your Mac. Same goes for Notes; no longer part of Mail, Notes is now its own application similar to how it is in iOS. You don’t have to search for “where did my notes go?” after syncing your data.

    Another addition is Messages, which updates iChat to include iMessage functionality. You will be able to chat with iOS users directly using the same program you use to chat with AOL, Jabber, Google, and Yahoo! subscribers. Further, messages will be synchronized across devices, so there’s no more “where was that message with that phone number?”

    Game Center has been added to OS X, so you have the same achievements and leader boards as on your iOS device. More Mac game developers are coming up with versions for both platforms, so now you will be able to share your scores between them.

    Finally, a sharing feature many have been looking forward to: AirPlay Mirroring. If you have ever used an iPad to share your screen with a second generation Apple TV, Mountain Lion will give you this same feature.

    Releasing a new OS so soon after Lion seems to be setting a new trend–is Apple now going to release smaller, annual updates? Instead of releasing a new operating system every two years for $129, perhaps they are now going to update more frequently for $29.99 (but don’t quote me on that). Using the App Store for distribution certainly makes it easier to obtain the software–no more driving to the local store or ordering online and waiting a few days–as well as lessens the environmental footprint.

  • So, it’s that time of year again…the time of year that I __may__ look forward to more than the when the issue of Cat Fancy hits my doorstep. I am talking about the Hippo’s annual Best of voting for 2012.

    We here at Small Dog feel that we do the best of anyone in the Manchester, NH area for service and support. We would love to have our loyal readers know that their vote does count and that if you have had reason to use our award-winning service–and you feel that we deserve some recognition–we would love to have you fill out one of the surveys and fill in our name on entry #125: “Thing we forgot to ask about.” Please put “Best Computer Service Shop – Small Dog Electronics” and then the fine people at Hippo Press will do the rest.

    “*Fill out the survey here.*”:http://www.hippopress.com/best-of-2011

    I do hope that we can win, but I know that I can only do one entry (that’s what the rules state), so I will have my cat do one as well. He has never had anything serviced there, but don’t tell them that.

    Thanks for your support! And now on to the technical stuff…

  • Calling all Switchers…and anyone else who wants a great deal on Microsoft Office: Mac 2011! Get our Home and Student OEM version of…