Kibbles & Bytes Blog

  • 1 Million Apple TVs Sold

    The re-designed Apple TV is officially a hit. Apple this week confirmed having sold over 1 million units in a mere 3 months. The device’s rampant popularity is undoubtably due in part to its attractive price point of only $99.

    Apple’s strategic redesign of the device’s feature set has likely played into the device’s popularity as well. With a greater emphasis on streaming rentals, and less on syncing and media management, Apple has targeted a wider audience beyond the “hobbyists” who adopted the first generation of the device.

    Akin to a hockey puck, the Apple TV boats big software despite its diminutive size. In the months following its September release, Apple has already enhanced the device with AirPlay support and functionality with iOS apps such as “*Remote.*”:http://click.linksynergy.com/fs-bin/stat?id=19XpSnZWhPI&offerid=146261&type=3&subid=0&tmpid=1826&RD_PARM1=http%3A%2F%2Fitunes.apple.com%2Fus%2Fapp%2Fremote%2Fid284417350%3Fmt%3D8%2526uo%253D6%2526partnerId%253D30

    Though many users are clamoring for an Apple TV App Store, for its price point the device is already sufficiently robust for the average user. While in theory, Pandora, Hulu, and other 3rd party apps would be welcome additions to the device’s repertoire, users will have to continue to wait for Apple to introduce such features.

    As it stands, the Apple TV is a well rounded package that fits almost anyone’s budget and home theater. If you didn’t receive one this past holiday it’s a great way to spend a gift card!

    To learn more about the Apple TV click “*here.*”:http://www.smalldog.com/product/76960/at_kb

  • Skype App Updated With Video Calling

    Yesterday, Skype updated their popular VoIP app for iOS to version 3.0. The update brings a host of refinements and new features to the app, among which is two-way video calling over WiFi or 3G. This highly anticipated new feature lends functionality beyond Apple’s own FaceTime technology to the app.

    Unlike FaceTime, which is currently only Wi-Fi compatible, Skype now allows for video calling over 3G. Though additional data charges may apply–for those with limited data plans–this is great news for many iPhone users with either higher tiered, or unlimited data plans.

    Much like Apple’s FaceTime Beta OS X application, Skype 3.0 allows mobile users to initiate a video call with Skype desktop users on both Macs and PCs. Perhaps more interesting is the list of supported devices. While FaceTime is exclusive to the iPhone 4 and 4th generation iPod touch, video calling with Skype is supported–for better or worse–with a range of older iOS devices.

    According to the release notes accompanying the update, two-way video calls are also supported on the iPhone 3GS, and receive-only video calls are supported on iPad and 3rd generation iPod touch.

    While video calling devices with front facing cameras is certainly optimal, Kali and I experimented and tested a video call between an iPhone 4 and an iPhone 3GS. As the 3GS lacks a front-facing camera, it was a bit awkward maintaining a face-to-face conversation.

    The chat itself worked flawlessly, but I found myself looking for a mirror–or periscope–around the office to no avail. This was more of a shortcoming of the device than the app though. I can see where a situation involving multiple people and or something cool to show the caller with the rear-facing camera would be useful.

    Regardless of the limitations some users may encounter due to their devices, enabling video calling over 3G is surely the update’s greatest asset. Though Skype and Apple seem to boast an amicable relationship–the update did have to be approved after all, this seems like a clear gesture that Apple needs to step up FaceTime in order for it to succeed.

    Skype is a free download, and is available “*here.*”:http://click.linksynergy.com/fs-bin/stat?id=19XpSnZWhPI&offerid=146261&type=3&subid=0&tmpid=1826&RD_PARM1=http%3A%2F%2Fitunes.apple.com%2Fus%2Fapp%2Fskype%2Fid304878510%3Fmt%3D8%2526uo%253D6%2526partnerId%253D30 Please note that video calling requires iOS 4.0 or above, and is fairly data-intensive over 3G.

    For an app to help you keep better track of your monthly data stipend check out DataMan “*here.*”:http://click.linksynergy.com/fs-bin/stat?id=19XpSnZWhPI&offerid=146261&type=3&subid=0&tmpid=1826&RD_PARM1=http%3A%2F%2Fitunes.apple.com%2Fus%2Fapp%2Fdataman-real-time-data-usage%2Fid393282873%3Fmt%3D8%2526uo%253D6%2526partnerId%253D30

  • Mac New Year's Resolutions

    With only hours left in 2010, it is high time to consider your New Year’s resolutions if you haven’t already. While you’re at it, you might want to add “not procrastinating on making resolutions” to the list. When considered, all resolutions essentially share the same theme.

    Whether it’s getting into shape, doing better in school, or going for that big promotion at work, self improvement is the most common underlying trend. As such, we thought that it would be fitting to compile a list of Mac-themed resolutions. The following tips–when adhered to–will lead to an improved and enlightened Mac user experience in 2011.

    *Clean Up That Desktop:*

    Having a messy desktop can actually consume valuable system resources if left unchecked. Though it’s a subtle sluggishness, if you have hundreds of unkempt icons constructing your desktop “wallpaper,” your Mac’s performance is likely taking a hit. While moving your extraneous files into a single “stuff” folder will temporarily remedy the situation, a great resolution is to organize your files once and for all.

    See if you can get your desktop down to just the Macintosh HD icon! Remember you have Stacks, Spotlight, and of course, your Home Folder to help keep you organized.

    __Editor’s note: Remember that, depending on your back-up method, your desktop may not be included, so keeping your works-in-progress there is generally a bad idea. One thing I do is create shortcuts to current projects (in folders–and I try to keep the number to no more than two aside from the HD icon) on my desktop that really live somewhere else. -KH__

    *Back it Up!*

    Thanks to Apple’s automated Time Machine backup software, this resolution requires the least amount of effort. If you aren’t already backing up on a frequent basis with the included utility, then you are subjecting yourself and your data to a completely avoidable risk. Don’t wait until you’re personally struck by data loss!

    The dollar-to-gigabyte ratio is better than it’s ever been, and there are drives to fit every lifestyle and budget. If you do nothing more for your Mac in 2011, pick up an external hard drive and start backing up.

    __Editor’s note: My rule of thumb is to use a backup drive that has at least as much space on it as your internal drive, and then add 20%. (So if your internal drive is 250GB, get a 300GB backup drive.) That way, in case of emergency, you can use that drive to back up the entire contents of your internal drive even if it’s full. I can’t count the number of times I’ve seen people in a bind where they need to back up what’s on their computer, but there’s not enough room–no one ever believes they’ll use all of those GBs, but somehow they always manage to do so! -KH__

    *Keep Software Up to Date*

    Though the Mac App Store promises to make tediously sifting through your Applications folder checking for updates a thing of the past, it doesn’t mean this isn’t an important routine to follow for existing applications. Keeping software up to date–especially when it’s from Apple directly, keeps your machine running smoothly.

    While Software Update automates the process when it comes to Apple’s own software, it’s a good habit to check third party apps for updates every so often. On the 6th of next year, this too will be partially automated thanks to the Mac App Store (though not every third party app will be immediately available on Apple’s debuting platform). Even if it’s just keeping an eye out for updates in iTunes and the Mac App Store, don’t run outdated software in 2011!

    __Editor’s note: Software updates can be an easy way to troubleshoot when things aren’t acting the way they should. (We always ask, “Did you recently update?” or “Did you update the driver to make sure it’s the most recent version?” when helping to troubleshoot software and peripheral issues.) Word to the wise, though. If you run important third party applications, make sure you read their compatibility notes. You will always want to make sure that your operating system and additional apps stay in sync–for example, if an update to 10.6 comes out and you run Software Update, you *may* have a delay in complete compatibility with a third party plug-in. -KH__

    *Take Out the Trash*

    If you’re the digital equivalent to TLC’s ‘Hoarders,’ 2011 marks a great opportunity to start letting old files go. It always surprises me to find friends storing gigabytes of files in their Trash. Chances are those files are in the Trash for a reason… to be deleted.

    If you’ve fallen into the habit of using the Trash as a organizational tool for files that you “probably don’t need,” it may be a good idea to reconsider your organizational process. Emptying your Trash regularly will enable you to reclaim precious disk space. If you keep regular backups of your data, parting with old files should be easy.

    __Editor’s note: Too often, people wonder why they don’t have as much free space as they thought on their Macs; the assumption tends to be that if it’s in the Trash, it’s gone. Since that’s not the case (for safety purposes, giving you two chances to save something if it got there by accident), just get in the habit of doing it manually! -KH__

    *Thin Your Inbox*

    We’re all guilty of it. With flurries of work related and personal emails coming in on a daily basis, it’s easy for messages to clutter your inbox. Though Apple has implemented some great search features into Mail, they’re no replacement for a solid system of folders and smart folders (known as Mailboxes and Smart Mailboxes in Apple Mail).

    Especially in the instance of Smart Mailboxes, you can task Mail with doing the hard organizational work for you. By customizing the Mailbox’s preferences around a set of criteria, messages can be sorted in a nearly limitless number of ways. It’s like having your own personal post office!

    __Editor’s note: Keep in mind that Smart Folders do not actually move the messages out of your inbox, they merely just act as a sorting mechanism. While most email accounts handle large numbers of messages in the inbox very well (Gmail is a good example), there are others that will be bogged down considerably by thousands and thousands of messages. On average, I receive anywhere from 50-75 messages a day in my Small Dog inbox, so I’ve started archiving by a) time period and b) subject. Anything prior to 2010 is archived, and all of my listserv emails are divided into separate folders. Play around with what works best for you–Mail is a powerful tool! -KH__

  • _Dear Friends,_

    Happy New Year!! Vermont pretty much missed the big snowfall last week. I talked to some friends in New York City who got stuck and were digging out their plowed-in cars with their hands and ice scrapers, and my co-author Kali got stranded in MD for a few days as the airports were closed and flights canceled up the coast.

    Up here in the north country, we got about two inches at the headquarters (not the dump we had last year, left). I have a contest running with my employees to predict the first one-foot snowfall at our Waitsfield store. One lucky employee is going to win two plane tickets to wherever they want to go!

    If I can stay up, I’ll probably head down to our neighbors for the traditional Prickly Mountain New Year’s Eve with lots of friends, champagne and dancing. I saw that our pond was shoveled off, so there will also be ice skating tonight (I’m definitely skipping that, though!).

    I’ll be heading west next week for the Consumer Electronics Show where I will be looking for new products and will be helping to man the Chill Pill Audio booth as we exhibit at this huge show.

    All of us here at Small Dog send our best wishes to you and your family for a healthy, happy and prosperous 2011! I am a half-full kinda guy and am really pumped about heading into a new year. I think 2011 is going to be a great year!

  • Protect Your MagSafe

    One of the most common things we see in our shop is MagSafe power adapters with damaged wire insulation and/or fraying where the…

  • Repair of the Week: Kernel Panics

    If you’ve ever seen your screen turn gray and display a message saying you need to restart your computer (in several languages), you’ve seen a kernel panic. These can be caused by software or hardware malfunctions, and it’s usually easy to figure out what type of malfunction by simply booting your computer off a known good installation of Mac OS X on an external drive.

    In our tech rooms, we actually boot computers over the network using NetBoot. If the kernel panics persist while booted over the network or a known good external drive, you have yourself a hardware problem.

    This case is a 17-inch MacBook Pro (with silver keys) that displayed the kernel panic screen while booted off the network. The first troubleshooting step is almost always to swap out the RAM. This time, RAM was not the culprit. Apple’s service manuals suggest running their diagnostic software at this point, but it did not come up with any defects.

    If you’ve ever used Apple Hardware Test on a computer that doesn’t boot up, then you understand how underpowered and inaccurate these tools can be. What’s available to service providers is only slightly more powerful than Apple Hardware Test, but generally is equally unhelpful.

    Kernel panics are tough to pin down, so the best approach is always to strip a machine down to a minimal configuration inside, and add parts back one by one. If the problem persists with the minimal configuration, it’s time to order a logic board. In this case, I added back the hard drive, optical drive, and AirPort card before the problem resurfaced. A known good AirPort card resolved the issue, and the customer was back in business in less than twenty four hours.

  • Apple Updates iPhoto to 9.1.1

    On Tuesday, Apple released iPhoto 9.1.1, which contained a series of bug fixes and a slew of minor enhancements for the company’s popular photo application.

    Following the launch of iLife ’11 earlier in the Fall, many early adopters griped over the seemingly reduced email functionality introduced in the software. Though email themes were one of the main features highlighted during the iPhoto portion of the ‘Back to the Mac’ keynote, the latest iteration of Apple’s longstanding application omitted support for third-party email clients–which seemed, to some, a step backwards.

    Thankfully with version 9.1.1, Apple has responded to user feedback and enabled support for third-party clients in addition to several other improvements. While tuning up the email portion of the application, Apple has also included several new themes as well as the ability to easily resize photos within email.

    While other changes are fairly minor, they are listed as follows in the support document accompanying the software update.

    * Adds a preference allowing photos to be emailed using an external email application
    * Adds “Classic” and “Journal” themes to email.
    * Photos attached to an email can now be sized to Small, Medium or Large
    * Improves reliability when upgrading a library from an earlier version of iPhoto
    * iPhoto now correctly preserves the sort order of Events after upgrading a library
    * Event titles displayed in headers can now be edited in Photos view
    * Addresses a problem that could cause duplicate photos to be added to a MobileMe album
    * Scrolling overlay now correctly displays ratings when photos are sorted by rating
    * Photos are now sorted correctly when a rating is changed and photos are sorted by rating
    * Fixes a problem that could cause text formatting controls to become inaccessible when editing a calendar

    Apple recommends the update for all users of iPhoto ’11 and has made it available both on their “download page”:http://support.apple.com/kb/DL1342 and through Software Update.

    Please note this update requires Mac OS X 10.6.3 or later, weighs in at 62.09 MB, and requires a copy of the iLife ’11 software suite. Per usual, we recommend running a Time Machine backup prior to installing any updates. If iPhoto ’11 has taught us anything so far, it’s that you can “never be too careful with your data.”:http://blog.smalldog.com/article/4006/apple-responds-to-iphoto-11-data-loss-issue/

  • Properly Protect your MagSafe Adapter

    One of the most common things we see in our shop is MagSafe power adapters with damaged wire insulation and/or fraying where the thin cord meets the power brick or where the cord meets the actual MagSafe tip. While many consider this the result of a design flaw (coupled with the fact that Apple __does__ offer free replacement in some situations), the simple fact is that these conditions are completely avoidable.

    It is my opinion that Apple’s offer to replace these damaged cords is more a customer service measure than a reaction to any design or build quality issue. I have three 85 watt adapters from the original MacBook Pro; they are the larger variety, about four years old, and in fine condition. The logical solution is to not let there be tension at the two crucial points of the cord.

    Most commonly, fraying at the power brick end is the result of wrapping the thin cord too tightly when the adapter isn’t in use. *Wrap it more loosely, and wrap it such that the cord remains perpendicular to the power brick.* This eliminates the strain. The same principle applies for the MagSafe tip end: *keep it perpendicular to the computer to eliminate strain, but also never pull on the cord to remove the plug from the power port.*

    “Replacement adapters”:http://www.smalldog.com/search/?find=magsafe+adapter are $79.99.

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