Kibbles & Bytes Blog

  • Do I Need Malware Protection?

    I occasionally get customers who say their systems are running very slowly. They may be brand new or a couple of years old, and the actual cause varies. Maybe they upgraded to the latest version of an application and now need more RAM. Maybe their hard disk is running low on space, or perhaps it’s failing. Quite often, it’s because they installed a bunch of applications that are auto-launching at login.

    Every so often though, I will get someone who has done a little research on the web and has convinced him or herself that they have some sort of virus or spyware and want to know how to get rid of it. Just for the record, it is __highly__ unlikely that a virus is the cause. In order to understand why, there are a few key points to know regarding the differences between Windows and OS X.

    Mac OS X was designed from the ground up to be secure, not only against one person trying to access another person’s account, but from an automated outside threat like an application attempting to gain control of the computer. Originally based on BSD UNIX (Berkley Software Distribution,) OS X has evolved and grown to the point where it is now its own distribution called Darwin. For as much as it differs in looks, it still shares the same security model as other distributions such as Ubuntu or Red Hat Linux.

    A long time ago, one of my co-workers gave a quick introduction to UNIX, and said to think of the UNIX security model as a hard-boiled egg. On the outside you have the shell, then there’s the white stuff, and finally the yolk. The shell of the egg would be the user shell, be it the bash command line or a graphical point-and-click interface like KDE or the Mac desktop. The white of the egg is the connection between the shell and the yolk–drivers, extensions, applications, etc. Then there’s the yolk, or the kernel of the OS, and you cannot get to the yolk/kernel without going through the white protective layer. Nothing touches the kernel unless the kernel specifically allows it.

    For all the improvements Microsoft made over the years, Windows is still not as secure as anything UNIX-based. In allowing web pages and applications direct contact with the OS through various methods, they have created a giant security hole through which all manner of malware freely passes through on its way to the operating system’s core. Their first attempt at truly hardening the OS appeared in the form of Vista, however they went so far in the other direction (forcing the user to approve almost every action taken) that people got so used to clicking the “Stop bugging me and just do it!” button that they don’t even bother to read why the OS is asking permission. As a result, anything trying to install itself would be given permission without a second thought of whether Windows should even be asking to install anything in the first place.

    How does malware infect a computer? To understand that, a few definitions are in order. Malware is an encompassing term which includes viruses, spyware, and adware, and is used to describe any program that serves no purpose other than to make your life miserable. A virus in computer terminology is an application designed to replicate itself and spread to other computers, typically causing data loss of some form. Spyware collects information about you and sends it to some outside entity without your knowledge or approval. One form of spyware, known as a keylogger, will record what you type in order to steal logins and passwords. Adware is an application that puts pop-up advertisements on your screen, trying to get you to buy things you don’t need or visit sites you were better off not knowing about. In most cases, adware is a harmless annoyance, but it can slow your system down.

    Now that THAT’S out of the way… here’s a typical scenario. About a year ago I set up a computer for a friend. She asked me if she could use it to download movies, to which I replied you __could,__ but I did not recommend it. The next day she called me up saying that her system was now unusable because some site she visited said her computer was infected with spyware and offered to clean it. Turns out she went to a site that installed a well-known malware application called Windows AntiSpyware XP, which is nothing of the kind. It installs itself and then monitors your surfing habits, sending information about everything you do to marketing websites so they know how to spam your inbox. A side effect of spyware is that it slows your system to a crawl, and in many cases your system will simply crash or not boot at all.

    So how did this application install itself? Most of the web pages you visit are not just using HTML code, they are using a scripting language of some form (Javascript, Flash, Shockwave, etc.) This scripting allows advanced features such as animation, custom layouts, and other neat things. This script is running on your local system to bring you content, and if a small web applet is needed it is downloaded and executed in the background. Somewhere along the way, someone figured out that this scripting could be used to install harmful applications on your computer without you knowing about it and with that, spyware was born.

    Almost without exception, those harmful applets that attempt to infect a Windows system via Internet Explorer do not run on a Mac. All applets are inspected carefully to make sure they are not trying to attach something to the operating system itself. Windows will happily allow an applet to attach itself to Explorer and put itself in startup, all without any indication to you that anything happened. OS X, however, would see an applet attempting to install itself and immediately pop up an authentication window. Any time you visit a web page and see an OS X message saying administrator access is needed, there’s a problem–you should cancel the request and leave that page.

    A lot of people claim that the main reason Mac users don’t have problems with malware is because Macs are still a small market share, and hackers are going to hit the majority of users (those using Windows.) This may be true, but that doesn’t mean you’re completely safe. The larger threat is in the form of a Trojan, which is a program that claims to do one thing but in reality does another. Most of these are related to porn sites, which will tell you that you need a particular file to view their content. This lie convinces the user to install it, then the fun begins (sadly, not the kind the user expected). There have also been reports of trojans bundled in with pirated software, so bear that in mind before downloading iWork ’09 from a torrent site. As social networking like Facebook gains in popularity, so do attempts at infecting the unsuspecting user with all manner of garbage (such as the one mentioned “here”:http://blog.smalldog.com/techtails/?c=tt739) so be careful what you click.

    So, does this mean you will NEVER need some form of malware protection? Absolutely not. As Mac market share increases, hackers may turn their attention to our little corner of the world. The major players in the anti-virus market tell you that you must buy their products because they want your money, but they are not completely incorrect. At the time of this writing, the number of true Mac viruses could be counted on one hand, and most of those were pre-OS X. The strongest protection against malware is common sense. Practice safe surfing, stay away from the questionable sites, buy legal software, and you’ll be just fine.

  • Magnify On The Fly

    One of the things that makes the Mac OS intuitive is Apple’s use of universal symbols. Apple also extends these symbols to most of their software titles, creating a cohesive environment. The most common examples are Apple’s use of ‘+’ and ‘-‘ symbols for adding and deleting, magnifying glass icon for searching and the gear icon for changes or additional options.

    While the use of these universal symbols adds to the usability of the OS, they are sometimes overlooked. The symbol that I find is most commonly overlooked is the magnification slider found in Finder and in iPhoto. Just yesterday a customer emailed support with a screenshot of iPhoto. It appeared that he was looking at single large image, and he was writing because he couldn’t get himself into “thumbnail view” despite having clicked on ‘Photos’.

    I immediately looked at the lower right of the screenshot and saw that his magnification slider was slid all the way to the right, which is the highest magnification. He __was__ in thumbnail view; his thumbnails had just been blown up to the full window size. By dragging the slider back towards the left, he was able to view the pictures in a more traditional thumbnail size.

    This slider can come in pretty handy, though! Not only is it nice to temporarily blow thumbnails up to a more viewable size, or scale them down to a mini-size if you have a ton of photos and want to scroll through them quickly, but it can also easily be used in Finder when viewing a Finder window in icon view.

    Try it out! Open a new Finder window by clicking on the smiling blue Mac face in your dock (or, if you love menus, you can go to the Finder and to *File > New Finder Window*). Now navigate to a folder with many documents or pictures in it; it’s much more fun with pictures! Get yourself into icon view by selecting the icon that looks like four squares on the top left of the Finder window. You should now see the slider on the bottom right and you can play around by dragging the slider to the left and right and watch your icons grow and shrink.

    Being able to resize photos and documents on the fly makes it even easier to find the item you want quickly. If you’re rocking Leopard or Snow Leopard, check out the Quick Look feature (select a document or picture in Finder and press the space bar) which helps fine-tune the process even further. Play around with it and have fun!

  • Happy Tuesday,

    As we close in on Christmas and the end of the year, Small Dog staffers are at full tilt picking and packing orders in our Waitsfield facility and helping record-breaking numbers of customers in all three of our “retail stores.”:http://www.smalldog.com/retail iPad is by far the most popular item with our customers and is closely followed by MacBook Airs and iPod touches. There are several items on our price list that you may not know about: if you donate to one of our “pet charities”:http://www.smalldog.com/charity through our website or in one of our stores, we will match your contribution up to $200. It’s part of our multiple bottom lines way of doing business. You can read more about that “here.”:http://www.smalldog.com/about

    I wish all you a happy holiday, however and whenever you celebrate it.

    As always, thanks for reading, and keep in touch.

    Matt
    “matt@smalldog.com”:mailto:matt@smalldog.com

  • !http://blog.smalldog.com/images/2075.jpg!:http://www.smalldog.com/wag20459/at_dr


    *Buy yourself a little something after all this holiday hub-bub. This 27-inch closeout model features a whopping 12GB of RAM, a 1TB hard drive, a 3.33GHz Core 2 Duo processor and a Radeon HD 4670 graphics card. Save over $200 (with discounted AppleCare and the RAM upgrade is free!) – $1599.99*


    Because we want to give you the best deals AND stay in business, Deal Retriever deals are valid for one week only. Quantities are limited; offers good while supplies last.

  • Tax Breaks, Political Nonsense and Lame Ducks

    Start Soapbox Vermont’s congressional delegation all voted against the tax compromise worked out by the President and members of congress.   The extension of…

  • It will be a busy week for Small Dog. We have already hit the cut-off for UPS ground and USPS shipments to guarantee arrival by Christmas and the stores are jammed packed from opening until we close the doors. While we certainly appreciate the business, I hope that you take some time this holiday season to put away the technology and just share some time with your friends and family as we rush towards the end of 2010!

    Thank you for reading this issue of Kibbles & Bytes!

    Your Kibbles & Bytes Team,
    _Don, Ed, Kali & Ben_

  • SOAPBOX: Tax Breaks, Political Nonsense and Lame Ducks

    *Start Soapbox*

    Vermont’s congressional delegation all voted against the tax compromise worked out by the President and members of congress. The extension of the Bush tax cuts that were a big part of turning a surplus into a deficit is a compromise that does not serve our country well and is born of political considerations rather than in the best interests of our country.

    As these politicians add more to the growing pile of debt, they have handed the wealthiest Americans a huge tax break when they do not really need it, probably won’t spend it and many do not want it. To add insult to injury, they then handed them another tax break on top of that by lowering the inheritance tax, so these same wealthy people can avoid taxes as they take their accumulated wealth and hand it down.
    Once this is completed, these same short-sighted politicians will run around in circles decrying the huge deficit and debt. They will start to argue about what spending should be cut. As the deficit commission pointed out, there are no easy solutions and every cut will have opposition.

    In this season of peace and goodwill to man, it would seem that we might want to take a good look at the enormous cost of the wars we are waging in Iraq and Afghanistan. Wars seemingly without end and without a credit limit on our credit card. We maintain over 735 military bases outside of the USA at another enormous cost. Before we start cutting off benefits to the least fortunate in our society, perhaps we should be taking a hard look at all of our expenses including this huge cost of foreign military involvement.

    I agree that we should be spending within our means and have a plan to get the country out of debt before the debt consumes such a large portion of our GNP that we are essentially bankrupt. We need to find sensible priorities and sensible tax policies that do not simply put more money into the hands of those that need it the least so they can accumulate greater and greater wealth.

    Bill Gates of Microsoft fame and Warren Buffet have joined over 50 other billionaires to pledge to devote the majority of their wealth to philanthropy. The list is impressive, and includes Paul Allen of Microsoft, Michael Bloomberg, Steve Case, George Lucas, David Rockefeller and Ted Turner; the latest to join this very elite group is Mark Zuckerberg of Facebook fame. Many of these same very wealthy people have publicly declared that they do not want nor need the huge tax cuts that are about to come their way.

    I do not agree with much of the agenda of the Tea Party, however, I have to agree that the current system is not making good decisions. Vermont Senator Bernie Sanders gave a speech which went viral against this legislation and Vermont Congressman Peter Welch is leading the fight in the House. These Vermont legislators see a different purpose to their service and put the country ahead of politics. This compromise, where the President folded his hand before he even looked at his cards, is bad for the country. We should reduce taxes for the hard working and shrinking middle class, have serious discussions about the sensible priorities for our country and work together to create jobs and build our economy.

    *End Soapbox*

    Want to weigh in on the conversation? “Leave a comment on our blog, Barkings! here.”:http://blog.smalldog.com/article/tax-breaks-political-nonsense-and-lame-ducks/

  • Update Brings Enhancements to iBooks

    This Wednesday, Apple rolled out an update for its popular ‘iBooks’ e-reader app. The app, which is universal across compatible iOS devices, gained a host of new features including AirPrint support. Additionally, Apple introduced an organizational tool called “Collections,” and the ability to view fully illustrated books.

    In previous versions of the app, users with sizable libraries were forced to scroll through shelves of books to find the title they sought. This could prove especially tedious in thumbnail view. With Collections, users can group their books by genre–or however they see fit–into manageable shelves. Navigating between Collections requires only a simple swipe to the left or right of the screen.

    Though the newly enabled AirPrint support does not afford you the ability to print your purchased iBooks, you can use the feature to wirelessly print PDF documents or notes from within the app. As previously mentioned, the update also enables compatibility with fully illustrated books. These titles range from classic children’s stories, to art and photography books. Today alone, Apple released over 100 new titles in the illustrated books category. While these high resolution images look fantastic on any iOS device, illustrated books look especially amazing on the iPad’s spacious screen, and the razor sharp Retina displays of the iPhone 4 and 4th gen. iPod touch.

    If you do not already have iBooks installed on your iOS device, it is available for free “*here.*”:http://click.linksynergy.com/fs-bin/stat?id=19XpSnZWhPI&offerid=146261&type=3&subid=0&tmpid=1826&RD_PARM1=http%3A%2F%2Fitunes.apple.com%2Fus%2Fapp%2Fibooks%2Fid364709193%3Fmt%3D8%2526uo%253D6%2526partnerId%253D30

  • Apple Updates iTunes and Apple TV Software

    Earlier this week, Apple issued a series of minor updates for iTunes and Apple TV. Both updates focused exclusively on bug fixes, so those dreaming of an Apple TV App Store will have to keep on dreaming. According to the support document accompanying the release of the software for Apple TV, the update resolves a TV resolution issue as well as a download bug, that some users were encountering. Though Apple TV should automatically prompt you to download the new software, it can be found manually by navigating to: *Settings > General > Update Software.*

    The iTunes update (v10.1.1) also addresses a series of bugs and performance issues. Included in the update are fixes for music video playback, syncing problems, and unexpected application crashes. It is recommended that all iTunes users update to the latest release to ensure smooth performance. The update can be obtained “*here,*”:http://www.apple.com/itunes/download/ or by running Software Update from the Apple Menu.